Dog Friendly Villas In Glasgow

Reviews

What our customers say about their holidays

• A - Verified booking

  We have enjoyed many holidays in The Coach House,and many other NTS properties.

  This is the first time, we have booked with Sykes holidays. We were very excited….new kitchen,furniture etc………but,there it ended! Walked in and house was cold, checked the boiler it said room thermostat or boiler was off, tried turning the timer all on then all off, no change, could not find a room thermostat, or instructions for the timer, eventually found tiny switch in certre of timer that was the boiler control! Kitchen, toaster full of crumbs, bins dirty, with bags that didn’t fit, dirty dustpan, crumbs in the cutlery drawer, cooker hood, covered with grease, and dirty oven tray in the oven that made the oven smell, rusty microwave. I would love to be able to attach photo's. Sitting room, dodgy lamp shade, kept falling off, because of incorrect/ lack of fittings fittings. Sofa and chairs, cushions have never been removed, dust and crumbs under all. Main bedroom, squeaky bed, it’s become a joke! Twin room, new mattress on top of old, no mattress cover. Later found it on the floor in the cupboard. Single room, old mattress under the bed. Cupboard with vacuum cleaner etc, a shambles. The duvet covers didn’t fit the duvets, neither did the sheets fit the beds. One towel per person for a week, and only two hand towels for 5 people including WC, bathroom and Kitchen! Pity the stand for airing/ drying towel's in the bathroom had been removed. Guests are asked not to arrive before 17:00 and leave before 10:00, your cleaners turned up at 9:20 for access, they did ask if we needed help to carry the bags down, we said no and they waited in their vehicle until we left. We also had emails from Sykes Cottages asking to leave the Coach House as we found it, but after taking the trouble to clean the property to a reasonable standard we did not feel we should put all the filth back All in all,disappointing.

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• Kevin - Verified booking

  A nice property in a quiet location and great for exploring Glasgow and surroundings.

  Sadly the cleanliness was poor, little evidence of cleaning on arrival let alone a COVID clean/preparation for guests (I note that bed sheets and towels were fine!), all surfaces were dirty and fridge/microwave/oven all poor. Resolved with a pack of Dettol wipes, though the cleaners were called back to the property during our stay to clean. TV lacking terrestrial channels and Virgin media box not working (was provided with a Roku box after a couple of days to get basic channels). No COVID cleaning/sanitiser and check in info as advised in Sykes emails running up to our arrival. Regarding the property… Sadly there is no private lawn with patio furniture as described, though we were offered access to the NTS Holmwood House walled garden/patio with picnic tables including whilst the house was closed. Parking at rear is on the NTS house car park (we were told we could park at the front of house as the house was closed during the week). Feels like with a ‘between guest’ inspection of the property would resolve many of the basic issues. Also, the description on the web site would benefit from a review for accuracy including the above points, plus the description… upstairs (where you enter the property from the external staircase) is the master bedroom (with very creaky bed as as commented on by previous reviewer!), family bathroom, kitchen and lounge diner, downstairs is the twin and single bedrooms and further toilet. Property would also benefit from a welcome pack advising on facilities and property. I. It’s we did reach out to the NTS house manager and volunteer staff who were friendly and helpful in resolving some of the issues, and I left an email with the manager with a couple of items that need resolving for future guests comfort.

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• Elizabeth - Verified booking

  This was our 2nd stay as our 1st visit had been great.

  The house and location were still fantastic for us, however, the level of cleaning and upkeep of the property has dropped significantly. There was thick dust and dog hairs everywhere and it looked like the property hadn’t been hoovered (among other issues). I communicated this to the property manager and received the reply “I am so sorry to hear that the cleaning wasn’t to your standards on this occasion”. I was disappointed by this response as it just put it back on me, rather than acknowledging that this is completely unacceptable for a holiday rental. I spent the 1st 2hrs of our holiday cleaning! I would like to think that the problem will be resolved as it is a great property and it would be very sad to see it neglected like this. I am currently unsure if we’d stay again which is a shame.

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• Johannes - Verified booking

  Great house and location, little bit disappointed with cleanliness and lack of response.

  Re cleanliness, facility should have received COVID appropriate cleaning but appeared no more than normal cleaning from surfaces and the inside of the fridge was not thoroughly cleaned. Bed in the main bedroom upstairs made some worrying clanging noises every time when rolling over. Were asked to reach out to provided contact on day of arrival but call was never answered. No COVID confirmation forms for guests for some time, previous guests left post-it notes to confirm absence of COVID symptoms. Left two messages about broken lamp in downstairs toilet which were equally not responded to. On the whole, got the feeling that the house received a standard clean with little or no other attention from the owner. On the upside, internet (Virgin) was fast and reliable.

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• Richard - Verified booking

  We were very pleased with the Coach House.

  It was very comfortable, warm and well fitted out. The Coach House (though only a few miles from the centre of Glasgow) was extremely peaceful and in a lovely location in the grounds of Holmwood House. Every holiday letting has some faults and the Coach House was no exception, but those faults were very minor and were totally outweighed by the positives. Incidentally many of the issues raised in other reviews we did not recognise from our experience of the Coach House. This is certainly a place we want to stay in again. It's worth noting that the staff we came across were very attentive and helpful as well. Finally we felt the Coach House was very good value for a 7 night stay. Thoroughly recommended.

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