Dog Friendly Apartments in Surrey

Reviews

What our customers say about their holidays

• Yash - Verified booking

  We were very happy staying at this beautiful location. They had a very spacious listing and it was apt as mentioned. However, the issue with this property were: 1. This property had remains of the previous guests which were not cleaned enough. 2. Given that our stay was for 11 days, hosts were not ready to provide the mentioned amenity for rest of the trip. It was there only for one day. The response from the host was "If I had it booked multiple times for the same duration, you would have got it." This was quite absurd. 3. There were sheets for the bed which were not clean enough and a small blanket had a hole in it. It smelt too. 4. In Kitchen the small almirahs were not clean. 5. Lastly, the tap in kitchen was dripping all the time. The tap's ball was coming out in hands and needed some repair. My issues with the properties were largely due to the cleanliness of the property. Given that there is an upfront, one time payment, for cleanliness, I expected it to be cleaner.

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• Meghan - Verified booking

  My husband and I stayed here for 2 weeks when we first moved to the UK while we looked for a place to live. This flat is well-located and very walkable. When we needed to extend our stay by a few days when our move-in date to our new apartment didn’t line up with our check-out, the property management company that hosts this place was very accommodating and responsive. A few areas of improvement - * The furniture is uncomfortable, especially the bed & the sofa. * There is a washing machine, but no laundry detergent so you’ll have to buy your own. * For our 2 week stay, we were provided with 2 toilet rolls so again, we had to buy more on our own. * The knob for cold water in the kitchen was wobbly. We said it was fine for our stay, but just in case it isn’t fixed in the future. Overall, it was a good home base to start our journey in the UK. It was by far the most affordable long-term AirBnb we looked at, but you do get what you pay for in terms of amenities.

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• Jared - Verified booking

  Thamesview has a well-appointed kitchen and bathroom, with a comfortable, modern studio bedroom/lounge. Our hosts communicated clearly and often during our stay with helpful hints about the area. Staines Rail Station is 10 minutes walk away with links to central London or Windsor. The property is located by a railway line and main road. However, night traffic is minimal, so we were largely undisturbed by noise. Thamesview faces west so warmed very quickly in the day, but heating controls were also clear, although unneeded. Broadband was clearly signposted, as was the Smart TV. The kitchen/bathroom equipment, e.g., crockery was tidy and clean. It ticked all our boxes, so we will certainly consider it again.

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• Zuleika - Verified booking

  property was well situated and had all amenities inside. We did not appreciate the resident upstairs walking around and hoovering from 5.30am on a Saturday morning. The bed was a fold out with no head rest and there was no toilet roll. We were only informed that we would have to wash towels if we used them after we made the booking. The deposit situation was very frustrating too. Booking.com need to know that a deposit is required and the customer needs to be informed of this before they make the booking.

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• Michelle - Verified booking

  This is a well equipped apartment which was within easy walking distance to the train station and local shops and restaurants. We only used it for sleeping in but the kitchen had everything required for cooking. The pull down bed was comfortable and laundry was clean and fresh smelling. The smart tv was a bonus. Host response was quick when we had an issue with cleanliness on arrival and arranged for the cleaner to return.

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