Romantic Cottages in the UK

Reviews

What our customers say about their holidays

• Bridget - Verified booking

  This property was in an excellent location and we enjoyed lovely walks from the door.

  However, the cottage was uncomfortable and nowhere near the usual standard of a rental like this. The beds were all uncomfortable, the sofas in the sitting room were very lumpy and dirty with throws put over them to cover the many marks and stains. The carpet in the sitting room had many dirty marks as did the rug in the conservatory and the latter in particular was grubby and not a pleasant place to sit. The kitchen was well equipped but two of the cupboard doors had broken hinges and one in particular was hanging loose. The worst part though was a problem with the heating. On our first night the heating came on and was very noisy in the sitting room with sounds of running water and gurgling. This was worse in two of the bedrooms including the only double room. The pipes there are next to the headboard and not boxed in so the sound was loud. I recorded it and took a decibel reading which was between 30-45 depending on the amount of churning so not great to sleep next to. I reported the problem the next day and a plumber was sent around when we were out which was good. However this did not sort out the problem and we realised that the thermostat was probably broken and the water was seriously overheating. We turned the boiler off and rang the next day to be told that there was nothing they could do and they didn't have any other properties to move us to. They rang back later and said we could go home and have a refund but we had builders in our house and had arranged to be away when our own house was going to be unusable. I messaged again and asked to speak to a supervisor as i could see on the website that there were similar priced properties nearby which were available for letting. I was told that there was nothing more they could do and we would just have to sleep in another room. I pointed out that two of the rooms were affected by the heating noise and we had to make the choice between heating and sleeping which wasn't acceptable. The property is meant to be for 6 people and we had paid for it as such even though there was just two of us so being told to move to another room and sleep in single beds si not acceptable. As far as the company was concerned they had followed their protocol and weren't prepared to do anything else to resolve the problem - just bad luck for us. We left early in the end as it was too cold and too uncomfortable. I would not recommend the cottage or the company and have sent in a formal complaint.

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• Confirmed Guest - Verified booking

  A really lovely, well furnished and well resourced cottage. Very clean and spacious. We loved the downstairs bedroom with the big bed and unique, individual bedside lights and other ornaments. The location is perfect, although the return journey from Cromer by foot is exhausting! Our only criticism is that there were no manuals or user instructions for the various electric appliances I.e. microwave, oven, tv and dvd player, radiators and dishwasher. We eventually found our way around most but not without a bit of pain especially upon arrival when the cottage was chilly and we wanted to cook our evening meal. But, other than that, we had a superb time and I would definitely recommend.

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• Caroline - Verified booking

  It’s a bit tired but we’ve been coming here for so many years we can forgive it!

  If the owners were wanting to improve things and only if - the bed in the main bedroom just needs a decent mattress lose all the toppers it’s like a princess and the pea bed! The sofas in the lounge I know are a good 15 years old and could do with replacing … The damp is coming through quite badly and it does smell damp … The shower in the main bathroom doesn’t work at all … There was no outside parasol! Which was a problem as we were blessed with glorious weather and no shade there was one last year? Having said all that we absolutely love the place and would like to re book if you can contact me for a deposit same week next year

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• Confirmed Guest - Verified booking

  Good location, lovely views but accommodation was a let down, bedroom was damp, shower room needs a complete refit to justify a 5 star property, mastic pointing is black with age or mould, likewise tile grouting in places, windows look like they have never been cleaned and general decor to window frames is disgraceful. (we have photos but there is not an option to post them here, but will post them if possible on Trip Adviser) We avoided using the Microwave it was still dirty from its previous use. Would we recommend it - NO. We also paid premium damage waiver, even though no damage was done this is not refunded.

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• Confirmed Guest - Verified booking

  Enjoyed staying in the lighthouse and loved the peaceful location. The lounge and kitchen in the old lighthouse keepers cottage is cosy but provided us with everything we needed for a comfortable stay. The sea view was amazing and it was magical to see the beam of light at night. The bedroom was spacious in the base of the actual lighthouse tower and the bed was very comfortable. We enjoyed the many walks from the lighthouse and the walk into Cromer took only 20 mins along the coastal path. We stayed over the Easter period, but the location just out of town meant we had a tranquil stay avoiding the crowds.

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