Cottages That Sleep 12 in the Lake District

Reviews

What our customers say about their holidays

• Ben - Verified booking

  Fair Rigg is a beautiful property and the owners have renovated to a high standard.

  Having visited The Lakes a number of times it was disappointing that some small details had been missed. This included not enough Prosecco glasses for the whole party (only 6 in the property for 10 guests) and no tea bags, salt, pepper or a few sachets of coffee to get us started on the first night. A little welcome pack with some of these items would have gone a long way for a property of this size when you have a larger number of guests. One final added extra would be some form of Christmas decoration for the festive period. Considering that the property is a premium let it would be nice to see this reflected with a simple tree or even a garland on the banister or over the sideboard. We really enjoyed our stay at Fair Rigg, especially evenings in the lounge on the big comfy sofas in front of the huge tv. We all commented on how comfy the beds were and using the aga on Christmas Day took all the usual stresses away with so many oven spaces to choose from. One day we had an issue with a lack of hot water when the baths were used and this meant cold water for the evening but didn’t seem to encounter this again on our stay. Perhaps, just bad timing. But if this is due to boiler timing it could be beneficial to mention in the house information folder. As reflected in the ratings above I think the house could benefit from a more thorough clean, especially the bathroom grouting (I cleaned this myself and it took seconds to do). It would really make all the difference for guests - especially during covid. We would stay at Fair Rigg again as we enjoyed the location and ability to head straight out the door for varied walks. There has clearly been lots of thought put into the renovation and it’s a beautiful home!

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• Richard - Verified booking

  Earlier this year we stayed at Fair Rigg for the third successive year but we will not be returning.

  As a premium property with a premium price it is only right to expect a corresponding level of customer service which this year was not the case. The general lack of cleanliness has been mentioned in other reviews and this year we saw it for ourselves (cobwebs on light fittings and an old newspaper and other bits under the sofa). But the main issue was a blocked shower drain that flooded making the shower unusable. Despite reporting this the owner made no attempt to fix the problem during our stay so bathroom facilities had to be shared. When we returned from holiday I took the matter up with the letting agents (Sykes) because I felt, not unreasonably, that compensation should be paid to us due to the loss of facilities. The owner refused to offer any compensation but did suggest a discount off a future stay at Fair Rigg. I declined this offer which I considered to be just a ploy to make us return. Sykes also refused to help saying they are only the booking agents. As renters we have to commit to a Housekeeping bond in case we don’t keep to our side of the contract yet this owner and, on this occasion Sykes, can get away with doing nothing when things go wrong. This is a very sad end to what had previously been some great family holidays at Fair Rigg.

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• Dean - Verified booking

  We had a fabulous stay in Far Sawrey at the Fair Rigg.

  From the moment we walked in, it felt like a real home from home. The only downside was, this was Christmas and we had to go about putting up our own decorations, even if a small Christmas tree had been provided, that would have been fine. Comfortably furnished and very well equipped, the open plan kitchen, diner and sitting area with wood stove was excellent. We spent some time working out the operation of the Aga but that added to the fun. Two further sitting rooms were available, with one being utilised for the Christmas tree and present opening on the day. All the bedrooms and bathrooms were comfortably furnished, just one minor "niggle" – the walk-in shower floors were very slippery, perhaps a mat or ‘grab handle’ would assist. The house was very warm and clean with only one spider to act as an annoying pet. We had good mobile reception in the house and the wi-fi worked very well. A short walk brings you to the Cuckoo Brow Inn, with good food and beer, and there are plenty of longer walks direct from the house leading up to Hawkshead or down to Windermere by the car ferry. Overall, a great venue, with wonderful views, and all interiors finished to a high standard, we would definitely visit again.

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• Stephanie - Verified booking

  We stayed at Fair Rigg for 3 nights and we absolutely loved it.

  The house is amazing, very cosy, with an open fire and log burner.Beautiful grounds and a little tree swing which was great for us as we had a 7 and 4 year old with us. On arrival the property was very cold and we were unable to turn the heating up so had to contact maintenance who rang the owners. Thiss was rectified quickly and the house was lovely and warm after that. Just a couple of things that are not complaints but simply things to work on/think about. Check in is at 4pm and by the time we got in, read how to work the AGA and waited hours for it to heat up we were all very hungry and had to cook 8 pizzas in the combi oven which meant we could not all eat together. I would suggest someone turning the AGA on in the day so it is ready for arrivals at 4pm. Also, I noticed on previous comments they have mentioned the cobwebs. We found this had not be rectified and there were a lot of cobwebs especially on the lamps and the clock above the AGA looks like it’s never been cleaned, it was thick dust. However, the overall cleanliness was fine and we liked the decor. We have already recommended the house to friends and we are looking to book again for later in the year. Thanks.

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• Barbara - Verified booking

  1. I booked Ghyll Bank House as we needed disabled access for one of my nephews who is confined to a motorised wheelchair.

  The only external door with such access was round the back which, in itself, would be no problem. However, the doorway was quite narrow and the wheelchair had to turn at right-angles to get to the other rooms. This was only possible with the help of some strong young men in our party who were able to man-handle the chair into the correct position. This would have been impossible for my nephew to manage on his own (which he normally does). Also, he was unable to use the shower in the ground floor shower room as there was a raised ridge to get over to enter it. All in all, I would describe the property as not easily accessible for disabled people although it would be fine for people with limited mobility. 2. The mattress on the double bed in the ground floor bedroom was very uncomfortable (eg springs protruding) and needs to be replaced. 3. On the positive side, the catering facilities were excellent. It was particularly good to have two cookers and two dishwashers. 4. Overall it was an excellent venue for my long-delayed family celebrations for my 70th birthday. Our party's age range was 7 months to 73 years!

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