Cornwall Holiday Cottages

Reviews

What our customers say about their holidays

• Adrian - Verified booking

  On arrival we were greeted by Sheila, who couldn't wait to show us comprehensively around Wagtail Cottage.

  It has everything you could need and crucially, there is a freezer - perfect for ice packs to take delightful local produce on a lengthy journey hone in what is laughingly called the British Summer. Many holiday cottages don't even have an ice box which is just unnecessarily too basic. Wagtail Cottage is rural, no road traffic sounds and only nature all around. Feeding the birds is a must and bird seed is kindly supplied - top marks - and the little feathered friends hang around in the bushes, pretty much waiting for you to put more out! A small, covered outside space allows relaxing and winding down after a day of sightseeing. Ah, yes, on to the beds, often a cause for disappointment. Not here. I can confidently say the bed was the best I've had in a Sykes Cottage and we've used Sykes for many years. Sheila almost apologised for it being higher than normal off the floor. I would have happily used a stepladder to sleep on this one! The beds and comprehensive fittings are standard across all their cottages on the complex, mind you, you can't hear anyone else. The owners were on hand most of our week and even sought us out her and there, Sheila especially eager to know if we were comfortable and all was good and was quite lovely to talk with. That level of friendly customer service is often absent elsewhere - other holiday cottage owners should seriously take note. Granted, there are good 'uns out there and I've dealt with a fair few. But you feel the absence of others after accidentally stumbling upon them on arrival, then never seeing them again. If basic things are broken or missing and need replenishing, phoning up is fine, but can feel anonymous, rather like complaining in your normal life. For the money holiday cottages cost (which is currently increasing quickly), patrons deserve better. I could go on longer, so I say if this is available, just book it - you won't be disappointed.

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• Mrs Legg - Verified booking

  Merlin Cottage is beautiful and so well located for easy access to many landmarks in Cornwall. There are amazing walks immediately as you step out of the front door and having the river so close by is a real bonus. The cottage is set in a tiny hamlett with friendly neighbour's. Be prepared to drive down some very narrow lanes with no passing places to get there! The nearby town of Lostwithiel is quaint but well serviced with a coop, restaurants and takeaways. We can highly recommend the Moonlight Tandoori. Lostwithiel can be walked to in around 30 minutes through the countryside and along the picturesque river. Lovely beaches are about 15 min by car. We loved the nearby town of Fowey and the Eden project is on the doorstop. Top tip, Eden offer a very generous discount if, like us, you're on universal credit. The cottage it self is full of charm, well equipped and clean. The owners left us tea, biscuits, fresh milk and toiletries which was a nice touch. Ceilings are low, you can't stand straight if you're over 6ft like my son. This is to be expected of a 500 year old cottage and part of its charm. We enjoyed cosying up in the evenings around the fire. Remember to bring matches to get the fire started because these weren't provided. Merlin has some fantastic outside space to sit and eat or have a coffee. We made full use of this whilst we were there. Aside from benches and and an outside table, deck chairs and loungers were also provided. Overall, Merlin Cottage is the perfect base for a Cornish holiday. Just watch your head on the beams!

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• Ruth - Verified booking

  We love Padstow and the Camel Estuary and return to the area year after year.

  However, this October we were badly let down this year by Sykes Cottages and by the Owner of Mount Pleasant. We cannot recommend tMount Pleasant or Sykes Cottages. The standard of maintenance at Mount Pleasant is low. We arrived to find the cottage had no hot water. The area of damp in the boiler cupboard was evidence of a leak that has been going on a while. The first 3 days of our holiday were spent on the phone, liaising with the owner, with Customer Relations at Sykes and with the Plummer. We were able to have a wash on the Sunday by walking to the other side of the village to use the shower in a hotel. On the third day it was decided that the property needed a new boiler and the heating needed to be turned off too. Sykes informed us that they were unable to fulfill the booking and that we would have to vacate the property. The fourth day of our holiday was spent packing up, reloading the car, cleaning and tidying up the cottage and travelling elsewhere. We were moved to a rather gloomy, damp house in another part of Cornwall, where we had not chosen to spend our holiday (we had booked to be Padstow to celebrate our son's 18th). Needless to say we are pursuing compensation for our aborted holiday. However neither the owner nor Sykes are willing to take responsibility. We are currently still battling with unanswered emails, endless prevarication and passing the buck. We need Sykes management to step in and resolve this issue immediately.

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• Rodrick - Verified booking

  Our holiday in Cornwall to celebrate our 45th Wedding Anniversary was absolutely wonderful but it was made extra special because of where we stayed.

  Wagtail Cottage was totally delightful in every way. A beautiful spotlessly clean and very well equipped cottage with everything you could possibly need. The cottage is set in a truly peaceful and tranquil setting which is exactly what we needed. The views were amazing. The locality was perfect for being able to visit all the places we had on our list and we covered many! At the end of our busy and fun day we would return to this gem where we stayed and it felt like our home. This is just what you need when you go on holiday. Our family visited from Redruth and there were toys and puzzles etc. The lovely garden to sit in and the fields across the way to go and look at the horses. So thank you to lovely Sheila and Peter for your warm welcome and information on things to do and places to go. For being on hand if we had any questions. For the bottle of wine and card not to mention the delicious jar of grape jam from your very own vines! We really hope to return to Cornwall one day and revist Wagtail Cottage. I can hear it calling our names! With best wishes from Michele and Rod Jones from Whitstable Kent.

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• Gary - Verified booking

  Very disappointed in this property.

  Whilst it is a very good size, in an ideal location and well equipped, it was sadly lacking in comfort and cleanliness. The listing claimed that no pets were allowed however not long after arriving our allergies reacted to such an extent that it was very clear to us that pets had been present recently, especially dogs. It is also hard to believe that the couches could be made so grubby by people alone. An there are of course the tiny pet chairs!!! like i said disappointed. Whilst the upstairs was clean and tidy the furniture needs updating and replacing as do the carpets. The kitchen was grubby with the oven grimy with grease inside and out. Some of the cutlery and crockery were dirty/unwashed with food dried on them pots, to the extent that we didnt want to prepare and eat food in the house. It could have been clearer about the lack of parking - it was clear from the listing that the house did not have vehicle access but it claimed there was a car park close by. this was deceitful. High inaccurate and expensive.

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