Lodges & Log Cabins in South Devon District

Reviews

What our customers say about their holidays

• Jill - Verified booking

  So sorry I can't give a good review.

  ..I can only give you an honest one. The only good thing about this place was that it was dog friendly and that you could park very near the chalet. Where to start. So we were there for two weeks with our dogs. There was no washing machine, so after a week or so we ended up having to lug dirty washing around until we found a launderette. No dishwasher, which wouldn't have been a big deal, but the hot water tap in the kitchen didn't do much more than trickle, took ages to heat up then suddenly it was scalding - I managed to burn myself a couple of times. The plastic washing up bowl in the sink was too small to be able to get a dinner plate flat inside, so you couldn't actually soak anything. The first or second evening the power cut out, so we had no light from early evening till the next morning. When the maintenance man came over, he didn't know why we had no power. Eventually he discovered that there was a coin meter which you had to keep feeding with a token to keep power on. He found out that this information was in the chalet handbook, but who reads that from cover to cover as soon as you arrive? There was a mini freezer, but it was full of ice (not cubes) and the door didn't close properly so it was useless. There were no mixer taps in kitchen/bathroom, just old fashioned one hot, one cold, so to wash your hands you had to put the plug in and run both before you got a usable temperature. There was only one key, so that was a bit inconvenient when there's two people who might want to be doing their own thing at times. Kitchen was sparsely equipped - cutlery was only four of each item so you were constantly getting up after main course to wash cutlery before you could eat pudding. Oh, the bed. Double bed was maybe a foot off the floor, and I don't mean the frame - that was to the top of the mattress. Matress was maybe 6 inches tops thick - when lying, you could feel every bar of the metal frame under you. Tiny bedroom - when walking round the bed, you were constantly banging your shins on the hard frame corners. I actually came away with bruises. The bedroom was from maybe the seventies - you had little cupboards either side of the bed with cupboards above that were hinged at the top, which the doors were starting to dangle. Generally, when you looked around, it was dated and somewhat tatty - scrapes along the walls where furniture had been moved or pushed against walls, that the paint hadn't been touched up, it had just been left. It felt like the owners/maintenance just didn't care. When we first walked in, I stood on the doormat and it shot across the floor leaving me on my back, and I have a spinal condition so I was in terrible pain for a couple of days. Doormat got immediately taken off the floor. One corner of the living area had a vacuum and various cleaning things leaning up against the wall - they couldn't have even put them out of sight? Needless to say, we won't be staying there again. I hate leaving negative reviews, but honestly, these are just the facts as to how we experienced our stay. Such a shame.

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• Maxine - Verified booking

  Overall we did enjoy the week in dartmouth However the chalet was disappointing and wasn't somewhere I looked forward to returning to each day.

  Cleanliness was inconsistent; the bathroom seemed clean and tidy. However there was a food wrapper under the double bed and a lot of dust. This is clearly an area that is missed.regularly There are also dust collectors under the bed which must make it difficult for the cleaner. I think one item is a foldaway chair but I didn't really want to touch it to pull it out. We also had to clean the handles of the kitchen units which were also dusty. The furniture was uncomfortable; mattresses thin and I could feel the metal of the bed frame. One tiny cupboard for clothes as other full with brooms, highchairs etc. There appears to be pointless furniture in living room (small corner book case, unit near door), perhaps a tall unit would enable better storage. The living room furniture was also uncomfortable for more than a quick sit down. Luckily we were out and about a lot but it would have been nice to have returned to a proper sofa/comfortable chair. Electric went off whilst it was dark , whilst it is good that the coins are provided, trying to get around to find my phone for a torch to sort it out was a pain I think the meter needs removing . Reviews also said it was quiet but I didn't find it so. People passed the unit regularly and ball games happening right outside. This was a particular issue for us as my rescue dog is reactive to people passing and balls hitting the window. I wouldn't have minded as much otherwise..however if I'd have known I would have avoided booking this particular chalet and looked more closely at the site plan for one with on the end of a row with less passes by/footballs Whilst we knew in advance there was no WiFi, I think it would be good if there was. My brother booked another chalet on same site for less money and it was far better equipped with WiFi included. I know it is summer hols and everywhere expensive but it felt overpriced for what we got

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• Michelle - Verified booking

  The Chalet was basic.

  Lounge furniture very uncomfortable, what you expect for Conservative 2 sitter and 1 armchair. Hot water tap in the kitchen wasn’t hot enough for washing your pots. The hot water came out hot for 30 seconds then was running lukewarm so had to boil the kettle for hot water. Pans cooking trays were still greasy from previous holiday makers. Main bedroom had no storage for hanging clothes as was filled with cleaning stuff ( Vacuum, steam mob, brush, camping folding chairs. Bed seemed like a put up double bed with mattress on top. Very uncomfortable not good if you’re staying a week or more. I couldn’t believe how far better was the second children’s bedroom. 2 proper single pine framed beds with tall boy grey wardrobe and matching bedside table also a large mirror on the wall. So ladies to dry your hair you would have to use this bedroom as the main bedroom hasn’t a mirror. The positive side that we stayed a week over Easter and was very cheap for an Easter break, we only payed £360 so I suppose you get what you pay for. Norton park is in a very good position, sainsburys and Lidels just a 2 minute drive down the road. Dartmouth few more minutes away so very handy and of course some beautiful beaches just a short drive away. If you’re on a cheap budget then I would say if you don’t mind the negative things I mentioned then the chalet is ok if you have young children and dogs.

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• Anthony - Verified booking

  Several issues.

  1. First evening. The electricity went off when I was in the shower. Called on site manager about 6.00pm. Turned out there is a meter that has to have £1 coin inserted several times to keep the power supply on. Although this is free, we didn't know this had to be done. 2. Also first evening. Bought some shopping in local supermarket. Heated the electric oven up to 180 temperature and soon after there was a strong greasy smell and the oven was close to smoking, so the food was burnt. Also when the hot plates were in use, the oven came on as well, even when switched to off. So called manager back and he checked it and said he couldn't touch it, not to use it and to phone Dartmouth office on Sat 17th Sept. On the 17th the maintenance man came and had to use pliers to adjust the temperature knob as best he could. On Saturday evening we used the oven again and it still became very hot and the temperature indicator was still not correct. We had to turn it down to about 130. 3. The accommodation next door, 305, is being refurbished and so from mid week onwards there was drilling, banging and endless use of power tools. This started about 9.00 am and, when we returned back after a day out, it continued until about 5.30pm. We are disappointed about the issues we encountered. The accommodation is not worth what we paid. Please respond to this complaint. Mr T and Mrs J Pearce

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• Tim - Verified booking

  This is a lovely place to stay.

  It’s located conveniently to shops and the town. It’s well equipped with everything you needed for a week away. The only problems we found was the main double bed REALLY needs another mattress. You can feel the bars of the bed though it. Ok for a couple of nights but after that we had difficulty in sleeping. On arrival at 3.30 pm (clock in is 3pm) we found the cleaner still in the room, we waited outside for a further 30 mins to give her time to finish but when we tried to get in the accommodation we were informed she still wasn’t finished and would be at least another 45min to an hour and that we weren’t booked in anyway. We produced our details of hire and was informed it would still be around an hour longer. After a nine hour drive with very tied kids this is not what we needed very disappointing. We had to drive off and feed the kids in town. I got the hoover out mid week to have a tidy up, when I moved the sofa out I found several medication tablets dropped from previous tenants I then found another one under the window/bed in the kids room. I pick up and disposed of them both. Obviously these should have been found and dealt with in the change over clean.

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