School Holidays 2017 Cottages In Dartmouth

Reviews

What our customers say about their holidays

• Sean - Verified booking

  The house has such great potential, however we had several issues during our stay, and some positives too.

  1) The dishwasher was broken, we were told when we arrived - as 3 families (11 people) this wasn't ideal, it was a lot of extra time washing dishes on a supposed luxury break, I know these things can't be helped, but it was not replaced until literally the morning we left (the irony!) this could have been resolved much sooner. 2) The hot tub was freezing cold for the first 24 hours, we were told it was due to it being 'cleaned' yet no other lodge we have stayed at had this problem, it was also never inspected for the entire week we were there, other lodges have someone come every morning to check the ph levels etc, which may have caused our illness (see further down). 3) The house was not cleaned to a satisfactory standard, firstly, let me say the main cleaner was absolutely wonderful, a lovely lady who tried her best, but that property is too much for one cleaner, you need a couple of cleaners to really properly clean it, the wooden floor was dirty, the sofa had a musty smell (why fabric sofa's in a lodge? Surely get leather easier to clean!) Positives; 1) The tennis court is brilliant, as are the swings/play area for the kids, clean and just a really good area, fresh air, no need for video game consoles! 2) The staff on site, particularly the main cleaner, and the lady in the main office who kept informing us of the dishwasher situation, she also sent the cleaner to clean the lodge when we mentioned the issue. 3) 2 Bottles of wine on arrival, very nice touch, and very nice wine. 4) Beds were comfortable, showers were powerful, rooms were huge. Unfortunately, out of 11 of us, 9 of us were sick during and following the stay, the children from the early part of the stay, later moving on to the adults - whilst we can't exactly pinpoint what caused it, we have our suspicions it was related to the hot tub cleanliness. When all is said and done, would we go back there? Probably not.

  Read more less >

• Paul - Verified booking

  Stayed in this property 2 years ago & it was great & reason why we booked again but I should have read the more recent reviews!

  Not sure what has happened in 2 years since but I have lodged a complaint with Sykes regarding general cleanliness of the property, it was simply unclean & dirty in places with cobwebs & spiders everywhere & in terms of cleanliness is the worst self catering accomodation I have stayed in for 30 years (I have never complained previously & have booked with Coast & Country in the past with no problems), full list of issues sent to Sykes with photos. There is no vacuum cleaner in the property & it shows. Front door handle was broken as it couldn't be opened from inside, this was fixed by Sykes on 3rd day of holiday, 2 days after reported. If I had not paid upfront I would have left the property once I realised how unclean & dirty it was, I contacted Coast & Country / Sykes the first morning we were there & they promised to send a cleaner in to sort, this didn't happen so 2 days later I called them again, they sent in the 3rd party cleaning company who advised there was no issue & the property was satisfactory, all they seemed to do was remove some cobwebs when I expected a full deep clean of the property! I refused to accept this and requested a member of staff from the Coast & Country Dartmouth office visit which they did on the morning of our last day, they agreed the property was not clean & unacceptable advising they would discuss & show their photos taken to 3rd party cleaners who they had a meeting with later that day. I would recommend C&C / Sykes find new cleaners as their current cleaners standards do not match mine, the minimum I expect of any accomodation on arrival is that it is clean & surfaces / toilets recently disinfected. I have requested compensation from C&C / Sykes for a holiday that was spoilt by this ongoing situation but have yet to hear from them.

  Read more less >

• Sheila - Verified booking

  There is a lot about this house that is great (as previously noted) however for us, the constricted access and ‘parking space’ mean that we will NEVER return.

  It is curious that the previous reviews have not made any reference to the to the horrendous access and parking issues with this house – a massive elephant in the room! The neighbours actually joked with us about their ‘Sport’ of watching people trying to negotiate the ridiculously narrow entrance road and then access the even more ridiculous parking spot in their city dwellers cars. They in their small cars – dented and scratched with lost hub caps and damaged wheels trims drive like maniacs up the narrow streets as if it were a contest. We have a Volvo XC60 which leaves about a 1.5 cm gap on each side entering the road. You may then need to pass/negotiate scaffolding and obstructions on either side reducing the width still further as we did. When you eventually reach the property, you are further hampered by the parking spot being at a 90-degree angle to the narrow road with further restrictions on the opposite side of the road. It will probably take a perilous 10+ point turn to get your car into the parking space, if you are lucky. Ditto when you try to get out. The curbs and walls take no prisoners. If your vehicle is longer or wider than a Volvo XC60 you will need to park in the town, but only if you are up early enough to find a space – which are like hens teeth. If you have more than one car then it will be more problematic because you only have a permit for one vehicle and the restrictions mean that you can’t stay for more than 4 hours. If you have to leave your car in town the walk up to the house is steep and so if you have any mobility/health issues it will be challenging. I repeat that there is lots about this house which is great.

  Read more less >

• Carla - Verified booking

  **Review for Vantage Point Accommodation** Overall, we thoroughly enjoyed our stay, and the accommodation was fantastic!

  However, there were a few areas for improvement that we noticed during our visit: - The main double bedroom with the heating system was quite noisy, producing a knocking sound. Soundproofing the cupboard could help avoid disturbing guests. - None of the bedroom doors had locks, except for the bathroom and toilet. It would be helpful to have child-friendly locks for added privacy. - The bottom drawer of the freezer was broken. - In the double bedroom to the left of the stairs, we found a spider in the bed sheets. This might be due to how or where the sheets are stored. - It would have been helpful to know ahead of time that the sauna wasn’t working, especially as this was one of the key features that influenced our booking. - The main door leading to the jacuzzi area didn’t lock, so we had to place items near it at night for extra security. - Since we traveled in winter, the living room was quite cold, and it seemed the owners controlled the heating. Thankfully, reception provided us with two electric heaters, which made a big difference. - The whirlpool jets in the baths need better maintenance. We experienced floating debris when turning on the jets, which was unpleasant. These are just some housekeeping issues we noticed during our stay. That said, Vantage Point was absolutely stunning, and it was such a pleasure waking up to the beautiful views every day. We were welcomed with a lovely Christmas tree, mince pies, and some local treats, which added a festive touch to our visit. We’ll definitely consider returning during the warmer months—thank you for the wonderful experience!

  Read more less >

• Martin - Verified booking

  House was very clean and well equipped.

  We went away with our children and grandchildren so there were 10 of us. The bedrooms we’re comfortable and spacious (4 with en suite). The lounge area didn’t have enough sofas for 10 people and meant some had to use the large footstool and dining chairs which weren’t ideal. The house is close to Dartmouth and has lovely views from 2 of the bedrooms. We were told the pool and children’s play area was out of use due to COVID situation but on arrival it was clear the children’s playground was out of use due to the building works being undertaken so that wasn’t so good. The hot tub had constant warm water that was cleaned daily. Tennis court was good and readily available for use. The house has a small decking area and no garden which we didn’t realise so that made it difficult for the grandchildren to run around freely. Would have been a nice touch for a small shop to get early morning milk, bread & eggs etc, but local supermarket a short drive away. House is well situated for a quiet peaceful holiday or short drive will take you to local towns, beaches and places of interest.

  Read more less >