Holiday Apartments in Bishop Auckland

Reviews

What our customers say about their holidays

• Michael - Verified booking

  We stayed in the Tunstall for four nights. Location good. Close to the Elvet bridge, city,restaurants Quiet at night, bed comfortable, nice and dark at night. We both slept well. Apartment warm. Kitchen worked well. Shower great. Well equipped. Internet didn’t work. Phone call to manager who said they would come round and fix it. They didn’t. They did give us the password to another apartments internet and that worked, but you had to be in the lounge. The modem box was out so we guessed this was not a fresh issue, just an issue that has not been addressed. 2 adults for 4 nights and only two toilet rolls !!The place costs gbp 210 a night. I’ve seen this same comment previously, so BYO toilet rolls. Same comment shampoo and body wash. Instructions on how to lock the door would help people from overseas who have not seen that type of locking mechanism before. The confirmation from booking dot com shows an extra charge of gbp 25 for cleaning but no one cleaned while we were there. It also shows an extra charge of gbp 25 for “service fee” I am not aware of any services that we received. The managers of the property send me an email about checking in, every day. Every day before checking in, every day after checking in and daily after checking out. It looks like a glitch in the system. Floor rug in lounge is stained and needs replacing. Extraction fan in the toilet would not turn off. Didn’t like the smell from the vanilla scented plug in air freshener. It was a lovely place with a lot of positives. But …too many negatives for the price (gbp 210 a night). In my opinion it did not represent good value for money.

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• Wayne - Verified booking

  We stayed in the Wolsey appartement at 52 Old Elvet. This is a really nice property right in the centre of Durham but still very easy to drive to. Only a couple minutes walk and you`re in the middle of all the shops bars and restaurants which is exactly what we wanted. The property was very clean, comfortable and modern with just about every appliance that you might need and free parking right outside. We were 2 couples so the price between 4 of us worked out really good. The proprietors were easy to contact, really helpful and provided all the information that you would need to know about the property. If I had to nit pick it would be that the 4 of us had to share the one bathroom and only 2 toilet rolls were provided for a 2 night stay and, although there was 4 bath towels, there was no hand towels or hand wash in the bathroom, or coat hangers in the wardrobes, which we thought a little odd, especially as it was the one time when we went away and didn`t bother to take our own. Also, there are no coat hooks anywhere to hang coats. In both bedrooms head room is limited above one side of the bed due to the sloping ceilings which I suppose could be a problem for people with limited dexterity but at 62 and 6 ` I had no problem climbing in and out. There is only a limited number of parking spaces and I`m not sure if everyone could get one - we arrived early so had no problem but I did notice at times a car would be parked where there wasn`t really a space and blocking others in. None of this though was any real problem or negatively impacted our stay just something to be aware of in future.

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• Eileen - Verified booking

  Absolutely beautiful apartment, with everything you need. Milk orange juice and shortbread were a lovely touch. Apartment we were to have had unfortunately sustained some water damage overnight. While travelling down to Durham, Dan had sent emails explaining and offered us another apartment, which was lovely. Private carpark to rear of building was great. Met Andy on the morning of our departure, who said we could leave the car as long as we wanted as we wanted another look around beautiful Durham before we left, which was so nice of him. Check out was at 10 am, but Andy said we could stay longer as asked the cleaners to leave our apartment to the end to clean so after a walk round Durham, some breakfast we came back just to check everything was packed away and use the toilet before leaving. Absolutely amazing place, and I definitely would recommend and stay again. There is nothing to not like. The apartment was spacious, and central to the town.

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• Ivo - Verified booking

  The location is superb, short walking distance to the Cathedral area. The house was clean, clutter-free, comfortable bed and seating. The reviews are right about the sewer smell in the bathroom and the lack of pots and pans. Communication with Host & Stay was cumbersome: they did not respond to questions via the Booking.com system, so we had to phone them. The Booking.com page says that the damage deposit “will be refunded in full”, but I couldn’t book without an £ 10 ‘admin charge’. Asked about this, Host & Stay replied they “have limited access to update the information directly” on the Booking site. This makes you wonder if all info there is up-to-date. There is a lot of early-morning traffic noise in this ground-floor apartment at the front of the house. The entry codes to apartments were rather easy to guess.

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• Matt - Verified booking

  This is a nice, spacious apartment very well located a short walk to the peninsula where there are lots of restaurants, the cathedral, etc. It is well stocked. The beds are reasonably comfy. I would definitely recommend it as long as you don't need any help from the completely unresponsive property managers. I was very disappointed with the customer service. Instructions were provide to log into the wifi, however they didn't work. When I contacted the managers, the only response I received was the same instructions I was originally sent. I replied back that those instructions didn't work, I asked for help and provided my phone number for them to call. I never heard back. We had to use our cell phone internet for the two days we were in the apartment. I have never had a location manager completely ignore me before.

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