New Year Breaks In Cornwall

Reviews

What our customers say about their holidays

• Sam - Verified booking

  The apartment was not clean at all.

  The bathroom had hairs and dirt in the shower, sink and on the toilet, there was also cobwebs in the shower and we were left with 2 half used toilet rolls and no hand wash. The shower is quite dangerous as it comes out either freezing or scolding and is very difficult to find a suitable temperature meaning we burnt ourselves a few times. The floor throughout was very dirty and clearly hadn’t been cleaned, there was a dead fly on the floor in the bedroom. The sofas in the lounge were filthy, so much so we didn’t even sit on them, they had stains on them and even the throw used on one was dirty as if it hadn’t been replaced/washed from the previous guests. The bedding had rips in and there were no cleaning products in the apartment to try and resolve the issues so we had to buy our own. There were also no spare bin bags for rubbish. It’s a huge shame as this was our first family holiday with our 3 month old and we felt like we couldn’t enjoy the apartment because we were too worried about the lack of cleanliness, especially with our baby. We made this known on our first night to Sykes and they tried to contact Carbis Bay Holidays and received no response, and we are still awaiting a response after leaving nearly 2 weeks later. The apartment is in a great location and could be lovely if it had been cleaned and some of the issues sorted. Overall we were really disappointed and wouldn’t book again.

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• Marilyn - Verified booking

  We have visited Porthcurno for many years and it was great to return in September this year.

  Seascape is clean and comfortable with easy access car parking but it is the little things that let it down. Every property I have ever stayed in over the years provides the bear essentials but we were very disappointed to find just half a toilet roll, a quarter of a bottle of Carex soap in the bathroom, just ONE bin liner in the cupboard, very basic tea and coffee sachets and no salt/pepper. I think for the price paid it wouldn't have been too much to expect a couple of loo rolls and perhaps a nice little wrapped bar of soap? A few biscuits in the welcome pack? The milk in the fridge was appreciated but considering the nearest large supermarket is a 20 mile round trip, I feel a little more effort could have been made. It felt like we were being told: "Here, don't expect any more than THAT!" I certainly never think to pack salt and pepper and also there was no cork screw so, when we sat down to relax with a glass of wine the first evening, we couldn't uncork it! The apartment is in a lovely position, the bed was comfortable but larger people would struggle with the tiny shower. Also we would have liked a lamp in the living room because you either sit in the dark watching television, or in bright light! We actually moved a small lamp from the bedroom to make it cosier. So overall the property is very clean and comfortable but no effort was made with the little things that, to me personally, mean a lot!

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• Philip - Verified booking

  It was a real shame that there were two things that partly spoilt the holiday.

  Firstly even though previous customers had mentioned online the softness of the mattress on the bed, the owners had failed to do anything about it, be warned. To say it was uncomfortable was an understatement and led to seven very uncomfortable nights. Secondly the tv in the bedroom doesn't work as no signal can be achieved, again as previously mentioned online on your website and the one in the lounge you need a degree to configure the set-up. I know a tv isn't everything on a holiday but when it's advertised it should already be set up and working. The apartment is well equipped although there was a feeling of end of season about the place and a little maintenance wouldn't go astray, given the six hours between the property being vacated and new clients being allowed to gain access. I'm afraid to rate it as a 4 star holiday accommodation is far of the mark, perhaps a two would be better? Apart from that Porthcurno is a lovely place and it's a shame the edge was taken off our holiday. Hopefully these comments will be passed to the owners for some sort of action!

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• Mrs S Stanbury - Verified booking

  The cottage is very well equipped and comfortable. Everywhere was very clean and well kept, including the garden which is well maintained and safe for children/dogs. We enjoyed staying there. We were made to feel welcome, and Jo (the owner from next door) was very helpful and friendly. The cottage is well placed for access to many walks around the area, and close to some lovely villages and towns inland, as well as within easy reach of the coast. Views from the high points are amazing! The road can be a bit noisy at certain times, but we were not too bothered as we were out an about most of the time. Quiet at night, which is the main thing! We were disappointed that the local shop in Winterborne Stickland has closed. Hopefully someone else will re-open it soon. However, Blandford Forum is very easy to get to, and there is a choice there. We would be happy to return to Lower Pleck, and would certainly recommend it to friends and family.Stayed September 2015

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• Miss Mason - Verified booking

  Lovely cottage semi detached to the main farm house, very kind hosts who went above and beyond to make us feel welcome. The site itself is very quiet lovely location with livestock and lambs this time of year! Cottage was clean and cosy, cooking appliances were great for use and easy to operate. Can’t fault the stay we stayed for 5 nights to visit the south coast of Cornwall. Highly recommend this little cottage if you’re wanting to visit small local towns like Polperro and looe. There’s plenty to do and loads of recommendations in the hosts book for places to go and things to do! NOTE: if you own a lowered car or have a vehicle which is quite low to the ground I wouldn’t recommend the access road to the cottage to be suitable , however this can be discussed with the hosts and would probably not be an issue for most cars/ all standard cars.

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