Holiday Apartments in Woolacombe

Reviews

What our customers say about their holidays

• Eileen - Verified booking

  We had a nice stay here and found the twin beds comfortable.

  I liked the decor and I liked that they had tried to make it modern but with original touches. There was a nice harbour and sea view. The master bedroom which we did not use was a very generous size and I would suggest putting a sofa in there as extra seating for when 4 guests stay as the lounge is on the cosy side. There is an indoor swimming pool which is open from approx 8am-5pm when staff are around. We didn't use it so can't comment on it. This apartment has a shared balcony with harbour view apartment next door. It does require some decent outside seating, which 4 guests can use though. You can hear some of the theme park music from here but we didn't hear any inside. There was a nice breakfast pack left for us, which was a thoughtful touch. There were only 4 plates/cups etc so you had to use the dishwasher after every meal or wash up so more of these are required. I also found on arrival that the dishwasher was full of dirty dishes so cleaners need to be made aware of checking this as I don't go on holiday to have to sort out other peoples dirty dishes! There are no staff on site after 5pm so consequently the side gate leading to the car parking area is not locked up and more importantly the main doors leading into the apartment block are not locked either so lack of security because anyone can wander in! That main door should have some coded lock on it so only guests can access the building especially as this is at the back of the castle. There is a shared patio area with table and benches. I didn't receive a phone call with access details before I arrived so was a little clueless about where to go and how to get in luckily Richard, general manager was there to show me around but if I had arrived later than 5pm I would have been in a pickle! I did have a missed call from London on my phone (spam? or the company?) but no voicemail left and no email sent so they need to rectify this especially as all staff go off site around 5pm. I was also sent a 20 page document of T&C's from the owners after I had booked and paid in full to Sykes. Guests need to see this before they have paid not after so that they know what the rules are and if they want to go ahead with the booking!! This apartment would not be suitable for anyone with a mobility issue as there are stairs and the free standing bath is quite tall. A shelf is required in the bathroom and the shower is a tall overhead one so not practical if you don't want to get your hair wet every day. A lower shower in addition to a high up overhead one is the norm nowadays. I would have preferred a lid on the toilet seat too. The bathroom door cannot be unlocked from the outside so be careful if you stay with children incase they get themselves locked in. The kitchen is situated in like a hallway between the lounge and then the bathroom /bedrooms so hubby just had to stay in the lounge whilst I cooked to avoid accidents with hot water/food. Take tea towels/washing up sponge and kitchen roll as there were none. The freezer is a small ice box type. A shared washing machine is provided in a room elsewhere and is free and there is a tumble dryer which is 50p to use. It was very quiet at night, which we liked. The best value would be for a family with young children that use the pool and go into the 'time warp', but quite endearing theme park.

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• S - Verified booking

  Accommodation was warm however that is about all I can say about it.

  Owner says it sleeps 2/4 people so we assumed we could have the bed and kids could sleep on the sofa bed, that didn't happen! My partner and both children slept in the bed and I tried to sleep on the cobbled street they said was a sofa bed. We ended up leaving a day early because 3 nights with no sleep was about enough for me. I did bring it up with the owner and was told no-one had complained before which isn't true. When we returned home I checked the reviews and someone else had mentioned it before which, in fairness had seen but the review had been commented on by the owner saying all issues had been resolved NOT TRUE. Access to the the garden was through a door with a padlock on and unless I asked we wouldn't have been told by the owner, it felt like they don't actually want you to use it but put it on their advert to make it sound like your getting more than you do. After not sleeping on the last night I took our dog for a walk at 5am and when I returned the door was locked and I couldn't access the Accommodation because you share the entrance with the owner which isn't pointed out on booking. After all is said the area is beautiful and well worth a visit, just find some other accommodation. Wouldn't stay again and definitely wouldn't recommend.

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• Mr Jones - Verified booking

  The property is modern as it forms part of the conversion from the old Narracott Grand Hotel into appartments. It is well appointed with two good bathrooms and two large bedrooms. It is in an excellent position, being close to restaurants, shops, beach etc. Guests need to be on their guard as there is astep down from the lounge area to the kitchen area which caught my wife out several times over the first two days causing her to fall. We resolved it by placing a chair on the step to act as an obstacle and a reminder. Also beware that the wooden bedframes are wider than the mattress and are painful on the shins if you are not very careful. We were a bit dissapointed that the outlook from the lounge was not a lovelly sea view, but a rather unattractive red brick building. The sea view is available, but only really from the very narrow balcony. We had a few operational issues when we first arrived relating to the operation of the central heating and the TV. It was very irritating that the owner was only prepared to communicate by text message. One simple phone call could have resolved our issues but I eventually gave up with the text messages and after two days found a way around the issues myself.

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• Mr Roberts - Verified booking

  Despite the issue with the washing machine (owner offered to pay for Laundrette) We all had a great time, thanks for providing alternative parking for the works that took place in the car park. As for the apartment is very clean, well equipped, I always bring key things (sharp Global knife, chopping board ice tray & peeler) although this property doesn’t have a view but just take a step outside patio at sunset that’s a enough for me to come back. For me the added side access made a huge difference for me, as steps becoming challenging due to injury last year. We drove to the beachfront £9 per day. My partner & in-laws went for an evening stroll down to the beach when I was using the swimming pool. The pool cover has to be removed manually to use the pool (key to pool door is provided). Top tip read flat instructions as all information is there that you need to know including pool key & WiFi info. If you want a quiet place to stay near a good clean beach & swimming pool this a must place location in North Devon. Thanks for the Rose wine.

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• Robyn - Verified booking

  The "cottage" was not as it was advertised, it was Listed as a one bed cottage, not a flat inside someone's home, if we had known this we would not have rented it.

  Living effectively with someone if not the experience we wanted due to the awkward feeling of always knowing they where there. The garden was very pretty, but you had to go through a shed full of rubbish to get there and you are made aware on arrival that the owners dog does not like other dogs so are always on edge that it may be there. The games room was non existent, the room had a lot of the owners rubbish from the owners and generally was not a pleasent place to be. The owners are nice people and personally I put the majority of the problems down to you (the advertiser) but even so I think some serious changes need to be made to be taking that sort of money from people. Dan and Robyn

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