Dog Friendly Villas In Dumfries And Galloway

Reviews

What our customers say about their holidays

• Confirmed Guest - Verified booking

  the whole cottage needs a thorough clean and furnishings very old and worn .When we arrived Mr Sinclair was just coming out of the cottage saying the TV wasn't working and he would be back. He did return a few minutes later and sat in the room trying to fix the TV. What a start to our holiday trying to unpack with a stranger sat there. The bathroom door wouldn't open properly, old rusty bin, light over mirror not working, heater in bathroom full of dust, old rusty tin of air fresher, shower screen on bath had black mould along the bottom. The kitchen had dirty cutlery trays and all utensils in them were very old. cupboard handle broken, dead beetle between the melamine plates, spider and web in a cup. No icebox in fridge so Mr Sinclair said to use the freezer where the dogs were kept in a separate outhouse which was disgracefully dirty. We were told not to shut the curtain in the hallway as the rail was broken. This meant when we left the bedroom to use the bathroom, we were on view up the lane. The single beds were very hard with child size quilts. furniture old, random old xmas decorations etc in draws which needed cleaning out. The carpets and flooring all needs changing as it is so old. there were dozens of flies every day due to the cottage facing the horse stables. We bought fly killer and were constantly spraying them. My partner honestly thought I was going to say " take me home" but because he had booked it for my Birthday I tried to make the best of it. We left 2 leg rest from our reclining sunchairs in the cottage shed by mistake, and after a call to them the day after our return, the daughter said she would get Mrs Sinclair to ring me. I have a friend in Ayr and though I could collect them when visiting my friend later in the year but I haven't had a call back and that was a week ago. I would have contacted you before now regarding how upsetting and disappointing our holiday accommodation was but I am just recovering from Covid and haven't been up to writing. On a positive note, we loved the areas of Rockcliffe and Kippford and would like to see other areas of Scotland. Baring in mind our bad experience at Tumbling Banks would the company give us some form of compensation for not only how upset we were but also for such poor accommodation as we would use Discover Scotland again but would suggest you think twice about using this accommodation to future clients in its present state. Kind regards, Susan Harwood

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• Confirmed Guest - Verified booking

  There were many positives about staying in Bruce apartment. It was clean and comfortable (especially the bed). The welcome pack containing home made bread, eggs, scones, homemade jam and other goodies was great. The facilities were good although a few more dishes in the kitchen would be useful, eg teapot, cafetiere and a larger number of items of cutlery/crockery so that it wasn't necessary to put on a half filled dishwasher after every meal so that there was enough cutlery/crockery for next meal. There had been storms which blew down trees the weekend before we arrived causing damage and there was no internet. As I had planned to work from "home" one of the days the estate manager kindly provided access to another property with internet access, which was much appreciated. However, not having internet access generally was a limitation, particularly for the younger members of the group. The other issue that became obvious over time was that a number of the radiators were not heating up so the apartment wasn't cosy, and as our stay fell over Christmas period there were limited options for resolving this. We did like the apartment and would still consider a propert at Penninghame but our stay would have been more comfortable had the heating been working adequately and internet had been working.

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• Confirmed Guest - Verified booking

  Kendoon Cabin was lovely, it was so remote and there is no light pollution, you could see the stars. The hot tub takes a bit of work, it wasn't filled for us which has we known that we would have got there earlier to do this as it takes a while. A couple of housekeeping things, there was dog mess round the side of the cabin near to the tap for the hot tub. Luckily we didn't step in it but not very pleasant, the chairs and blankets were also covered in dog hair which was a bit annoying. I understand you allow pets but I would expect there to be no trace of them for the next guests. We were also left a sponge and dish cloth, the sponge was well used. Given how much money we spent to stay there I would expect a new sponge and most of the dishes/cutlery were dirty, again it is the responsibility of the user to do the dishes but I would have expected housekeeping to double check the details. These small things just knocked the shine off the place a little. We still had a wonderful time but was left a little disappointed by the standard of housekeeping not being met.

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• Confirmed Guest - Verified booking

  A last minute holiday and we did enjoy our stay. However, this is the only rental cottage ( we have stayed in many ) where there was no tea, coffee and sugar. Not all places have milk but most do, and usually a welcome pack. Luckily we had brought our own and also food for our meals for the first few nights. Alistair had told us that the main supermarkets were in Dumfries - I had already researched this, so planned in advance. The cottage is quaint within a converted stable block being so old and it was very unusual not to have a stand up shower but we knew this on reading the description. The flies were a total nuisance when preparing food and there were lots of dead flies on the window ledges. Perhaps some sort of 'fly catcher' could have been installed. There was no bathroom cleaner - only one anti-bacterial cleaner in the kitchen, which I took upstairs to use. Also, it would be better if the refuse bins were not opposite the kitchen window. Talking to Wayne was a pleasure, hearing the progress made so far and future plans.

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• Allister Smith - Verified booking

  Very pleasant cottage in a lovely village, fantastic views of Solway Firth and a few meters from the village pub. The accommodation is very comfortable and the hosts are welcoming and helpful and we are certainly intending to return in the near future. The location offers excellent shoreline walking and is close to a number of towns for exploring museums, local interest and eateries. There are several nature reserves close by which are interesting for their variety of landscapes, wildlife and scenery and some provide refreshment facilities which are very welcome on a chill day. The location is not too busy regarding traffic and one frequently encounters the brown roadside signs indicating places of interest which are always worth investigating. We loved the variety of agricultural landscapes, hill views, coastlines and woodlands and are very pleased to have stayed at Little Egret.

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