New Year Breaks In Cornwall

Reviews

What our customers say about their holidays

• Ben - Verified booking

  My wife an I stayed at the property for the last week in October half term 2024.

  We chose to book the Friday to Friday because the price difference like everything goes up by alot for half term, the Saturday to Saturday was going to cost alot more. We arrived on Saturday morning, we had no choice but to loose a day already because of work commitments. We were a little disappointed, we had our towels changed because the ones already in the property had old make up stains on them. Every single blind covering windows had damaged shutters on. There was marks all up some of the walls like someone had dragged a suitcase across it. But most of the walls in the property had marks or scratches on them. Make up hand prints on the walls in the bathroom. The floor was a state, all round the edging of the laminate/tiled style flooring in kitchen that went into the bathroom was all chipped and worn away. Inside the draw under the wash basin in the bathroom looked liked it had something burned/spilt into it. The coffee table in the sitting room had horrible black marks all over it, and what looked like chunks of wood chipped out of it. The ceiling light hanging down in the sitting room looked like it was hanging off. Not all lights for the outside porch area were working. The fencing on the decking behind the hot tub had broken slats hanging down. Plant pots with weeds growing in them which just made it all look really run down. However, we didn't allow it to effect our holiday, and we can't fault the staff, we made the ladies on reception aware straight away because the last thing we wanted was to receive an email to pay a house keeping charge after the holiday, and luckily we did as they made us aware that they were ONLY aware of ONE blind being damaged. But the ladies were really lovely and understanding, they took note of everything we had mentioned. The area itself where the lodge is was lovely, very quiet and secluded. But the big question, would we stay there again? And a simple answer would be no :( and it's such a shame because in the pictures it looked amazing. We just feel that for the money that we paid, it just wasn't worth it. If we had paid for the Saturday to Saturday, I think it would of been more upsetting for us because of the extra amount of money wanted for that week.

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• Mr May - Verified booking

  This Property was very nice to stay at.

  We booked it for 4 nights and wish we could’ve stayed longer. The area was quiet and you were left undisturbed. The property included everything you needed, would’ve been nice if there was some board games at the property- would’ve added a nice touch but really isn’t something I would complain about. The property was in a lovely, clean and welcoming state which made you appreciate the lodge. Everything worked as it should’ve, the hot tub was all clean and ready for when we arrived. We were greeted with a nice welcoming box which included: sugar, tea, biscuits, cloth and sponge for cleaning and dishwashing tablets- 1 for each night we stayed. It was nice having doors that opened right onto the decking where the hot tub was situated. This meant you didn’t have to walk around to the front door in the cold. The hot tub was sheltered by a roof which was nice if it started to rain whilst you were in there and included lights that lit up the outside hot tub area. The bed was comfy and the closet included plenty of storage area for your belongings. The sofa was comfortable and the TV was a good big size for watching movies and unwinding. The kitchen area was very smart and included everything you would need. The bathroom area was modern and relaxing- the only pointer I would pick out was the silicon sealant around the top of the bath tub where the taps were wasn’t fully sealed and looked like it needed resealing. Overall this property was very nice and I would honestly come back and stay again for sure. Thanks for having me.

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• Benjamin - Verified booking

  Really nice extras but failed on basic things.

  Overall cost cutting extremely apparent. Only one toilet roll provided for the duration of the stay which ran out during our stay (of course at the most inconvenient time) - I do not usually expect to buy toilet roll for self catering, no hand soap provided in the kitchen or bathroom. No cleaning materials for the kitchen or bathroom. I don’t expect much but a cheap antibacterial spray for the kitchen and a roll of kitchen towel wouldn’t go a miss. On the day before departure we received an email explaining our roles and responsibilities as unpaid housekeeping staff. Apparently all plates need to be washed and put away, everything cleaned down (with what as you don’t even supply the basics needed for simple hygiene), all furniture to be restored to its original layout... I’m sure there were other demands. I always treat places with respect and aim to leave as I found them but this felt insulting at the rate that was being charged. It was expensive. I would expect this communication style in a hostel - very adult to child- not to your paying guests. Otherwise a good stay and nice accommodation. Your beds are a bit hard though. And having 3 different unlabelled keys is an unnecessary frustration.

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• Ian - Verified booking

  Spent a week here in mid September.

  Arrived after a long journey, ready to relax. We could not have chosen better. 2 Valley View was everything we were expecting and so much more. There is absolutely nothing to fault at this property, it was luxury from the minute we walked in. Bright, airy, and bigger than we thought it would be. Everything you need is there from the cute little welcome pack, the milk in the fridge, to the amazing spa and cinema room. The spa is absolutely delightful - big, hot jacuzzi bath with the added bonus of a tv in the wall, the sauna is perfectly sized for two people and a real treat. The cinema room is just amazing with its huge tv, ceiling lights, and really comfortable recliner chairs. There was everything you could have wanted in the kitchen and the whole lodge was just spotless. Lovely verandah area outside, and surrounded by trees and shrubs full of little birds going about their business, the atmosphere is one of total relaxation and peace. Cannot recommend this highly enough, our first time in a lodge setting, but definitely not the last. Having The Old Mill restaurant on site is a bonus. The food is lovely, the staff are very polite and helpful and attentive. All in all, faultless.

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• Jeff - Verified booking

  2 Valley View Stone Rush Lakes .

  Positives - Peaceful countryside setting , On site bar &restaurant . Modern well equipped lodges . Great location for exploring local area . Negatives - Lodge cleanliness is an issue , dirty stained carpets full of dog hair (lodge hoover not fit for purpose and broken so couldn't even try to clean carpets myself. Broken hoover has been highlighted in a previous review, not great for a dog friendly lodge ) Previous guests clothing left in situ . No chair for the dressing table . Broken Tv in Jacuzzi ( blown speaker) . Broken plug on Jacuzzi . Damaged/worn and chipped laminate flooring . Maters were reported to staff on site who to their credit were quick to respond on the Monday. Staff however addressed only the cleanliness issue , cleaning the carpet making it marginally better. From my experience there appears to be an issue releasing lodges where no inspection / audit of fittings has taken place . Simple steps could be taken to keep on top of the maintenance & cleaning to ensure guests have an enjoyable stay on what is otherwise is great site .

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