Pocklington Holiday Cottages

Reviews

What our customers say about their holidays

• Julian - Verified booking

  Bathroom unusable due to extreme heat.

  Radiator could not be turned off. Shower was inside bath, so inaccessible for us both as disabled people. We washed in the kitchen sink. Many problems getting TV to work. Table and chairs in small back garden adjacent to gas extractor fan making it impossible to sit outside. Floors creaky and noisy. Steps up into and out from property steep and with no hand rails, difficult to manage. External ground mix of gravel and irregular paving slabs made getting to and from the car very difficult. The cottage appeared from the published description to be cosy and ideal for our needs, but on arrival it was apparent that the owner was not fully conversant with how things worked and had not properly prepared for our arrival. We were told, for instance, that radio was available throughout, but the owner could not explain how it worked, so we did not use it. We kept the central heating switched on throughout, as it was unclear how it could be turned on again if we turned it off. The thermostats in every room were difficult to regulate, so were either boiled alive or had no warmth at all. There was scant guidance provided on most things in the folder provided. There was very little storage space for our dry groceries, so they were mostly left on tables and work surfaces. We never went upstairs ourselves, but we gather from a friend who did so, that it was like an oven with no windows and the sun burning through the roof light. The cottage was well equipped and decorated, but more attention should have been given to detail and thought given to the overall holiday experience. When we hire a cottage, we expect not to have to keep asking for help and for the owner to have got everything working so that our holiday experience is stress free and without complication. The location was ideal for us, but I'm afraid we would neither wish to use the cottage again or recommend it to friends.

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• Susan - Verified booking

  This is a super cottage within a garden setting and with plenty of parking space.

  It's quiet and private. We found it spotlessly clean and well equipped. Sadly, it was the issue of comfort that let it down. The sofas were not comfortable and we had to use every cushion we could find to pad our seating. The worst thing, though, were the pillows. Pillows should be soft and light and, well, pillowy. Pillows here were hard and flat and spent. Pillowcases were stuffed with two flat pillows in order to, I guess, provide height. The result was a hard, uncomfortable pillow. New pillows are essential. This is an issue that can easily be put right. A plus for the cottage is it is down the road from The Pub, a great little pub that I would recommend for drinks.

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• Noreen - Verified booking

  Bath Towels were smelly.

  Kitchen Utensils were opaque/ not washed properly. No kitchen towel/ even a single. Kitchen lights were broken. No bin bags provided to change. Very old/ scratched cup/ you won’t like to drink tea. Floors were too creaky/ you cannot walk when children sleeping. Open wires bunch under tv/ dangerous for young children. Heating was not going above 17 INTERNET was off and on and you do not have mobile internet on EE and VODAPHONE. Laundry stand/ they provide, already broken so no use. Property is good and close to other towns and facilities but they have major Maintenance Issues.

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• Janice - Verified booking

  Our second visit to Old Orchard cottage did not disappoint.

  The owners go out of their way to ensure everything is satisfactory during your stay and any reasonable requests to make your visit more comfortable are also welcome. The property is ideally situated with local amenities close by and easy access to York and the surrounding area. We would like to thank the Mills family for their hospitality and look forward to seeing them again next year.

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• Philip - Verified booking

  Cottage located in a quiet village- great off road parking and felt very secure.

  Accommodation very clean and all facilities that you need for a comfortable stay. Owners live next door and very friendly and helpful. The village is located just outside York and great for touring the are, York, Harrogate, Northallerton, Helmsley, Scarborough, Whitby and Beverley all an easy drive. As well as Castle Howard. We will definitely stay again. Great stay.

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