Dog Friendly Villas In Betws Y Coed

Reviews

What our customers say about their holidays

• Jane - Verified booking

  Sadly not the idyllic memory making stay with our parents we’d hoped for.

  Disappointingly, woken early by building machinery noise opposite going back & forth. Issue with flies in the cottage which made it very uncomfortable then finally unliveable. The fly issue got progressively worse it was really anxiety provoking & felt so unclean, no one was sleeping so we had to leave a day early, it ruined what should have been a relaxing lovely holiday for us all. The Owner was contacted & responded to reports, by sending the housekeepers to review the problem. They agreed it was awful and it ended up being a fly infestation in the space around the window frame. Unfortunately due to the age of the cottage all of the window frames have gaps so it was a ticking time bomb & we were the unlucky ones. The owners were kind enough to understand the distress it had caused & offered a 50% refund or a return stay booked directly with themselves. We had to decline a re-stay as the trauma of that stay still remains anxiety provoking nearly a month after our stay. However, during what was a very stressful time, following our stay (which was highlighted to the owners due to health issues) they decided to disengage communication & renege on their offer without clear communication to us. When approached about this I was informed ‘ I was right it was less than a third of our cost due to the additional booking fees & insurance’ this wasn’t the full truth and was never mentioned. Also that ‘the Sykes representative thought it was a more than generous offer in the circumstances as it wasn’t a problem of their making and they acted quickly’. They had no choice but to act quickly due to the severity of the problem which no doubt jeopardised existing bookings. It is also poor customer service that despite knowing these issues no representative from Sykes bothered to contact us to ask if we were ok in light of the situation. I was truly taken aback it’s taken me over a week to even attempt to respond but I feel that it’s anything but fair. It also wasn’t our fault we had a truly terrible stay, we tried our hardest to stay & make the best of it until it was impossible. We couldn’t leave any windows or doors open from the time we arrived as we initially thought the flies were entering that way. We subsequently, incurred increased costs due to the food wastage from preparing/trying eat meals in the property that flies had contact with ending up being thrown away/wasted. This meant although we were tired from forced early morning wake ups we then had to go out if we wanted to eat & not bring it back because of the circumstances. Both the emotional & physical upset plus exhaustion of our stay affected all the family negatively. In providing an honest review of this property other issues we feel need bringing to the attention of anyone wishing to book are the steps leading up to the garden. They are dangerous even for anyone without any mobility issues especially lone children, as plants have been left growing over part of the top steps so you have to side step to get to the top which is awkward & a hazard especially in wet weather. The kitchen table needs attention/ revarnishing/ table cloth it’s stays really sticky even when cleaned we didn’t know this & put magazines down that got stuck & ripped. It’s was brought to the attention of the housekeepers but they’re already aware. Evening times the smell of smoke is very strong on the stairs & in the hallway, it obviously comes from outside despite no windows or doors being open. This is obviously beyond the owners control, but it wasn’t comfortable for 2 members of the family who have bronchial related health issues. Needless to say we wouldn’t return or recommend this property.

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• Lisa - Verified booking

  Lovely property in a beautiful location!

  Would have no problem in returning in fact I didn’t want to leave! Few disappointing issues but they didn’t impact on our stay to much.. so works for the future perhaps… The handrail needs replacing/repairing as not secure and crack in rail. The steps in themselves are okay, but I would suggest cutting back the vegetation and removing the creeper plant at the top before it becomes a carpeted slippery step. The property is marketed as no smoking - but someone had clearly been smoking at the property. The bin absolutely reeked of cigarettes and you could smell it through the property! TVs in bedroom we couldn’t get either to work as one tv appeared to have a missing remote to turn it on/off, the tv needed updating and then the sky didn’t appear to work either as something wasn’t connecting (both bedroom tvs). (These may we’ll be rectifiable for those with the know how, but I didn’t want to have to have to call and bother people / I just expected them to work - perhaps it would be beneficial to provide an idiots simple instructions for tv and sky .. not everyone knows how it works!).

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• Christopher - Verified booking

  A fantastic family cottage, we had three generations staying and the cottage was loved by all.

  The house is so well equipped, it is closer to going into someone's home than a holiday let. The log fire creates a lovely cosy environment in the main lounge, and having the second lounge for the kids to play in was brilliant. The bedrooms are all of a great size with plenty of storage and the beds are very comfy! For a cottage with such history the house is warm and quickly warms up once activated. The showers in both rooms were great with hot water and good pressure! The kitchen was amazing! A range cooker was great and easy to use but what we liked the most was how well equipped it was, with big pans and plenty of cutlery to feed the whole family! The outdoor area is a lovely place to spend time in, and the views from the back are gorgeous. The location is five minutes out from Betwys-coed and we were able to go anywhere from Conwy to Portmadog in less than an hour from the cottage, through some of the best country side the UK has to offer! Cannot fault this property at all, and host gave us loads of great advice prior to our holiday starting. Perfect holiday!

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• Michael - Verified booking

  In 20 years of renting holiday cottages across the UK, this property is head and shoulders the dirtiest I've stayed in.

  The place was absolutely filthy, with large cobwebs in all of the rooms, which clearly shows the place had not been properly cleaned in weeks. I spent an hour and half with the hand held Dyson cleaning the cobwebs away from each room - not the best start to a birthday. The carpet on the upper level is well past its best and needs to be replaced asap. The bedside lights in the room with the bed made up did not work at all, so we moved into the other bedroom. This, like the first, stank of damp. There is a large damp patch in the bathroom ceiling. The whole property needs to be re-decorated from top to bottom and carpets replaced. The strange this is, there is a huge TV in the lounge, the washing machine, tumble drier, kettle and toaster are all Bosch - so not cheap - so its a mystery why money is being spent on the upkeep of the place. The kitchen looked relatively new, but I can't comment further, as we never used it due to the smell of damp. Sykes should inspect their properties and award a rating thereafter. I doubt the Dene would be 1 star.

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• Simone - Verified booking

  We thought the garden was absolutely beautiful and the photo should be updated to show how stunning it is in May with all the rhododendrons on display.

  The kitchen had clearly been recently redone and was very nice, however bigger mugs and a frying pan would have been helpful. The utility room window doesn't open so it tended to get a bit damp with wet clothes hanging in there. We thought the lounge was lovely with amazing views. It had also been repainted I think. The dinning table and chairs were also updated from those shown on the website. The bathroom is looking a bit old and tired and seemed to smell despite us frequently opening the window and leaving the fan on. I recommend you update it as it is massive and could be amazing! The bedrooms and beds were both good sizes and very comfortable. We could have done with more towels as you only left us 2 sets which isn't enough for a family of 4. The towels were also very small for us. The property was very spacious in a tranquil setting with great access to the town and lots of walks nearby. The kids very much enjoyed the massive TV in the lounge with the Disney package.

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