Lodges & Log Cabins in Cayton

Reviews

What our customers say about their holidays

• Mr Paul Grigas - Verified booking

  there was no mention AT ALL that you was unable to park near the property, the directions led you to believe you could park outside or very near the property. NO mention at all that you needed to collect a scratch card to enable you to park in certain zones, no directions where to park your car to do this, we called to speak to someone as was not happy we needed to walk quite a distance with our luggage and had to wait nearly an hour for a response and then it was only via txt not even a courtesy call. we then received an apology for the lack of instructions, not the ideal way to start your holiday !! the website needs to state clearly the parking situation, especially if people are less mobile or have young children. If we had known we couldn't park outside our property we wouldnt have booked it. The outside very small courtyard with fake grass smelt (from previous dogs urinating we assume) it was so bad our dog wouldnt even go out there. The bed was very uncomfortable and the website photos certainly improve the look of the property. The outside terrace certainly would not have been an enjoyable small space to sit in surrounded by a high wall and buildings. All in all we have had much more enjoyable stays at other places.

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• Suzanne - Verified booking

  The caravan itself is very nice however the following let our stay down 1) We arrived late on the Friday and went straight out shopping.

  Upon returning during unpacking we realised the caravan had not been cleaned. Towels on floor, bedding stained, bathroom dirty and generally dirty. It was too late to report to Sykes. We ended up sleeping on fleeces and in our clothes. Not what you expect when paying over £700!!! We were compensated but that's not the point. The next day when the cleaner arrived she admitted to missing it on the Friday!!! 2) On the Tuesday the main TV free view stopped working saying no signal. The owner did send instructions which didn't work and then the site manager came round, to try and fix it to no joy. The owner arranged for someone called Billy to ring us, however as it was 9.30pm I didn't answer. He sent me a message asking to turn off at mains and leave off overnight. I was to ring him the next day however I didn't due to my next point. 3) There is a very busy main road near the site and the caravan is very close to it. The caravan is noisy even through the night. I am partially deaf and I could still hear it!! I would like to say though that the owner did everything she could to help us. However I would not return.

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• Ruth - Verified booking

  It is a lovely little chalet.

  We were there in late January/ early February, I can imagine it would be nice to sit on the fully enclosed veranda in summer. On arrival, there was no milk or oat milk, which was on the list of 'what to expect', however we had taken some with us just in case. The mattress was very soft and feels like it needs replacing. The same with the L shaped seating. There were only 3 mugs, not a huge problem, as when our friends came round, we used one of the 3 small tea cups. We found the sweeping brush which was provided was full of hairs, apart from that the chalet was clean, and well equipped. The instructions/ welcome book were very clear and helpful. A nice touch to have a caddy full of dog treats. The central heating an air con/ fan heater worked very well to warm the rooms very quickly. There are LOTS of rabbits around the chalets, which are nice to watch, but very tempting for our dogs! The owners went above and beyond to support us with a request regarding our dogs.

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• Paul - Verified booking

  Hi, We had a really nice stay.

  We didn't spend much time in the chalet as we wanted to explore the coast. Bathroom was really nice and so was living area and bedroom. Well equipped kitchen. Please receive the further comments for improvement and not as a direct criticism as we did have a really nice weekend. The photographs are misleading of the outside. It appears there are 3 chalets on their own. We would not have stayed on the site if we had known as there was no privacy if we wanted to sit out. We received verbal homophobic abuse from the residents opposite (to the right of 138) on our arrival (not your fault...obviously, but it made us very uncomfortable) The decking and furniture outside needs cleaning (bird muck), the tap in the kitchen needs replacing as it was loose and the mattress may need replacing. We found it uncomfortable but this may be personal preference. Thank you for our stay.

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• Rebecca - Verified booking

  It was a fantastic stay and the welcome pack was amazing to help us get started meaning we could relax after a long drive.

  We loved our stay throughout. It is unfortunate that staff on the park are not so helpful. The woof park would be an amazing part of the park to allow the dogs a little freedom however this was overgrown with weeds and lots of rubbish however park deans staff did not want to know. On arrival my phone was not working please make sure you download a park map before arriving as we found reception staff again did not want to help with there response “you haven’t booked through us we can’t help” we did also struggle for tv and sky signal during our stay however this did not impact us as we use catch up and spend long periods in the evenings out exploring with the dogs. These were the only negatives and felt the owners really care about their caravan as it was immaculate

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