Holiday Apartments in North Wales

Reviews

What our customers say about their holidays

• Allie - Verified booking

  On arrival, out of respect, I took my shoes off but unfortunately the carpet in the bedroom was soaking wet.

  When discussed with staff, they said it had been deep cleaned prior to us arriving. The cabin was clean and well presented but unfortunately with the carpet being so wet, there was a strong damp smell throughout. The shower was cold. This was mentioned to the reception staff, no one came to sort it. Due to having PTSD, I have a service dog. I explained this to staff but unfortunately this wasn’t passed down and I was repeatedly questioned by multiple staff (some lovely, some not so kind) about this even though she had her labelled harness on. Unfortunately, 1 member of the bar staff was extremely rude- when I went to the bar to get a drink she was standing with her work colleague, looked me up and down and said to her work colleague ‘You can sort that one’. There was a dog roaming around outside the cabins, pooing everywhere which the owner didn’t clean up even though there are lots of dog bins. I had to point this out to staff. I refuse to pick up other people’s dogs poo. On leaving, there were two males sat in their car on the carpark right outside reception smoking very strong cannabis. Marian staff were seen walking past the car but nothing was mentioned. The car parking spaces were small and the disabled parking spaces were small too, there was only 4 and were being used by people in large trucks with no blue badges displayed. As a disabled badge owner, this is extremely frustrating!! I would like to say on a positive note- Jason the handyman was an absolute godsend and I wished I got to thank him before we left.

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• Gerard - Verified booking

  Our booking was for lodge 41 with stairs, on receiving the key we got all our ...

  Our booking was for lodge 41 with stairs, on receiving the key we got all our luggage up there, then on looking around we found that the lodge had not been cleaned the floors had not been swept or mopped dirty and stained the fridge and microwave had not been cleaned, the crockery and utensils was dirty the bedsheets had not been changed windows dirty, we notified the reception and they gave us another lodge this lodge was better but still had to clean the microwave pots and utensils, that staff were lovely and helpful , parking was also a problem as the gym and swimming pool was used by members and vehicle's coming and going were noisy with doors being slammed and they shouting over to other gym members, would be better if gym members were to solely use an overflow car park, all staff were helpful and pleasant, the electric radiators was complicated to work and could not get all to work with it being February it was cold, those radiators that was working was noisy making banging noises

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• Stephen - Verified booking

  Excellent stay.

  Lovely place. Perfect location and view. Great communication with the owner. Would suggest adding the full details in the listing about short term parking details in Lower Bridge St. and also needing to park elsewhere. Also suggest adding the full details about Grosvenor parking (best option £10/day) or Little Roodee (£8-13/day -- NOT always just £8/day) options. It took me lots of research to determine the fees and logistics - Chester Council Parking Dept. had no clue when I called them. Grosvenor is very easy parking. Central and only 5 mins walk from flat. No ticket needed at all. NOTE -- we accidently saved a LOT of money at Grosvenor parking when we left the car park (and paid) on a day trip but returned to the car park before the actual 24 hour paid-up time on our receipt for the previous payment. We were only charged for 1 hour for the next few days of parking!

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• Rebecca - Verified booking

  Stayed at Butler’s Flat for a relatively last minute 4 night break.

  The flat was just as described and Cefn Park was a very peaceful location. Lovely light and airy accommodation, however, it was very cold - thankfully we were able to light the fire each day, which helped to warm the lounge but still very cold in the other rooms. Facilities were very good, kitchen well equipped, powerful shower and large screen tv and free view were very welcome. The WiFi was terrible - access was via ‘access point’, which links via a wired connection, making it very slow, dropping out frequently, especially when being used by several WiFi connections. The flat does need some tlc in places - the ‘pillows’ on the bed were just material filled with a few lumps, couldn’t be used! And the mattress topper wasn’t large enough for the bed so there was a big drop at the top. We had to use cushions for pillows! All in all an enjoyable break, easy booking, great value!

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• Pamela - Verified booking

  We loved this quirky holiday home with its boutique style furnishings.

  Two giant sofas (one each!) and a super king bed ensured comfort day and night in a warm and inviting apartment. The kitchen is well equipped and we found the little breakfast bar handy but also used the dining table - for food and my holiday crafting. The plentiful hot water and roomy shower were very welcome after days out. We usually stay out in the country but really enjoyed the convenience of being in a small town with shops and cafes outside the door. Llanrwst provided lovely river walks and is within half to three quarters of an hour of many of North Wales' most popular attractions eg Bodnant gardens, Plas Mawr and Conway castle and walks in Eryri or around the coast . We found the (partly spiral) stairs a bit daunting on day one with our baggage but it was not otherwise a problem and it proved good practice for climbing castle towers!

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