New Year Cottages in the Lake District

Reviews

What our customers say about their holidays

• Rachel - Verified booking

  Beautifully decorated and comfortable - thanks.

  Things that could make it better: 1. Individual information about the surrounding area and facilities rather than standard Lakes information e.g restaurants/pubs/cafes, walks, cycle routes, special events etc. 2. All knives in the kitchen need sharpening. 3. Blind in the bathroom does not give any privacy at night - although the property does not have anyone overlooking the rear, we shared our parking spaces with neighbours from number 1 as they were originally told they had 2 spaces, so people were outside at all times! Could then see anyone on the toilet or in the bathroom if the lights were on!! 4. When the shower was being used, smelly water and debris would gurgle up the bath plughole and leave sick-like residue in the bath. 5. Shower plug hole trap needs cleaning regularly - shower curtain tray started to fill with water so I checked and it was black and full of hair. I unblocked as best as I could and have a picture if you need it. 6. Days for bin collections and location of the recycling area may make people more likely to help out rather than just saying in the folder that it would be helpful for people to take the recycling into the village. We only found the location in the last couple of days so were unfortunately not prepared to move it all at the end when we were getting ready to come home. 7. Before booking, I asked Lakes Cottage Holidays if there was an enclosed garden as it was difficult to see from the photo or description and was told yes. This was disappointing and probably the only downside of the property as we had to take the dog out on his lead each evening and were not able to let him roam free when we sat on the patio. 8. The buttons on the extractor hob do not always latch into place first time and take a bit of wiggling and attempts to get it to work without standing and holding them in. 9. Some of the replacement drawer handles in the bedrooms come loose / off as the screws are not long enough to hold them. 10. Tin opener does not work. 11. Lights on the patio and one above the toilet in the shower room are starting to flicker on and off so may need replacing very soon. Other than these minor points (which I feel if I did not mention, you would not know about) the property was in the ideal location to explore Coniston and the surrounding areas and the view of the lake was amazing - we all miss it already. We made use of the washer, dryer and iron a few times which worked just fine and the cushions provided for the patio were very comfortable.

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• Cat - Verified booking

  Overall the stay was very pleasant, the location was great.

  We had great weather and there are so many great things to do in Coniston. We so enjoyed having family time together. The property was mainly as described. However I would not book again for the following reasons: - The mould in the single bedroom meant this room was un- useable. This was supposed to be my 10 month nephews room. However the room smelled so strongly of mould even after the window was open all day. He was moved into his parents room, which disrupted everyone’s sleep in the property and meant the stay was less restful than we were anticipating. Although the mould is not an easily solved problem there was recent growth which could have been cleaned before our stay and might have improved the situation. - I contacted the property owner about the mould half way through the stay, although I specified that we had moved round accordingly and did not want anything done about the mould as this would be further disruption. So they know for the future etc.. My email to date has not been responded to or acknowledged. When the owner has promptly responded to a previous couple of emails re check in. I find this unacceptable customer service, all that was required was to apologise, acknowledge it is a problem and ask if they could do anything to remedy it. To which I would have said no, just sort it our for the next booking. It leads me to consider if something was really wrong would we have received any response ? This is the main reason I would not rebook. We payed peak august prices £1100 for the week. - Additionally there were a few glitches in the kitchen the induction hob didn’t work effectively, the microwave was also glitchy and there were a few other bits of equipment that I would have expected to be there and weren’t. So although the property is set up for self catering. The reality was it took a lot longer to cook because of glitchy equipment. As I say overall a lovely stay, great location and overall this would be a great stay but I would not rebook because of the lack of response on the mould issue.

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• Mel - Verified booking

  Very nice cottage, which proved an excellent base for our holiday with 2 children (5 and 18 months) and one dog.

  On the whole, everything was as advertised, and the patio was a bit roomier and with far lovelier views than expected. There are a few minor niggles that affected our stay. We found the induction hob to be rather temperamental: only two of the four rings would work, and we had to turn it off at the wall a few times. We also had to purchase a tin opener, as the one provided no longer works properly (not a big deal, but quite frustrating when you have two hungry children). We also didn't realise that the in-built oven was a microwave until the final day: there is an old instruction manual in the drawer for a Panasonic microwave, which led us to assume it had broken and not yet been replaced. The cottage is very clean and tidy, as a whole, although there is some black mould in the smaller upstairs bedroom in the corners around the bed. Overall, a lovely cottage and we had a great week exploring the area. The short walk to Coniston and the lake-front was a particular perk!

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• John - Verified booking

  Radiators need bleeding noisy throughout night and day.

  Alarm clock not needed! Lack of mugs and cutlery in general for five people resulting in endless washing up. Cups and saucers would be good too. No mixing bowls for food prep etc. Difficult for self catering. No trays for carrying drinks around. Or coasters in lounge to protect tables. Inadequate size bin in kitchen no bins in bedrooms for rubbish or recycling. Dining chairs too low to table unless you are six foot six tall. Deep Cushions needed. Small bedroom wardrobe does not have hanging rail. No hair dryer at property. Main bathroom has only hand held spray not over bath shower as implied. List of useful contact numbers bin days doctors early closing days etc would be useful. Considering this property is for five people it is barely adequately stocked unless permanently eating out for all meals. Lovely property well presented but spoilt by all above

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• Danielle - Verified booking

  We had a great time at 2 Lake View.

  The beds have got to be some of the comfiest we have ever stayed in!! The luxury pillows and bedding was just lovely to sink into after a day of sightseeing or being at the lake. The kitchen was well equipped and having a spare utility room was brilliant. Rain or shine the views when you looked out of the cottage we’re stunning and just what we were after , but it would have been good to know that the patio section of the property was not attached or fully enclosed as we had to take the dog on a lead for a toilet break etc and didn’t want to bother the neighbours at 5 am with us crunching along the access driveway. Susan was always very quick to respond via email which was reassuring when booking and getting things packed for our stay. Thank you for having us!

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