Morfa Nefyn Holiday Cottages

Reviews

What our customers say about their holidays

• Gary - Verified booking

  Nov 22 To date our issues/complaint has not been resolved.

  There has been no formal apology from property owners/Sykes and Sykes cottages have done little to further our cause with the owners; despite happily taking their fee?? Original email sent to Sykes detailing issues:- Email sent 10/06/22 @ 10.37 Dear Sirs, Re: Recent stay at Bryn Rhosyn. I refer to our telephone conversations with yourselves during our stay, in connection with the boiler breakdown. Basic school boy error!! The boiler broke down due to it running out of oil. Surely this is something that should be checked on a regular basis as part of the ongoing maintenance. It certainly would be if it was my property. As a result we were without hot water for over 24 hours. The sad thing was the lack of response until later in the day. Granted, it was sorted out quickly once I had spoke with the owners but both you and I were subjected to a wait for an initial response from them. In general, it should prove a great place to stay and one which we could recommend, however, there were a few other issues that just undermined this. The Kitchen The kitchen was not the cleanest the cooker (ovens) needed a good clean as did the work surfaces. Perhaps due to previous visitors?? Also several plates and cutlery had not been thoroughly cleaned. The dining table had not been cleaned properly neither. Surely this should be checked and remedied on change over? Microwave, is rusty and far from looking hygenic? Could indicate leakage may now also be occurring. Loose wires were hanging down from under one of kitchen cupboards connected to a switched socket. Health & Safety issue. Door from kitchen into utility catches on floor and stops/sticks and will not open properly. Fortunately nothing more than a sore shoulder and no glass break. Main Bedroom Period sink, but taps leaking and very hard to turn off to stop drips. Whilst in main bathroom, riser on hot tap not working properly – have to open right up before any water will then gush out. Easy to think tap not working!! Control knobs on shower misaligned!! Toilet roll holder could be better located. Lounge Sofas did not look at all clean. Also smell of dogs/pets in the room and on furniture. Had to buy our own air fresheners!!! Also hall/stair carpets could do with a clean – better front door mats would also help. We respectfully took our shoes off at door. Other - whilst not there to watch TV, it is always useful with families when weather not good. Could do with a smart TV that can accommodate firesticks/laptops and communicate via Bluetooth connect link – this would allow also guests to view channels that are not available via the very basic sky package, but can be accessed by making use of their own technology. Also in bedrooms wooden slatted window shutters/blinds permit far too much light into rooms (but obviously not as bad in winter months. Blackout blinds would be a sensible upgrade!! So overall, boiler issue was nuisance to the enjoyment of our break, as was the fact we do not expect to arrive at a property and have to start doing the cleaning !!! We feel it appropriate that some form of compensation is made to reflect the problems we encountered during our stay. That said, on the basis that these issues were resolved, we would consider staying at the property again at some point in the future as it could be a really tip top place!! Gary

  Read more less >

• Breda - Verified booking

  This feedback sheet is too either/or.

  In fact the house exceeded our expectations in some respects. For instance the beds were very comfortable and the kitchen was well stocked with equipment (I found everything I wanted except large jugs for water and a garlic press!). Also there was a very good selection of DVDs. However, in other respects the house did not meet our expectations. Specifically: The main blinds in the front rooms (living room and bedroom) did not work. (The owner tried to help-A man came but couldn’t fix them on site.) The main living room only had two comfortable chairs (the winged chairs). The L shaped settee and the large round chair were too soft to be comfy. The hot water in the taps was set at too high a temperature. There were no locks on bathrooms, the doors of which were also a bit stiff and didn't shut properly. The front door lock didn’t work properly. On a more general note, I would have liked to have seen the floor plans for each floor before booking. The en-suite bedroom was really too big (two rooms in one) and the attic rooms were too cramped. And the lack of a downstairs toilet and another bathroom is difficult for larger groups. The outside space had a very good dining table and chair set but lacked privacy (people walking to and from the beach looked in at us). Outside space was too small, not enough grass and nowhere for ball games. A basketball net would have worked there (and been welcome.) More information on local facilities eg shops/restaurants and on what was available in the house (eg toilet paper, soap, dishwasher and washing powder) would have been welcome so we didn’t feel we had to take the ‘kitchen sink’ but when I emailed the owner to ask she did give us most of the information we needed. Would all those particular and general problems have outweighed our decision to book? No, because the capacity was what we needed and the location was close enough to the beach, which is what we wanted. I hope that Feedback is useful rather than too negative. We did enjoy our stay in Nefyn and would love to spend time there again.

  Read more less >

• Beverley - Verified booking

  Firstly I doubt that anyone will read this, after sending you lots of unanswered emails.

  On arriving we had a serious problem and tried to contact yourselves on the number provided. It was out of hours, i.e. 7pm ish on the Friday night and I received a message telling me you would get back to me. I tried this 3 times without any success. Secondly we contacted the cleaning company and Alan who answered the phone was very dismissal and unhelpful. Thirdly we contacted the owners, I spoke to two ladies, both Charlottes and they did say they would help but it wasn't until the next day when I spoke to one of their husbands Dan who organised help and was very good. Sykes never contacted me during the week or since even though I left the urgent messages and was ringing from my mobile which you should have logged. I am disgusted with you. Regarding the house, although it was large and spacious and upstairs was nice the downstairs was run down and definately not clean. We found dirt everywhere and dust behind beds and on skirting boards. There were 4 of us and we all felt the same. We were told to use the spray provided to wipe round but there was nothing at all provided, not even a bottle of bleach or a handsoap. We had no welcome pack which I had expected, not even a pint of milk left. A lot of the lamps and lights were dead and we had to move lamps around to get some light in rooms. We had a lovely holiday despite all this because we had a georgous sunny week, but it was nothing to do with the house or yourselves. I have used Sykes for years and sadly have two holidays next year with you which I had to move over from this year due to Covid but will never use you ever again. I would welcome an explanation of the reason you never responded to my messages when I was in the house and told you it was urgent.

  Read more less >

• S - Verified booking

  We had a really lovely stay here and the location was perfect and house very comfortable.

  Good size garden and plenty of parking. Lots of pluses and beds very comfy. Just a few things to note however. 1. The oil heating was very smelly, and we had to keep the window to bathroom open or open door occasionally to remove smell (in February!-brr). It really does need some proper ventilation to extract fumes, especially when first turned on, though this could have been part of problem as house was very cold when we arrived so assume it had been empty for a while. 2. Door from kitchen to patio was difficult to open and lock and may need some attention in future. 3. Shame that fire in living room out off use and no longer real fire. 4. Master bathroom needs curtain or blind on low window for privacy when in shower. 5. Fridge freezer is tiny for size of house and number of occupants. It is also in wrong place next to boiler and should really be where the washing machine is in the kitchen. 6. No extractor fan/vent above oven, despite this originally being a fireplace. 7. Hoover to clean property was inadequate as no pole, we had to bend down to clean and was back breaking for a house of this size. We did our best but were not provided with suitable tools to do the job. 8. Check-in and check-out times are really inconvenient and mean losing a whole day of holiday. Late arrival time and 9am checkout ruins last night as have to pack and clean the night before. Would recommend, despite niggles above, it is a lovely house.

  Read more less >

• Amanda - Verified booking

  In an excellent position right in the centre of Nefyn.

  Groceries, a wonderful community pub, a takeaway and a hotel where you can have Sunday Lunch or watch the football are all right on your doorstep and Pwllheli is only a 10 minute drive away (you can also get multiple buses) if you want bigger shops. Parking outside the property was not as problematic as we thought it might be (even in August!) but there is plenty of on-street and free public car parking available anyway. The wonderful beach is a 5 minute walk away (steep hill but some parking if you need it) and the beach hut is fantastic! House and beach hut is well equipped - we were a party of 7 adults, 2 babies under 2 and 2 dogs and there was more than enough of everything we would need and plenty of space. Jerome is a fantastic host and answered our texts very quickly when we managed to accidentally switch off the electrics! We loved it here - everyone is really friendly (visit the Maritime museum, its only a 2 minute walk away and the people who volunteer there are lovely!) and you couldnt be in a better place to explore the LlÅ·n Peninsula!!

  Read more less >