School Holidays 2017 Cottages In Salcombe

Reviews

What our customers say about their holidays

• Helena - Verified booking

  Accommodation that you offer to the public should have enough wardrobe and storage in each bedroom as it is usual for people to unpack their suitcases and place these items into a wardrobe and drawers etc.

  But this was not the case with your property, the en suite bedroom with flower wallpaper behind the bed, which has a door onto the balcony did not have a wardrobe, nor did it have any appropriate decent size chest of drawers for our clothes,shelving space etc. It was unpleasant and not normal that we had to leave most of our belongings in suitcases, and every time we needed something we had to bend down to open cases to retrieve our belongings.You should have provided proper furniture such as wardrobes and drawers for all belongings. It was completely inadequate and unacceptable to provide only a hat stand for us to hang clothing on. We stayed for one week and brought large suitcases of belongings with us, meaning that we brought clothing that required many more hangers than what was provided in the bedroom. That bedroom was too small and cramped. The en suite bathroom toilet was much too close to the wall and made toilet use awkward and uncomfortable and caused accidents like stubbing toe against a wall or shower etc. This was not acceptable in a property for hire that charges lots of money. And there was insufficient storage in the bathroom i.e. inadequate shelving and bathroom furniture to hold or house our toiletries, this meant that we had to put our toiletry bags on the floor and in the suitcase,this makes it inconvenient to retrieve items and unpleasant to have to bend down to retrieve toiletry bags each time we need something etc.You must put bathroom storage into your en suite bathroom so that people can put their hair spray, mouth wash, make up, deodorant,brush etc on shelving or furniture that is EASILY TO HAND and convenient to retrieve in the bathroom.Therefore, you are charging too much money for a rental property where the facilities are inadequate. I paid over £1100 for one weeks stay, too much money for a very small cramped bedroom which did not have a wardrobe, nor good sized chest of drawers, nor cupboard storage space, and the en suite facilities were very much inadequate and cramped, tiny room and uncomfortable for the price you charged,and there is no on site parking.

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• Nicky - Verified booking

  We had a lovely break.

  Accommodation was good. However the following would have greatly improved our stay- The blinds in the bedrooms are incredibly thin. This meant we were woken up extremely early each morning at 5am or earlier by the light through the window. Blackout blinds would help solve this issue. We could only use one shower at a time. If the other shower was used the first person would get scalded and water pressure greatly reduced. The kitchen tap would start running when the lower basin tap was being used. Oven gloves would have been useful. The patio area was very dirty when we arrived and obviously had not been cleaned prior to our arrival. The table also had not been cleaned. The cushions for the patio furniture had a really strong smell of diesel so much so that we were unable to use them. This was all very disappointing and meant that we didn’t use this area which was such a shame as this was one of the reasons we booked this accommodation. There was no seagull bag to put our rubbish into. Overall we did enjoy our stay but having the above rectified would make a future stay even more enjoyable.

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• Sarah - Verified booking

  I was really disappointed with the cleaning of this property.

  On arrival we discovered that the hob was not cleaned. I called Sykes and a cleaner was sent out on the Monday to clean the hob iron. He obviously didn't think that it needed cleaning, went outside to clean the hob iron and then said "well I can't really clean this it needs a deep clean as it's end of season". He gave the air of someone who couldn't be bothered. As the week went on we could see that there was evidence of lack of/poor cleaning. E.g. pink mould on the sink plug holes in the top bathroom and the downstairs loo, dust, the fridge doors and water dispenser were beyond filthy, kitchen doors had not been throughly cleaned but I did not see the point of having another cleaner come out who couldn't be bothered. I noticed when booking that the reviews of this property stated cleaning was poor and sadly this was true of our week. It's a shame as the house itself is great in terms of layout and it's location but it is looking a little tired and could do with a revamp.

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• Hayley - Verified booking

  Cleanliness was questionable.

  Considering this was an out of season visit I would have expected the cleanliness to be exceptional. Bedding/towels were very clean and no complaints here but general housekeeping was definitely in need of detailed attention. Cobwebs and dust evident throughout. Carpets not vacuumed properly. Rugs seen better days and curling up which caused several trips. We eventually removed the rugs completely. This was a 2 night stay but had we stayed for longer we would have requested a thorough clean. There was also no hot water in top shower room although other 2 bathrooms were ok. Maybe this was down to ‘user’ error and we managed for our short 2 day stay. The house itself is gorgeous and very well equipped. Someone has certainly made an incredible effort with the design and facilities. Location is fabulous and we would recommend but would certainly advise that a thorough clean was conducted prior to the visit.

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• Christine - Verified booking

  As detailed in my email and telephone conversations we were very dissatisfied with the state of the property on arrival- it was dirty and not up to standard.

  Although two members of staff came to clean up a few hours later- the property should never have been left in such a state upon arrival. There were inaccuracies in the brochure description and the property was shabby in parts (chipped paint, stained floors and dirty carpets) - we were told this was because it was the end of season but don't feel this is an acceptable excuse. After living in the property for a few days we raised further issues of concern (on the Monday) which were not responded to until three days later (Thursday) and by then we were nearly at the end of our holiday and the concerns we raised were minimized and left unaddressed. We were disappointed with this holiday company and would never use them again. This is the first bad review I have ever given in 40 years of travelling and I don't like to complain but would warn others to take caution before booking with them.

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