Beach Lodges & Log Cabins In Tenby

Reviews

What our customers say about their holidays

• Rebecca - Verified booking

  The cabin itself is a lovely holiday home.

  It has lots of mod cons, is clean, spacious and well thought out. Really handy to have the washing machine, air con and of course the hot tub. However, we booked the holiday in the expectation of a peaceful and relaxing stay. When we arrived at the property the first view is that of a building site. On top of that the daily wake ups in the 7s to the noise of workmen, bobcat machines and power tools was very disappointing. We appreciate that work needs to be done but this is misleading as the work is not on a neighbouring property, it is on the same site. Having a hot tub is lovely but in the main we had to use this in the evening when the building work had stopped. Parking is also an issue. There is space for 2 vehicles but this is tight and the access is tricky. On numerous occasions my vehicle hit the underside of the road on exit as there is a dip in the road that cannot be avoided when work vehicles are parked and building materials are also in the way. The access down to the cabin is also steep and so not accessible for all. All I all when completed the site will be lovely and we can see the vision. However we were expecting, and paid for, the finished article which is not what we got and this is disappointing. We booked the holiday over a year ago and whilst there is now a line on Sykes' website to say there is work on 'a neighbouring property', we were not aware of this when the booking was made and would not have booked had we been aware. It is a lot of money to pay to have to then compromise on your holiday experience.

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• Helen - Verified booking

  Lovely property (ie building) with good facilities eg underfloor heating, hot tub, washer etc spoilt by poor quality, cheap plates and cutlery and bath mats etc.

  The property was ridiculously hot and we really struggled to cool it down. The cleaning was not up to standard there was no attention to detail eg there were lots of cobwebs hanging from the ceiling, there was a thick layer of dust on the hairdryer box, the bin was left dirty and the kettle needs descaling, The drive to the property was in poor condition and we scraped out car as we entered the property due to the parking of workmen working on the house there. The bin system consisted of a bin and 4 different bags and we received a lecture from one of the workmen who was not happy about how we had place things in the bags The steps and path down to the property were step and full of leaves and not well lit at night our daughter fell down and hurt her hip definitely not suitable for anyone with walking difficulties The hot tub was overfilled and was hot on arrival which is unusual because usually the water has been changed and the hot tubs are not up to temperature The property is within easy walking distance to Tenby. Overall we were disappointed We were going to take our dogs but actually we didn't when we changed the booking to include the dogs the click of one button and one email was sent we were charged £30 by sykes for doing that but it did not say anywhere before we made the change we would be charged for this I wont be booking with sykes again

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• Colin - Verified booking

  The house itself was excellent, it was modern, very well kitted out with everything we could possibly need which we really appreciated.

  The staff were friendly & helpful. However it wasn’t very private, blinds on the side windows/screen fencing would’ve prevented the people in the next cabin from watching us in the evenings & when using the bathroom at night. We did not appreciate next doors dog running straight through the patio doors into our kitchen & bedroom & think the gardens should be enclosed for this reason. The uneven steps & steep bank down to the cottage were difficult as I have mobility issues, this should’ve been clearer in the listings. A handrail down the steep hill would help others. The parking was very difficult, the spaces were too small, the turning space & entrance blocked very frequently with cars & lorries. We couldn’t use the outside seating & hot tub as we wanted & had to keep doors closed because of all the building noise & smoke billowing from the building site which was part of the property. We understood this work needed to be done but it was very unfair to expect paying guests to put up with it on their holiday!! I think the listing price should be reduced until the work is completed as unfortunately we did not have the quality of holiday that we paid for. For this reason we will not be back or recommending which is a shame.

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• Jane - Verified booking

  On first impressions the lodge looked very clean, however, there were areas of concern particularly in the current climate, there were quite a few crumbs in the kitchen area.

  The fridge and freezer had not been thoroughly cleaned and there were crumbs and remnants of food in both. There is a box to put shoes in and behind it the skirting board was very dirty. When we stripped the beds on leaving there was a very nasty stain on one of the single duvets. There was a thick line of dust on the picture in the main bedroom and skirting boards were dirty. There was a lack of attention to detail. All three mattresses in the property were very uncomfortable and we could feel the springs we both found it difficult to sleep on them. There was a line of grease around the hob. One of the dishes were dirty looked like porridge even though the note said everything had been washed in dishwasher. The general standard of cleanliness needs a little more attention particularly due to the increase in cleaning time we would expect the place to be spotless. The seating area was pleasant and comfortable, we appreciated having sky, the kitchen was well equipped. We appreciated the welcome pack. We also appreciated that they had used an anti covid fog machine prior to our visit.

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• Nicole - Verified booking

  A beautiful, comfortable and clean cabin that has every mod con you could need.

  It has been beautifully furnished and finished. The showers are strong and hot (important after a day on the beach or sightseeing!) and the beds are soft and comfortable. We had mixed weather while staying and the underfloor heating and air con meant we were always comfortable. The hot tub is brilliant and instructions for its use and everything else are provided and easy to follow. Whilst dogs are allowed I wouldn’t call it dog friendly only because the garden is not enclosed. It would make such a difference to have the garden, or even just the deck, enclosed so that on a nice day you can take advantage of the bifold doors and the dogs can just run in and out. Mentioned on other feedback are the steps from the car park, these are very high as are the couple in the cabin but not a problem if fully able and mobile. A great location only 10 mins walk into the centre of Tenby and beaches. We hope to come again.

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