Beach Apartments In Bamburgh

Reviews

What our customers say about their holidays

• Christine - Verified booking

  I returned (a day early) from my stay in Church View 7a Lucker Road, Bamburgh, and would like to register a complaint about the complete lack of any 'welcome' pack at the the property.

  When I arrived there was not even a carton of milk in the fridge, let alone anything to eat, which, as the booking terms had expressly stated that no arrival before four pm would be allowed, and there were no shops open in Bamburgh after 2 pm, I found very 'unwelcoming' indeed. On my attempt to go out to LOOK for something to eat I found that I could not lock the front door either from inside or outside. I have to say at this point that your call centre staff were very good, as was the local manager, and that the locksmith arrived within half an hour to sort the problem for me - I was VERY grateful to him. He also told me that I could get a good breakfast in the Victoria Hotel the next morning (my worry since there was no food in the flat was what I would eat the next morning - it being Sunday). I took his advice and did have an excellent breakfast at the hotel (at a price!) but this was not what I'd expected to have to do at the start of a self catering holiday. Not only was there nothing to eat (unless you count a box of packet tea, coffee, milk sachets and biscuits which were on the kitchen windowsill), the sofas in the sitting room were old, saggy and uncomfortablle, and there wasn't even any soap in the bathroom. I'd expected to bring my own shampoo, but soap? I had to buy a pack of soap (and essential food) in Seahouses on the Monday morning, (I left an unused bar as I didn't want the next people to be in the position I was). The shower was VERY difficult to get in and out of, having a swinging glass pane that moved inwards, meaning I had to climb out of the sloping end of the bath - after one try I decided the risk of falling was too great and washed at the sink (hair included) to avoid it. I have stayed in two other cottages from your company, both in Seahouses (where there ARE shops) and both of which had milk in the fridge, a cake, or a basket of goodies to make you feel you were expected. It was just as well that Church View hadn't been my first experience of your company, or it would have been my last. I DID enjoy my holiday, I enjoyed Bamburgh very much, and the flat was actually very well located for what I wanted to do and see, but from a facilities point of view it was very disappointing. I decided on the Monday that I would leave on the Friday, as the idea of another evening in that uncomfortable sitting room was not appealing. It is a shame, I have had some lovely holiday accommodation from you, but this one was just a let down. Sorry. (ps this is a copy and paste of the complaint I submitted to NCCC on my return home on Friday)

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• Confirmed Guest - Verified booking

  This is a fabulous cottage. So cosy and comfortable and extremely well equipped. It has been decorated and furnished with a lot of thought and care. This was a cottage for 2 & near to Bamburgh, which is where we wanted to stay. Your website is one of the best. The 3D property images are fantastic in helping choice and suitability when booking. This cottage has been equipped with everything you could possibly want or need! The welcome basket was very welcome indeed. It had just the right items to provide a breakfast and some treats to start the holiday. Thankyou. We could not fault this cottage & therefore it is hard to say exactly what we liked best! It was tasteful decorated and extremely well furnished which is something we don’t want to compromise on when we go away. The heating worked well so it was always cosy and warm. This is the first time we have booked with Coquet Cottages and we have been very impressed with how we have been looked after from start to finish. From researching our holiday on the website, to receiving our joining instructions and a very nice courtesy call a week beforehand – everything has been clear and concise and very professional. We would happily book again and would definitely recommend your company. Thankyou.

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• David - Verified booking

  The location of the property was excellent and local bars and restaurants were only yards away.

  The property itself was comfortable overall but there were a few concerns which could easily be rectified. There was quite a large damp/mouldy patch in the living room in the top corner. There was also paint peeling from the ceiling in the bathroom. The water pressure was poor and therefore the shower was below standard. Also the plug didn't work properly so having a bath was also difficult with water gradually escaping. Water was also escaping from the bottom of the shower head. The apartment was generally clean but a deeper clean was needed in some areas such as the oven hob, the skirting boards and around the fireplace. Also no cleaning materials were supplied. The vacuum cleaner was also old and suction was poor. Therefore we did our best to clean at the end of the holiday with the materials we had. Overall we enjoyed our stay and would use the apartment again, particularly if the issues listed were resolved.

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• Hannah - Verified booking

  Overall the apartment was just what we wanted.

  However there were a couple of things that let it down, the bathroom being the main source of the issue for us. The shower head was covered in orange and black mould and the seal on the glass screen of the bath was also mouldy. The pressure of the shower wasn't there either and could be improved. Also above the sink in the bathroom, I think there's damp on the ceiling as paint was flaking onto the window sill and sink. Minor things wise, I could imagine the parking may get busier in the summer so not having a designated space might be a potential problem. However there was parking outside the property during our stay. And it would have been good to have a smart TV, but like I say minor. The bed was really comfy, and the bedding and towels were all clean and soft. The location was really good. And overall the apartment is great, just the few issues in the bathroom let it down.

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• Mr Donnelly - Verified booking

  Excellent location on Main Street . Property was comfortable and well equipped having Alexa for music was a nice surprise too and kitchen also very well equipped . Nice smart TV with lots of useful apps catch up Tv etc . Although the apartment was above a very busy bistro did not get disturbed by noise other than the one evening where a noise group of male customers were louder than they should of been . Loved staying in Banburgh had visited the village and castle before but was really nice to stay in the village for the week . Loved walking on the beach and into Seahouses in the mornings . Would definitely be coming back to Northumberland in the near future and would definitely consider staying in this accommodation again very reasonable price in high season .

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