Holiday Apartments in Charmouth

Reviews

What our customers say about their holidays

• India - Verified booking

  There was no communication beforehand about where the parking permit would be.

  It would help to just mention that it's in the accommodation on arrival. It was a right faff parking, collecting the keys, driving to accommodation, trying to park, getting the door open – and making sure it was the right one – and getting into the property through the lobby and up the metal stairs. Your W3W on the email was wrong. Had we known about the faff getting in, going through the lobby, through the bin area and up steps to the place, we wouldn't have booked. Why not have a keysafe nearby? The stairs were deadly and my mother and child had to go down on their bottoms! It does mention quirky stairs on listing but it doesn't give the impression of just how bad they are! Would definitely not have booked if had known. Only suitable for fit adults who don't drink alcohol. There's not enough seating for four people in the living space either, the WiFi code in the book was wrong and the TV requires an engineering degree to work. We stripped the beds but completely forgot to take the rubbish out (sorry), we did take the recycling home with us though. Hopefully that was ok but when you're paying £200 a night you don't expect to be a housekeeper too. We did leave it tidy as that is normal but I object to working on holiday – stripping the beds and emptying all the bins. There are a lot of rules here and I suspect it's the impact of AirBnB (who I don't use). We were staying two nights, checking in on Sunday evening, and the accommodation info said I had to take the bins out for collection on the Monday morning. So I got up at 6am to do this as I presume you can't leave them overnight but I could not find them at all as all the bins outside were for the restaurant. There was a locked shed but otherwise I presumed that because of the dates of our stay, the cleaners would have dealt with the waste on changeover so I gave up and went back to bed. I would have phoned the office but they're only open in office hours obviously so no point. Had no contact from LBH during our stay. Oh and finally, the light in the entrance had gone and it was roasting hot. We turned the radiators off but there must be an override as it made absolutely no difference so we just had to open the windows and let all the heat out. Bonkers! Overall, great location, it was clean, but really disappointing stay and wouldn't come again.

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• Daniel - Verified booking

  Property is wonderfully located for a stay in Lyme Regis / The Jurassic Coast.

  We passed lots of lovely hours sitting at the breakfast bar/ window watching the ocean - beautiful! Clearly lots of thought and effort had gone into equipping The Lookout with amenities to ensure a successful holiday - the kitchen in particular had literally everything gadget / appliance you could ask for, and the TV set up was impressive! The welcome gift bag was a generous and thoughtful addition - thank you! In terms of feedback for improvements, the bed & mattress in the main bedroom (with ensuite) desperately needs replacing. I'm an average/athletic build chap (ie. Not overweight) but sleeping on the left side of the bed, I could literally feel the slats under my spine. The shower also needs a repair to allow it to be run colder - a hot shower isn't always welcomed after a long walk on a summer day! Finally, the listing should be more explicit re: the parking situation. Cobb Lane is a VERY steep hill about 1/4mile long, with the car park at the top, and the property at the bottom. You can only pay for 24hours at a time, so recommend using JustPark app to add more time each day rather than walking back and forth! (Also, £15 per day for parking soon mounts up. Maybe there's a deal to be struck with the owners of Undercliffe parking?)

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• Allison - Verified booking

  I'm not a person to complain but I was disappointed I'm afraid.

  The microwave had not been cleaned, there were bits of food inside. There were dirty footprints in the shower and the carpets did not appear to have been vacuumed. The small towel that was left in the bathroom was dirty, and there were no refuse bags in the apartment to put any rubbish. Worst of all, the flat had a very large number of carpet/clothes moths emerging from the carpets in every room, which caused us to have to keep all our clothes in our cases at all times, to stop cross infestation of our own homes on our return. This spoilt the relaxation aspect of our holiday, as we were constantly having to be aware of where we were putting and storing our clothes. I am now in the process of washing and sterilising all of my clothes, both worn and unworn, to stop any infestation, along with all of my bags and suitcase. Also, the sofa was very uncomfortable to sit on . We had to sit on cushions because it was so hard. The handle on the patio door in the bedroom was so close to the frame that I caught my fingers in it several times when closing it. It also appeared that the bathroom extractor fan did not remove any condensation, and it looked as though the slats were closed on it. This left the bathroom very damp and humid.

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• Paula - Verified booking

  Really disappointed with the accommodation .

  The approach to property was very unloved. Rubbish bins full and in full view. No welcome pack, we have booked with Sykes many times and always had one! The back garden was full of weeds and the cushions on garden furniture was dirty and soaking wet. These could have been stored in the poorly maintained summer house. Toilet in main bathroom was dirty. We went out and purchased bleach Lack of storage space in main bedroom- no where to put under garments, T-shirts etc The sea view is very misleading, yes there is one! The main views are a large carpark and a piece of waste land with rubbish dumped on it. The tv remote didn’t work The flush on toilet system is loose Off loading was a nightmare the neighbours were not happy about this. Their was a a very damp smell in entrance hall We paid a lot of money for this accommodation and it has been bar far the worse we have every booked with Sykes Will definitely think twice of using you again

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• Raymond - Verified booking

  This is lengthy but feel honesty is best….

  Loved the view. Clean and decor good though plain. Lovely shower room but a smell of drains! Could be made more homely. Needs sofa’s replacing very uncomfortable/old. Coffee tables would be extremely useful. No chest of drawers and/or dressing table with mirror for styling hair and applying makeup. ALSO it would be very useful to mention the hill climb down to town and back!!!! I use a walking stick therefore we needed to use the car to access the beach. With reservations we enjoyed our stay though we feel it is very important to mention the possible difficulty experienced accessing shops and beach for those less able. In addition our peace and quiet was ruined for the last full day by a chainsaw being used with the subsequent smell permeating the flat. We do not feel lounge seating is adequate for four adults. No live television! If my husband had not been physically able to shop we would have had a major problem!

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