School Holidays 2017 Cottages In Ilfracombe

Reviews

What our customers say about their holidays

• Stephen - Verified booking

  I am complaining about the unacceptable behaviour of the cleaners we experienced at the end of our holiday.

  I have not rented via Sykes before, but after this experience I think it will be the last. I am absolutely disgusted and outraged with the way that the cleaners spoke to us as we were leaving. I can appreciate that they were not happy as we had not left when they arrived at 0950 and we did not leave until 1020, but we apologised for the delay. The delay was because we had to go up and down from the 3rd floor flat to the ground floor many times to dispose of the waste and recycling, removing bed linens/towels, removing Netflix/Amazon logons, as well as removing our possessions before 10:00. This is not enough time. The cleaner’s attitude was shocking and very rude. They scolded us that the flat was disgusting and we should be ashamed, stating this several times very aggressively. The flat was not dirty, as there were no stains or mess, we emptied the bins and we removed all rubbish and recycling. We also stripped the beds of linen and put them into black bags with the towels, as per the instructions. We also did not cook during the whole holiday and barely used any of the facilities. All the flat needed was a hoover and a quick wipe down of the surfaces. Their behaviour was unacceptable. I was not going to mention this, but as we are on the subject, I want to highlight that the flat was not clean when we arrived: • Stains on the floor in the ensuite bathroom • Hairs in the shower in the ensuite bathroom • Uncooked fish left in the freezer • Meat left in the freezer • Sofa was filthy and full of sand • Windows were dirty inside and out My other observations are: • With the arrival time of 17:00 and leaving time of 10:00, it felt like we lost 2 days of our holiday. Sykes should make it clear in the advert when customers can arrive and leave, as you only find out this information once you have booked • An arrival time of 17:00, does not allow customers to buy any provisions on the first day as the local shops were shut, including Lidl which was undergoing a renovation. Customers should be able to access to the property earlier, e.g. 15:00 • A leaving time of 10:00 does not allow customers sufficient time to clean, removing belongings and vacate the property. Customers should be able to leave the property later e.g. 11:00 Whilst the flat was great (amazing view, lovely building, great parking, location excellent and very well equipped), the unacceptable behaviour from the cleaners put a sour taste on the holiday and left us with a displeasuring experience.

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• Christopher - Verified booking

  This is a lovely third floor apartment -very clean and tidy - in a beautiful location and thankfully serviced by a very efficient lift.

  The apartment has wonderful northerly sea views across to Wales and side views from the balconies towards Capstone Hill and Ilfracombe itself. We can definitely recommend 'Seasiders' for its quiet, relaxing location and being well provided for comforts wise. On a small point: In all other holiday apartments we have been pleased on arrival to find a 'Welcome Pack' containing such as: Milk, bread, tea / coffee, Scones, jam, cream (or similar), bottle of vino - sadly nothing on this occasion. Bearing in mind that bookings are from Sundays at 5pm and that the local Lidl and Tesco shut at 4pm, hopefully guests will have brought their own provisions or made other arrangements/on-line delivery etc. To make life easier; some coat hooks on the wall - just inside the apartment entrance corridor - would be useful for outside coats & hats, as would a 'plastic' tray for wet/dirty shoes. Likewise a couple of 'Suitcase' stands would be helpful - they fold up easy when not in use. However, these are only small points because otherwise everything you might need is to hand with an excellent supply of clean / new cooking utensils and the oven was a pleasure to use, being so clean (albeit during our stay the main oven light was not working). Personally we found the main bed mattress to be rather on the firm side and care was needed to avoid the bottom corner bed-leg when walking past. However, all the bed linen was very clean and the white towels beautifully soft and spotless. Finally, having said all of this, we would gladly book this apartment again and will definitely recommend it to our family and friends - it is so relaxing.

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• Brendan - Verified booking

  An excellent location and the apartment was a lot more spacious than we expected, with balconies off the lounge room and main bedroom.

  The view from both balconies was absolutely spectacular, across the sea !! A very easy 10 minute walk into town and the Harbour. Shower was fantastic and the ensuite was spacious, too. The heaters worked very well and seemed to be on all the time (unlike a lot of other places we've stayed during our 9 week holiday in the UK, where the heaters never seem to come for very long). The washing machine was a great asset for us and we were able to dry clothes quickly in the "laundry room" as the heating/hot water service backed onto it so it was always very warm in there. A drying rack was even provided which is very handy for travellers. The kitchen had everything we needed to cook meals for ourselves when we wanted to. We loved this apartment and Ilfracombe and would highly recommend. Thank you for a wonderful stay!! Five stars ***** We do have just one constructive suggestion to the Owners - speak to your cleaners, specifically in relation to the kitchen. A lot of the cupboards were dirty and cooking utensils, crockery, pots, pans, etc. just felt "greasy". We ended up cleaning some of the cupboards ourselves and put all the items through a hot wash in the dishwasher. Otherwise, the rest of the apartment was spotless.

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• Sara - Verified booking

  Genuinely the best holiday

  I don’t think I can say one negative thing about the property, it was the perfect place to stay for us and our boys (4yo and nearly 2yo). The cottage was fantastic, so spacious and comfortable. The owners definitely know what families need to make a holiday easy and kitted the place out with high chairs, stair gates, child toilet seats and steps, games, books, bed guards and more. The actual surroundings were exceptional. Fab outdoor play area and the indoor swimming was so good! Easy booking system and the kids loved it. The farm is gorgeous and the animals were a real treat for the kids too. You’re given so much info to help you with your stay before you even arrive which is massively helpful. The local area has loads going on and particular favs were the Tunnel Beaches in Ilfracombe as well as sea safari there too. We also made a special day trip to Padstow in Cornwall - takes a couple of hours but worth it for Trevone Bay alone. My only gripe would be I wish we stayed longer than 7 nights but we’ll just have to keep coming back!

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• Sara - Verified booking

  Genuinely the best holiday

  I don’t think I can say one negative thing about the property, it was the perfect place to stay for us and our boys (4yo and nearly 2yo). The cottage was fantastic, so spacious and comfortable. The owners definitely know what families need to make a holiday easy and kitted the place out with high chairs, stair gates, child toilet seats and steps, games, books, bed guards and more. The actual surroundings were exceptional. Fab outdoor play area and the indoor swimming was so good! Easy booking system and the kids loved it. The farm is gorgeous and the animals were a real treat for the kids too. You’re given so much info to help you with your stay before you even arrive which is massively helpful. The local area has loads going on and particular favs were the Tunnel Beaches in Ilfracombe as well as sea safari there too. We also made a special day trip to Padstow in Cornwall - takes a couple of hours but worth it for Trevone Bay alone. My only gripe would be I wish we stayed longer than 7 nights but we’ll just have to keep coming back!

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