New Year Cottages in Cornwall

Reviews

What our customers say about their holidays

• Khloe - Verified booking

  Firstly….

  I spent several hours trying to contact someone regarding the cot and high chair I needed, which finally the day before I was due to departure was reassured that they was there ready waiting for us. We arrived due to traffic at 1am Friday morning extremely tired with a 6 month old baby and then had to scramble around the house to eventually find the cot which was under the bed..still needed assembling! The cot was flimsy, un-hygienic with stains all over it and there was no mattress, which is disgusting! The highchair was upstairs in a cupboard and wasn’t even a high chair…it was a flimsy seat that my child was unable to use! The house was full of dog hairs and the bathroom shelves was still dirty…windows in front room was filthy! I have 2 dogs at home and no cleaning so I know that it’s hard to keep onto but it’s a holiday home that should be spotless and hygienic, which it was not! While I am on the subject of cleaning. The cleaner of the property pulled up at 9.30am on departure day outside the house waiting for us to vacate which was very uncomfortable. The baby was asleep on the sofa as he had several unsettled nights sleep when at 10.10 the cleaning lady bursts into the house and shouts ‘are you about finished, I have a tight schedule to clean this house’!!! This extremely rude lady woke the baby up and made us feel like children. There was no need for her to be so aggressive as we was only 10 minutes late which we didn’t realise. The house is run down and in need of a little work to make it the standard that you are listing it at. The shower head kept falling to bits while showering! Tried to wash a few baby clothing items but the washing machine was full of dog hairs. Positive things are my mum said her double bed was comfortable and the location is great. And the kitchen was well equipped. I believe that the owners don’t know what’s going on with the cleaning side of it. The house isn’t even having the basics done! I paid £800 for this stay which is massively overpriced…I do want some of that refunded as this is listed well overpriced and due to our experience. I have used Sykes cottages for all of my holidays and never had a bad experience but this needs to be addressed especially if someone is taking a baby and expecting to have the basics there. I think it’s down to the company that is looking after this property as I don’t think the owners has any idea the property isn’t being looked after properly.

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• E - Verified booking

  I booked this staycation as a treat for my Daughter and my grandson.

  On arrival to the property it became clear there were no laundry facilities on site to wash clothing during their stay and I was told by the owners a launderette would have to be used which was a 15 minute walk from the property and with it being a self catering property with no onsite laundry facilities this was strange. Also having to make regular trips to launder wet water gear and towels used for the beach regularly was not ideal and caused more expense as well as taking time throughout the stay which is far from ideal. There is also no way of drying wetsuits after use in the sea as no outside hanging space. Also an iron was provided in the property but no ironing board to use with it? Also with regular trips to the beach throughout the stay and no vacuum in the property to clear up sand debris off footwear was a nuisance with just the use of a dust pan and brush. You would have to ensure you have plenty of extra beach towels and clothing to last during your stay if you wish to not use a local launderette during your stay. Also no dishwasher so the facilities provided are pretty basic which does not reflect well in the rental cost per week. Fabulous location and great heating but the other factors I’ve mentioned were a huge let down and I feel it should be made known in the property details about the lack of laundry facilities onsite and cleaning facilities to keep the property tidy during a stay here. Otherwise it’s in a great location.

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• Melissa - Verified booking

  Just stayed here for a week.

  There was a few problems on arrival: 1: there was cobwebs and spiders in the bedroom, bathroom and living kitchen area 2: ants on the floor in the kitchen area 3: the patio area was very over grown (nothing like the pictures shown) 4: there is a cat which is not mentioned in the description. (Our dog doesn't like cats) When we knocked on the door and mentioned these problems to the owner we were told the patio area is a wildlife one and the weeds are too much to maintain, there shouldn't be cobwebs as she had just spent three hours cleaning the property, the birds like eating the ants and she couldn't do much about the cat other than say he doesn't go in the patio area so wouldn't be a problem. ( The cat does go in the patio area as we found out one morning when we took out dog in luckily on a lead) The owner could tell we wasn't happy and went and got the hoover to suck the cobwebs up, put any powder down outside and starting trimming the over grown patio area. The owner also said over the weekend her husband would mow to make a path for us, it never got done. We couldn't sit outside or let our dog off the lead due to it being so over grown or our dog chasing the cat. One thing about the description that is right is it's in a good location, easy access to crantock beach and fistral beach.

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• Georgina - Verified booking

  Great location, within waking distance to the beach.

  The place was really clean. I’d alerted the owners to there being no oven gloves and fish slice and the next day both were provided for us. Both us and our dog were made to feel very welcome. And the enclosed garden space just for us to use was brilliant for our dog The owners also offered their garage to store our sports equipment. The place has a generous parking space off road with loads of room for our van. The wifi was intermittent, so I wouldn’t recommend if you needed to work from the accommodation. It would be great if there was a vacuum cleaner availble as we took our dog to the beach a lot and the place got quite sandy. The only warning to other guests is the bathroom door. There are gaps in the slats of the doors which doesn’t give much privacy. It wasn’t a problem for us, but I wouldn’t have liked it if I was in a new relationship!

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• Suzanne - Verified booking

  So many issues.

  I found a baking tray full of grease when looking through cupboards. The washing machine seal was black so we travelled home to do our washing as I didn't want to put my clothes in there. The front bedroom window was incredibly hard to open and the night storage heaters made the whole place SWELTERING!! Awful. It was like trying to sleep in the Sahara desert. The sofas were uncomfortable and slippery and the floor was slippery too. We put throws on sofas but they just slid off. The bathroom was not great, a shower over a bath that was not easy to get into, thank goodness we brought a bath mat or could have been quite dangerous. The whole place needs some money spent on it really. We only came as we were having work done in our bungalow in redruth which necessitated us moving out for a while so would have been nice if there hadn't been so many problems.

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