New Year Breaks In Cornwall

Reviews

What our customers say about their holidays

• Karen - Verified booking

  Altogether disappointing.

  This is a reflection on the overall presentation, comfort, and value of the property as well as the lack of assistance from the Sykes customer services team, who were less than helpful during our stay. Firstly, the dishwasher top tray is broken and looks like it has been for some time, without being addressed. Everything comes crashing down if you try to pull out the top tray to put dishes in it as the main support on the left hand side has completely come away. The bathroom is quite shabby and is in need of a good lick of durable bathroom paint throughout. There is also no proper shower head that you can actually stand under and get a decent shower, only a hand spray mounted on the wall which is actually meant for cleaning the bath. The quilts on the beds in the twin room are not very comfortable and are just cheap wadding inside a translucent nylon sheath. The duvet covers on these quilts don't have fastenings and so therefore tend to ride up away from the inner quilt. More importantly, there is a lot of mis-representation around the provision of towels. The confirmation I received after booking said that the majority of properties have towels and linens provided, however there were no towels at the property. Sykes also send as a reminder, a list of items you might need during your stay, and towels don't even make an appearance on that list, although a picnic basket does (go figure!). I even spoke to Sykes before departure and verified the need for a tea towel which they recommend, and at no point did they even care to mention that as well as a tea towel, we also needed to bring bath towels! Would have been quite a simple and helpful tip. I called Sykes on arrival about this and despite them confirming quite abruptly that no towels were provided at the property, it seems to be at odds with a notice on the dining table that before your departure, you are meant to deposit your bed linens AND TOWELS in the linen bag provided ready for laundering! How does this even make any sense if no towels are meant to be provided? Sykes had no answer for this and promised to get back to me but never did for the duration of the week. Also, be aware that no toilet rolls are provided and there is nothing to wash individual dishes with by hand in the kitchen sink if not using the broken dishwasher. Quite honestly, I could have booked other properties at a much more reasonable price, all of which provided towels for their guests, as has been my experience with all other properties I have stayed at. Over-priced for what it is sadly.

  Read more less >

• Racheal - Verified booking

  We recently enjoyed a holiday that had its ups and downs, but ultimately, we made some wonderful memories together.

  First, I would like to commend our host for her helpfulness when we lost our way. She was quick to assist us, which made a stressful situation much easier to navigate. However, we did encounter a few issues during our stay that impacted our overall experience. One of the more significant challenges we faced was when the door to our accommodation got stuck. Unfortunately, we had to break it to get it open, and it was disappointing that the host did not check in with us afterwards, despite our call for assistance. A follow-up would have shown a greater level of care and attention. Additionally, we found the person in charge of the swimming area to be quite patronizing, even though we were following all the instructions provided. A more respectful approach would have made our experience much more enjoyable. Another inconvenience was the absence of a washing machine, which we had anticipated would be available. This made it challenging to manage our laundry during the trip. Despite these issues, I want to emphasize that we still managed to create some beautiful memories together. The time spent with loved ones and the adventures we shared made the holiday worthwhile. Overall, while there were some challenges, we appreciate the positive moments and the time we had away. Thank you for the experience!

  Read more less >

• Gemma - Verified booking

  On first arrival this property was lovely, it had all we needed and seemed great for 3 adults, 3 children and a dog.

  However, it soon became clear that it was getting tired and in need of some TLC. The fronts of the drawers in the larger twin room came off, the cupboard unit in the lounge had a loose door, only 1 TV had enough signal for some of the time to be watched and only 1 had a DVD player, despite listing all rooms had this. The X Box controllers didn’t work and there was no vacuum to clean over the general day to day clear up of children and pets. The cold water tap upstairs made a dreadful noise and furniture on the lower balcony was just too big for purpose. These were minor things in the long run as the location was beautiful, the on site facilities were a great addition and the lodge was comfortable and cosy. Just a few tweaks and a bit of attention to detail could make this a stay of excellent value. It would also be worth adding to the details that the lodge is at the bottom of a steep hill ( all round) and has several steps to enter, as my disabled mother would have struggled if there had been much more. This wasn’t made clear and could have influenced my decision to book.

  Read more less >

• Zoe - Verified booking

  We stayed at this property and would not recommend.

  It is very damp downstairs in the bedrooms. We had very cold at times wet beds from damp. The property owner tries hard with the damp but the smell hits you as soon as you walk in. Beds have very soft mattresses. Shower is dangerous as it falls of the holder, shower tray doesn’t drain and when you stop the shower and turn it back on it scalds you! Well stocked kitchen and plenty of sofas, two fridges but they are small with a small freezer box, one was stuck. Largest coffee table I have ever seen. Games in the cupboard if needed, wifi and TV. TV in bedroom did not work. You only have 1 key so difficult if someone is staying in and someone going out, you have to lock the door with a key. Cleaners left food debris, napkins and deflated balloons under the sofa. Not great for mobility as listed and the site itself is not great. Pools are small and the shop is tiny with limited choice, pool tables were old and worn. I would not return purely due to the damp in the lodge, it was awful and ruined our holiday.

  Read more less >

• Theresa - Verified booking

  Property was clean and tidy.

  Happy with the lodge for the price we paid. It does get very warm upstairs but a lot colder downstairs in the main bedroom/bathroom which do have a slightly damp smell, maybe due to the balcony, lack of sun and lack of airflow. Personally I found the mattress too hot as I think it was foam and I on a personal level would replace the carpet upstairs and in the hall downstairs with hard flooring. Did want to vacuum but it wasn’t up to the job. Nice on the balcony upstairs, didn’t use the one down as yes a few too many pieces of furniture and not much light. Property is at the bottom of the hill which we got used to in the end as walked it many times with our dog. On site staff are great, really helpful and very dog friendly, pub was lovely too, Sunday carvery was great. We found many dog friendly places, walks and pubs and would definitely visit this area again.

  Read more less >