Dog Friendly Apartments in Harrogate

Reviews

What our customers say about their holidays

• Hazel - Verified booking

  Whilst The Garden Flat is well situated in terms of its location, (which was the main reason we chose it), we found it lacking in a few ways.

  Firstly, we (my sister and I) found it difficult to access entry, and were later advised by the owner that there was a 'knack' to inserting the key in the keyhole and turning it to unlock the door - not ideal. The owner came round because she had forgotten to leave the back door key in the property, so after explaining our difficulty in accessing entry, she explained the process of inserting the key then having to lift it up before turning. Even knowing this, we still experienced difficulty throughout the week. The owner said she would arrange for a locksmith to change the lock whilst we were there, but we did not want the inconvenience of that, so left it. However, she did say she would arrange for that to be done after we had left. Secondly, that standard of cleanliness was not great. There were clumps of dust that could be seen along the edges of the carpet and under the radiators. We had taken anti-bacterial wipes with us, so wiped many of the surfaces when we first arrived. There were edges that had clearly not been wiped for quite some time, because we removed layers of dust! The water in the shower was not running away very well, so I took courage in both hands and cleaned the plughole, removing a large clump of hair and gunk! I am afraid that I could not summon up the courage to clean the inside of the kitchen bin, but the dirt/grime that was sitting on it was a breeding ground for germs and if I used this bin, I quickly shut the lid and washed my hands. I do not think I am particularly fussy, but I certainly expect things to be clean and tidy. Since your instructions to occupants mentioned the importance of handwashing and hygiene (which I fully understand, endorse and practice!), I would have thought properties would have received the same level of attention to hygiene. Thirdly, there were instructions left about closing the curtains in the main bedroom. These were very heavy curtains, and the instruction was to lift the curtain when closing them. A note was included that the owners had already had to replace the curtain track twice. Personally, I would have thought that was an indication that the curtains should be replaced with ones that were easier to close. However, my sister, who used that bedroom for the week, decided against closing the curtains, because the process was so ‘involved’, therefore she just closed the roller blinds, but the roller blind on the middle (largest) window did not reach the windowsill! So, a row of cushions had to be placed along the sill in order to block the light out! Not ideal! I left a note to the owners of the property explaining out findings and disappointment. It was a shame, because with a little more attention to detail The Garden Flat has the potential to be a cosy and inviting rental. I wonder if my note ever reached the owners' hands, because I am aware that the cleaners of the property were waiting for us to leave (which we did at 09:30 on the day of departure); it was surprising to find the cleaners hanging around, because we did not have to leave until an hour later! However, since the cleaners did not come off very favourably in my note, I am guessing the owners did not receive it. I would be grateful if you could enquire after the fact. I fully appreciate that it is the owners' responsibility to attend to the cleaning, not Sykes, but it also reflects on your business. In fact, this was the second cottage we had rented through you in the space of nine months, and the other property needed a deep clean, too; it was The Thatched Cottage in Chipping Camden (we stayed there last October). I would appreciate your comments with regard to these matters. I am happy for you to publish this feedback, but I suspect you will not want to.

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• Rachel - Verified booking

  This was our second stay at this lovely and luxuriously appointed apartment and we were pleased to see that our review from our previous visit (May 2023) had been acted on - kettle and pillow issues now resolved.

  There remain however several irritations in this luxury and not inexpensive apartment. There were 5 guests staying in an apartment accommodating 6 people. Only 4 towels, 4 bowls and no bedding provided for the sofa bed (this happened last time so we were prepared with our own bedding). Not equipping the apartment with basic crockery, utensils and linen for the maximum number of guests it accommodates is however inexcusable. We have been in the holiday letting business ourselves for over 20 years and always over supply on cutlery, crockery and glasses to accommodate the inevitable breakages. We also missed the following kitchen basics - bread board, bread knife, grater & chopping board. The Internet was non existent - we couldn't get the TV or anything to work without hot spotting to our phones. I see this has been raised in other reviews but remains an issue and difficulty for anyone needing to work whilst away. We also had the same experience as other guests in relation to parking. On arrival we parked our two cars in tandem in space 6 to unload. We did not use the other apartment vacant spaces, we were not blocking anything but within half an hour we had a nasty and passive aggressive sticker on our windscreen. Not the owners fault but I think the listing could be more explicit about the parking challenges on site, near the apartment and in the town generally. Had we not tandem parked temporarily unloading with a child and elderly parent would have been impossible. A suggestion perhaps would be to provide a disc for town parking for the use of guests - we have had this in the past in other properties we have rented and it certainly alleviated the parking stress on arrival.

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• Emily - Verified booking

  The property was beautiful and in a lovely place, it had everything we needed and was presented really well.

  We only had 2 issues, the first being parking. On the listing it states there's one space for the property and the rest are first come first serve - they aren't. We had angry notes left on our cars from residents stating we needed to move them. So we took the visitors spot and also parked across the road (just something to keep in mind if you have 3 cars) Also we booked our stay for 6 people and only enough towels for 4 were left out, the help feature on the app didn't work (not the owners fault) and the contact numbers sheet had been put in a cupboard, so we only found it on the last day. It just meant we had to go and buy towels which isn't ideal when it says they're included. We saw some comments about pillows being uncomfortable but this wasn't the case, everything seemed brand new and the main beds were lovely and very comfortable but the pull out bed was very hard so keep that in mind if you're using that. The internet and WiFi is also fine, no issues on our part. All in all a lovely stay.

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• Lisa - Verified booking

  We booked two stays at the Garden Flat in the past couple of months when business brought us to Harrogate, and after the first stay, we were looking forward to returning.

  Having just completed our second stay, we can say that this is a lovely, clean, comfortable flat. The owners are exceptionally thoughtful - they're quick to respond to questions, and there are so many touches - milk in the fridge, biscuits - that go the extra mile to make guests comfortable. We wanted a kitchen where we could prepare meals and this one worked well - modern, clean, and very well equipped. Beds were very comfortable. As the mercury dropped, we found the flat to be cozy and warm, and appreciated the electric fire. Very nice outside seating area that would be a real plus during a warm weather stay. Lastly, the flat is in a highly convenient location - easy walk into town center, plus two bus lines on the next block. Steps away from the flat are a great mix of takeaways, cafes, independent shops, and a Sainsbury's Local. All in all, comfortable, relaxing stays that provided easy access to all Harrogate has to offer.

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• Jacqueline - Verified booking

  Sweet and beautiful little cottage.

  Met by Georgina, the lovely owner and given a very warm welcome. Georgina showed us around the cottage and explained how to use the appliances etc. The surprise was the accommodation is incorporated into and above a sweet little vintage shop which remains closed whilst guests are staying and so we were allowed to use the large table and dining chairs in the shop, this is also where the kitchenette is situated. The cottage is really clean, beautifully and tastefully decorated, warm and secure. The one and only downside is there are only two wooden dining chairs upstairs with which to relax on other than stretching out on the bed (which is very comfortable). Georgina left us a Welcome pack along with a large bowl of fruit and a cake. She also gave us a very generous gift. I highly recommend this cosy, delightful little cottage and the friendliness and generosity of the owner, Georgina.

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