Holiday Cottages In Chipping Sodbury

Reviews

What our customers say about their holidays

• Patrick - Verified booking

  Where to start… We were due to check in from 3pm on 31/05 for 3 nights.

  At 2.30pm whilst we were on our way (3 hour drive) we were told we couldn’t enter the property until 6pm because it had not been cleaned. Quite frankly giving 30 minutes notice is a complete joke. We had our 5 month old daughter with us who needed to go to sleep ant 6pm and we also had to try and fill time because of this. Which meant more money spent. We eventually got into the property at around 7pm. Our first morning at the property was dreadful. No hot water running from the shower. We had luke warm water for 30 seconds then ice cold. I ran the shower for 40 minutes on full hot and it was ice cold. We informed the cleaner who said she would come round and check when we were out. So we were unable to shower and had to head out. The cleaner then informed me that she had been round and everything was fine… Obviously it was not fine and when we returned I went to turn the shower on again and low and behold the same problem. I informed the cleaner at 3.30pm. I heard nothing until 6.30pm, by which this time we had had enough and I called Sykes to complain and ask for a full refund as we would be leaving as soon as we could the following morning. Within minutes the cleaner is calling me! What a coincidence! I spoke again with the cleaner who said she would have to come round to check again or she would have to inform the owner I had refused to let her come in…I could see what was happening here already. Our daughter was asleep and we were reluctant to let the cleaner back in because of this. However she said she would bring a ‘plumber’. Somehow within 15 minutes the cleaner was at our door with the ‘plumber’ (definitely was not a plumber). Checked the shower and boiler and guess what…it wasn’t working! We were advised not to use the shower and that they would be calling British Gas to have the boiler checked as it was dangerous. Still no contact from the owners! I informed Sykes again that we wanted a full refund as this was not acceptable and we were unable to shower or bath our 5 month old daughter. The following morning, still no word from anyone so I again had to call Sykes who said they would contact the owner again about the refund. The owner offered 50%…50% refund after the absolute shambles that we had been through… I think it’s clear we will not be staying here again. We love Malmesbury and visit almost every year. Luckily we have stayed in other cottages in the village, with more competent and personable owners so have no need to come back here. Thankfully

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• Cheryll - Verified booking

  Lovely stay at The Cottage.

  Tracey was a great host and available if we needed her, which we took advantage of when we needed to know about the local area. Parking was easy and we nearly always had a space outside the cottage, there was only one day where we parked a couple of cars down from outside the front door. It's the first time for me, having to park on-street whilst on holiday, I was very pleased that it was so easy! Arriving after a very long journey from Norwich... We found perfect 'welcome gifts' for both us and our dog! The cottage is beautifully decorated and very clean. We had everything we needed for a comfortable, self-catering week away and we made full use of all the amenities. We cooked every day and it felt home-from-home. The beds were comfy and having a quality fan in each of our rooms were a real added bonus! My personal favourite holiday treat is a nice bath (I only have a shower at home) The bath at The Cottage was superb, very luxurious! We made use of the patio furniture on a daily basis, perfect setting for our English Breakfast's. The sunshine hits that area all day. When it got a bit too much, we made use of the tilting parasols; I've now ordered one for home, great idea! Our doggie loved the fenced in garden and we felt confident with letting him go out and explore the garden when we were inside the cottage. Tetbury market town is only a 5 minute stroll from the cottage. We had a Tetbury Tuesday day, wandering around the town and Abbey. I bought myself some lovely gifts from the Highgrove store... thank you HRH! If you love antiques, you're in for a real treat, Tetbury has some amazing antique shops! The cottage is in a location that allowed us to make visits to other surrounding areas. We had days out to Bath, Boughton-On-The-Water, Cotwolds Farm Park, Cirencester, Bilury, Castle Combe and even went over the Seven to Wye Valley; I'd recommend the Duchess Ride Viewpoint walk. Thank you Tracey, we've come home with some amazing memories and well rested.

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• Hazel - Verified booking

  A lovely comfortable property in a great location.

  Only a couple of small issues prevented us from giving this the 5 stars it should deserve: 1. There was an issue with the key box when we arrived so we couldn't get in as the box was jammed. We phoned the emergency contact and this was quickly sorted out but after a long journey this wasn't the best start. 2. The property description said it was a large private drive. It is, but it is shared with another property which I believe should be made clear. The people staying in the other property did not have a dog and would leave the front gates open which caused us a bit of stress as we wouldn't know when they were coming in and out and we had to be extra cautious before letting our dog out. Also, there was no fencing off between the properties so if someone else did have a dog you would need to be careful if you didn't want them to mix with yours. 3. There was a paddock at the back which we were hoping to run our dog around and also play some badminton in. Sadly the area is not maintained and the grass is extremely overgrown. We have a dachshund and they are prone to back issues (if you have a taller dog you'd be fine) and he had to jump to try and move forwards so we gave up before he hurt himself and obviously you couldn't use it for badminton either. 4. I don't know if it was just because of the weather or the fact it is an older property but there must have been at least 50 spiders who had made themselves at home. One of our party is an extreme arachnophobe so we shoo'd out as many as we could but it did feel like a losing battle as more kept appearing during the week. Overall, we loved the property (the facilities in the utility room were perfect for cleaning up the dog after a long wet walk) and its location and the Salutation Inn next door does amazing food

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• Jeff - Verified booking

  We had a really great week at the cottage.

  It is so well positioned. Only 10 min walk into Tetbury itself. It has everything that you need for a relaxing holiday. It is also a great base if you want to explore the Cotswolds further. Parking is outside the cottage on a busy main road but we had no trouble even with two cars with us. The weather the week we stayed was cold but the property was warm and very comfortable. The log burner was a great addition with further supplies of logs available from Tesco (2 mins walk) and the Hardware shop just down the road. The cottage was also so dog friendly with a secure garden. Indeed the pubs and cafes in Tetbury itself were happy to welcome dogs. The are loads of walks in and around Tetbury and a number of great pubs to visit. The Priory (Gastro pub) just 5 mins walk from the cottage has a fantastic menu and great staff. The Royal Oak 10 mins walk away does a great Sunday lunch. Also recommended the Cat and Custard Pot if you fancy a longer yomp or a short drive. It is advisable to book a table even in Winter in all the pubs/hotels. The Goods Yard Event Centre is also worth a visit even if you just want a coffee and a cake. A great walk is to be had up the old railway line. There is a pub at the end of the walk but worth checking first if it’s open if you intend to call in. Would thoroughly recommend the cottage and Tetbury. The owners of the cottage were also so accommodating and friendly. Thank you for the Prosecco! We hope we can stay again in the future.

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• Glynis - Verified booking

  The property is beautiful and we really enjoyed our family christmas stay, but the downstairs of the house was cold, for the size of the rooms the underfloor heating is not enough to warm the rooms especially the main lounge during the winter.

  We couldn’t even tell it was on. We hardly sat in there as it was always cold. It’s such a shame the wood burner is not in use as i feel that would have warmed up the areas lovely. Unfortunately for us it was very windy during our stay and some of the windows were very droughty which also didn’t help in some of the rooms. There was also no tv in the main lounge and felt it was a waste of such a lovely area. It didn’t feel at all cosy. The property is advertised as having two televisions but there is only one in the games room. Not sure why the room is advertised as a games room, it is a second lounge with the tv in it. Unfortunately, the tv is not tuned into terrestrial tv but luckily my son-in - law had netflix. This is also a lovely room and found it to be the warmest room downstairs. Upstairs is lovely, and with the radiators it was nice and warm, but the far bedroom windows were also very droughty. The main bedroom ensuite smelt very musty when we arrived, but it did get better with use. This might need addressing. All in all the place is beautiful and in a lovely location and we loved it. The reason for the 4 stars is that during winter we felt the downstairs needs more heating for the size of the rooms, curtains at some windows for the droughts and maybe a radio or a cd player as the only entertainment is in the far lounge.

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