Cheltenham Holiday Cottages

Reviews

What our customers say about their holidays

• Didier - Verified booking

  Pros: Generally quiet, well placed for local walks, supermarket and town sites.

  Heating, bathroom shower and kitchen electrical appliances worked well. The bed matresses were comfortable. The cottage had wall to wall wool carpet in the main part. The log / coal burning fire was welcome. The front garden has well placed outdoor furniture for catching the sun. Cons: The property manager had not brought the property up to a suitable standard at the time of booking. The exterior areas were over-grown with extensive moss spread causing excess blue-bottle, fire fly as well as wood lice, ear wig and spider to invade the cottage both front and back. When warm, the rear conservatory requires the rear door to be open, causing the insects to invade in large numbers. The exterior front door mat had more moss than brush. The interior front door curtain had many insects witin it's rear on arrival. Much of the cottage was not cleaned with clear evidence of dust on skirting boards, plug surfaces as well as some grimey fittings. In the main rooms, the interior walls were inadequatly covered with one sparsely applied coat of paint with numerous missed patches. The sitting room sofa covers smelt as though they have never been washed, making it diffiuclt to sit in the room in the evening, even when reconfigering cushion arrangement or lighting a fire. The toilet in the bathroom smelt of the same and no amount of dis-infectant diminshed the smell. It's mechanism fails to produce a proper flush and needs service. The cottage specifices no pets but several of it's kitchen cupboards were haphazzardly stuffed with pet detritus of baskets,toys,bowls etc in an unsanitary state of wear. A dead, preserved cat in the sitting room did not compliment the find. The cottage specifided an equiped kitchen for preparation of meals, but on arrival basic impliments were absent and needed to be requested. On departure a number of items still remain absent such as serving spoons, grater, water jug, tea pot etc. A wide range of old, dusty and half drunk bottles of alcohol of many types were found on kitchen surfaces and in cupboards. Many were past their sell by date and it wasn't clear why these were in-situe or if they were permitted or safe for use. A couple of shelves were badly mounted, notably in the bathroom and also in the rear bedroom, where one shelf was suspended by just 2 loose screws and could easily collapse and potentially hurt a guest. The rear bedroom has very limited storage for clothing and the adjacent linen cupboard is musty and not enabled as an obvious solution. The property managment stepped in with some assitance to begin with but the quantity of issues which mounted requiring attention would have siginifcanly disrupted a much needed break. Sadly, in the end, the property was vacated prior to departure date due to falling unwell during the stay. It's not clear if this was the result of the conditions which were encountered, which is worrying. The property has potential but it clearly, in our case, had been rushed onto the rental market with inadequate inspection or preparation by the property manager (Manor Cottages) from which i choose the booking because i presumed a high standard of quality. I paid the high rate of rent but got a cottage as described.

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• Michael - Verified booking

  Overall we had a fabulous stay.

  The area is so beautiful. As far as cottages go, it was well situated and well stocked. We would definitely stay again. However, I do have some negatives that I think need addressing. Firstly the garden is very scruffy and unkept, particularly the path to the house which is covered in moss and mud. This made it a chore to make sure nothing was trodden into the lounge. The whole cottage is very dated and is in need of repainting and cleaning. The kitchen work surface is tiled but the grouting needs redoing and the whole area needs black mold removing. The kettle leaks badly and some of the taps are loose. There were several things not working like the clock in the lounge and the TV remote. The second bedroom bed is very hard but I slept well. Apologies for the negatives but I think these things need addressing. Having said all of that we enjoyed our stay and felt very comfortable for our 4 nights. As I said earlier, the negatives were far outweighed by the good points. Finally you should make it clear that access to parking is very tight, I only got in with a couple of inches either side. Anybody with a larger car wouldn't be able to get in. I did appreciate the off-road parking though. Overall, a lovely few days in a lovely cottage, in a lovely place.

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• Julian - Verified booking

  The cottage was cosy, well-appointed, and spotlessly clean.

  We felt it was even nicer than it looked in the pictures. All four bedrooms were comfortable and a decent size, which made it a good option for a group of friends. The two sitting rooms, one with a TV, would make it a good option with kids as well. There were several pleasant walks along roads and paths, straight from the front door, and some donkeys and horses in the neighbouring fields to say hello to. A hamper of treats was left for us, which was a lovely touch, and the owners were responsive to our messages when we had questions. Check-in and check-out were easy. We would gladly stay here again!

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• Naif - Verified booking

  Everything was great.

  .just the front garden was in a terrible state because of the rain storm and they couldn't fix it for a week because the gardener wasn't available and the front lights