Dog Friendly Cottages in Tenby

Reviews

What our customers say about their holidays

• Tracy - Verified booking

  I booked this cottage having stayed in another cottage on the complex before.

  After booking and paying in full two weeks before our trip, I read the reviews to discover that the third bedroom has a toddler bunk bed. This was described in the small print, but I missed it. I contacted Sykes straight away to try to change the cottage. After several days of trying to get a response they told me via WhatsApp that I wouldn't be able to change the accommodation or get a refund. They were not interested. I then contacted the owner/caretaker number to discuss how they would be able to accommodate us. We had five adults in our group, and the property only has four suitable beds. Nobody bothered to contact me. We were stuck. My 18yr old had to sleep squashed into the toddler bunk, which dominated the very small room. She felt like she was sleeping in a cupboard. Upon arrival, there wasn't any welcome pack. There were dead ants all over the conservatory floor and on the dinning table. There was lots of long strands of head hair in the double bed (which was also the most uncomfortable bed we have ever slept in) There were crumbs on the kitchen work surface. The extractor fan in the bathroom didn't work. The tv was described as a smart tv, we couldn't get any clear reception. I am very disappointed with Sykes who you can't get hold of, it seems that as soon as they have your money they don't care. The people they use to clean the cottage don't know what cleaning is. The only positive is that the pool and grounds were well kept and a bonus. I will not be returning or be using Sykes or any of there partners again.

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• Shelley - Verified booking

  The details published on the sykes website are misleading.

  We were not advised that the pool had to be booked in advance in 1 hour time slots. The gym and sauna were unavailable, having looked in the gym it contained two exercise machines and a few light free weights. The property had beds to sleep 6 people however, the bunk beds in the third room are tiny, I would almost say toddler size (this was not as pictured) and to stay it was a squeeze is an understatement, the bed literally fills the room and we could just squeeze around the door. This would be ok for a young family but not teenagers. Sykes and the owner did try to resolve the issue but the suggestion that boy and girl teenagers should share a room was not acceptable to us. A sofa bed which is not advertised was the solution but not what we would have chosen if we had of known in advance as this took up the whole of the living space. The sofas are not as pictured and were also very small. The property was not comfortable for us as a family of two adults two teenagers, a child and a dog. The property was very clean and tidy and the site and facilities were exceptionally clean. It is perfectly positioned to explore the beautiful coastline. We left the property early as we all needed some sleep given the cramped conditions. It was a shame and disappointing as the area and site were lovely. More clarity is required in your advert.

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• Confirmed Guest - Verified booking

  Just back from from a fantastic long weekend in Tenby. Chart House was absolutely superb; the decor is gorgeous (I kept noticing new details in different rooms!), the kitchen is brilliantly equipped and in terms of location it couldn't be better. The beach is just at the end of St Mary's Street and many of the rooms have sea views. It was November but the house was super cosy, and it was lovely to put the fire on in the evenings, close the blinds and just relax (v comfy sofas too). I hadn't been to Tenby before and really loved it - loads of independent shops and nice little bars/cafes/restaurants. The weather wasn't amazing so we didn't do much walking, but honestly we were very happy and cosy in the house and occasionally popping out for a beach stroll when the sun came out. Narberth is also a really lovely town (15 mins drive?) and we had a fabulous afternoon tea at Penally Abbey . Five stars from us, and we can't wait to return!

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• Harkin Family - Verified booking

  We have loved our stay at Chart House. It is in a great location, a short stroll to the magnificent beaches and the many amenities in this charming coastal town. Every aspect of the house has been beautifully curated with great care and maintained to the highest standard. We very much appreciated the many luxurious touches, the attention to detail and the fully equipped kitchen. Thank you so much for the welcome hamper and for your thoughtful follow-ups to ensure we were fully settled in. Access to long term parking arrangement made journeys very easy and our dog Otto loved curling up in his ‘corner’ of the kitchen/dining room after long walks. We leave with fond memories of a beautiful house in a lovely setting and hope to return some day. With our thanks and very best wishes.

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• Harkin Family - Verified booking

  We have loved our stay at Chart House. It is in a great location, a short stroll to the magnificent beaches and the many amenities in this charming coastal town. Every aspect of the house has been beautifully curated with great care and maintained to the highest standard. We very much appreciated the many luxurious touches, the attention to detail and the fully equipped kitchen. Thank you so much for the welcome hamper and for your thoughtful follow-ups to ensure we were fully settled in. Access to long term parking arrangement made journeys very easy and our dog Otto loved curling up in his ‘corner’ of the kitchen/dining room after long walks. We leave with fond memories of a beautiful house in a lovely setting and hope to return some day. With our thanks and very best wishes.

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