New Year Cottages in Cornwall

Reviews

What our customers say about their holidays

• Gordon - Verified booking

  "Well it’s advertised as having a small garden ,but all you get is the space under the fire escape which to use you would have to duck under the metal bar that’s fixed there.

  " The inside is very damp downstairs where the bedrooms and bathroom are located, the bathroom is very mouldy and needs completely gutting to fix the problems, and needs a large extractor fan and a deeper drain to enable the shower to drain away as the water just soaks the floor. The disabled lift is really old and outdated and is starting to rust, it’s also the only way to move between the levels inside, without having to go outside and use the fire escape to go up or down, so the property could definitely use an internal staircase . The property is situated within the beer garden of the pub, which is not ideal when customers are gathered there while using the pub. We did have one meal purchased from the pub which was very nice and the owners were friendly, and the nice little touches were the cream tea that was waiting for us on arrival and the fact that there were dishwasher tablets and washing up liquid and also some tea and coffee items available. Reviewed by Robert Aug 2020 -------------------------------------------------------------------------------------------- The above as can be seen is dated Aug 2020. Now in June 2023 it has not had any improvements and certain items within the property have deteriated even further. On arrival there were customers at the tables drinking etc and made no effort to enable us to walk pass with all our luggage and belongings. Many a evening we could not have the door or windows open due to the pub customers being noisy using unpleasant language The external staircase is very rusty in places with bird droppings on the handrail. The description of the property on the website is a candidate for Trade discription. The pictures are far from accurate as they show the 2 bedrooms and bathroom very light where in fact they are dismal and quite dark even in daylight. Reference is made about the shower above and after we used it the first time the water took ages to drain. We contacted the owner who managed to clear the drain, obviously this had not been done for months as it was virtually blocked. With all the bad points it is clearly not inspected by the agents. Cannot understand some of the feedback claiming that it is a desirable property.

  Read more less >

• Clare - Verified booking

  Firstly you failed to let me know that the property booked and for which you took all the money had been double booked and no apology.

  I only found out 10 days before going to Cornwall because I checked up. Then I had to book 2 more cottages for the family which was difficult and no where near the sea. The one called Tom is very tired. The owners are rather mean. It needs a lot of updating, bed linen and carpets, soft furnishings are tatty. The wifi is always falling out and the shower temperature could not be adjusted so we could not have more than 20 sec showers until it was eventually sorted half way through the holiday. The meanness is the fact that 2 toilet rolls and a couple of bin bags were provided only. I’ve never stayed anywhere which shouts “mean”. My adult children stayed at “Sleepy Fox “which was very much nicer and clean and welcoming, Tom has no manuals or guides or anything that makes you welcome.. I lived in N Cornwall and know many areas and rentals but this seems as if the people are just going through the motions of making money on a country Estate that they bought which already had a rental business BUT they have done nothing to update or care for this cottage. It could be very nice but £ 850 is too much for this place. To top it all the caretaker sent me a text asking me to strip iff the beds and put them in black bags as this was due to covid (which it is NOT). She never produced the black bags but I did strip off the beds and put the towels and everything together just o be a good person. I still think it is a cheek. I did ask to have the shower and wifi looked at but we gave up on the wifi in the end. As someone who does AirBnB all the updates could be set against tax so I think the people must not care or be disorganised. They need to bin their duvet covers, duvets and linen- it is Alll abominable. Please let me know if you can help me gain confidence in booking again with you. Regards Clare Luscombe

  Read more less >

• Graham - Verified booking

  The owner or overseer of the property was very helpful and friendly.

  She messaged us on the day we travelled over and let us know to contact her should we have any problems. As there was no mobile reception at the holiday site, and could not locate the email with the key-safe details, and it was dark, we certainly had to communicate with her and was very helpful. The property was very similar to other Pendra Loweth holiday homes we have stayed at. This one was much better than the last one as it had downstairs toilet and washing machine. The home was very clean and tidy and we liked the wood flooring. The furniture looked nice, however we found it to be very hard to sit on, and not very comfortable. The bedrooms were nice and clean, but again the beds not very comfortable. The beds could have done with memory foam mattress topper to make them softer to lie on. The shower was very nice and powerful, very important - but having shower curtain would help prevent water from spraying over the walls. The internet was good, again very important thing to have. The TV was not that good for us as we are used to using Smart TV at home. Having Smart TV today for Netflix and Amazon is probably important thing to have in holiday cottage. The kitchen was quite small but had everything we needed to cook and clean. The main plus for us is having car charging point on site, which we relied on while there. Overall we would recommend this home.

  Read more less >

• Denise - Verified booking

  General layout was good with plenty of space and in a lovely setting.

  However the cottage was damp when we arrived and it took several days for the smell to subside. Part of the kitchen wall was mouldy as were some of the walls in the bathroom. We were particularly disappointed with the poor standard of maintenance in the bathroom, namely: the floor in the vicinity of the wc had structurally failed where the floor depressed alarmingly when stood on, unsightly discolouration of the mastic bath seal, mould on walls, broken blind affording little privacy for a ground floor facility and general deterioration of the window frame. There was no positive air extraction in the bathroom other than opening the window. Elsewhere in the main bedroom there was significant open cracking in the plasterwork, the windows had not been adequately cleaned and appeared to have smears of paint on them. In the kitchen the tiled worktops had stained and missing grout, the oven was not clean. The above reflects the general tired appearance of the property and we noted from the visitors book that we were not alone in thinking this. Similar concerns were raised some two years ago, but no action appears to have been taken. We are surprised that this has not been picked up on through your company's vetting process. Overall we did not feel that this was good value for money and would be reluctant to book with you again.

  Read more less >

• Felicitas - Verified booking

  Hi! The house and the owners were absolutely lovely.

  We had a great holiday and made some fantastic memories. The house was clean, had all the amenities we needed (highchair, cotbed, bathtub AND wetroom, and even a playarea!) and was in a quiet village location near a farm with lots of sheep and very cute lambs. The only things I'd like to add are: - The house is 'upside down' in the sense that the bedrooms are downstairs, and kitchen etc are upstairs. This means that you spend most of your time upstairs - we have a toddler and the stairs are quite steep so that was a problem. Luckily the owner asked us if we wanted a stairgate and that solved the problem! - In the confirmation email we were told that you have to ring the owner 24hrs prior to arrival for Key collection details. I rang the owner lots of times but didn't manage to get hold of them, and Sykes just told me to keep trying which wasn't too helpful. We got really worried about not being able to get keys, especially as the house is in a tiny village, it would have been a long drive for nothing if we couldn't get the keys! As it turned out, the owners live right next door so I wouldn't have needed to chase them. If the Sykes staff had been aware they could have just told us and we would have saved ourselves a lot of worrying.

  Read more less >