Dog Friendly Villas In Gwynedd

Reviews

What our customers say about their holidays

• Derek - Verified booking

  We arrived at the cottage at 3.

  50, the management team were still getting the cottage ready for us, as we were 10mins earlier than the specified time of arrival of 4pm it wasn’t a problem for us to wait, at 4.20pm the management team were finished and said it had taken them longer to get it ready as the previous guests ‘had done nothing’. Thought the comment about previous guests was unnecessary and unprofessional. Walking into the cottage, we were impressed, beautiful large dining area, living room and well-equipped kitchen containing everything anyone could need, clean pans, crockery, utensils, etc. Both bathrooms were clean, with a generous selection of various sized towels. All 3 bedrooms were made up as requested, only slight issue was no mattress protectors on twin beds, however mattresses were clean and stain free but feel mattress protectors should be on all beds. It is plain to see the owners have put a lot work into this cottage and have done a fantastic renovation job to the property, with lots of attention to detail on the décor. The first evening we encountered a heating problem, the underfloor heating was not getting warm and the upstairs radiators were all cold, we had only been left 2 half empty bottles of fuel for the fire, which was only enough fuel for one evening. I contacted the owner Libby who was easy to contact very approachable and responded swiftly to our heating issues, she said she would inform the management team of our problem and that they would sort it the next day. The next day when we arrived back at the cottage after a lovely day out sight-seeing, we found the management team had left us 3 bottles of fuel for the fire (information does state we would have 6 bottles for our stay) however we made these last our week, by not lighting the fire on 2 evenings, which was not an issue but could have been if the weather had been colder. Libby the owner contacted me the next day to check if all was well, when I said the upstairs radiators were still not working, she did say she would get the management team back out to look at the problem further, however I did decline this offer as once in bed and under the duvets which were warm, cosy duvets, we were fine, I wanted Libby to be aware that there was a problem with the upstairs heating so following guests would not have the same issues. During our full week stay at the cottage, the radiators never came on, all the valves were fully open and turned on to max, the thermostat was displaying a room temp which was less than the setting for the heating so it should have triggered the heating system to come on, maybe it was just a small problem with the thermostat rather than the radiators? This did not impact on our holiday as the bedding was warm, and although the bedrooms were cold, we were warm in bed. Both the king size and twin room were generous size rooms, the double was small yet comfortable. Only slight negative I would say is, my grandson’s car rolled under the bed (double bedroom) when I looked under the bed to retrieve it, I was shocked to see an array of previous guests lost items but worse of all the long-standing accumulation of thick, heavy, dust. I accept that beds cannot be thoroughly cleaned under on a weekly basis, however the amount of grime and lost items under the bed was clearly more than a few weeks. This is the fault of the management team, not been thorough in their cleaning and checking. I want to end on a positive as this cottage is beautiful, in a great location and only 40mins drive away from lots of fabulous places of interest. Our grandsons had a great time on the trampoline, playing with the jigsaws, games, etc that are provided. The hot tub was fantastic. We’ve all had a lovely, family holiday in this gorgeous cottage.

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• Derek - Verified booking

  We arrived at the cottage at 3.

  50, the management team were still getting the cottage ready for us, as we were 10mins earlier than the specified time of arrival of 4pm it wasn’t a problem for us to wait, at 4.20pm the management team were finished and said it had taken them longer to get it ready as the previous guests ‘had done nothing’. Thought the comment about previous guests was unnecessary and unprofessional. Walking into the cottage, we were impressed, beautiful large dining area, living room and well-equipped kitchen containing everything anyone could need, clean pans, crockery, utensils, etc. Both bathrooms were clean, with a generous selection of various sized towels. All 3 bedrooms were made up as requested, only slight issue was no mattress protectors on twin beds, however mattresses were clean and stain free but feel mattress protectors should be on all beds. It is plain to see the owners have put a lot work into this cottage and have done a fantastic renovation job to the property, with lots of attention to detail on the décor. The first evening we encountered a heating problem, the underfloor heating was not getting warm and the upstairs radiators were all cold, we had only been left 2 half empty bottles of fuel for the fire, which was only enough fuel for one evening. I contacted the owner Libby who was easy to contact very approachable and responded swiftly to our heating issues, she said she would inform the management team of our problem and that they would sort it the next day. The next day when we arrived back at the cottage after a lovely day out sight-seeing, we found the management team had left us 3 bottles of fuel for the fire (information does state we would have 6 bottles for our stay) however we made these last our week, by not lighting the fire on 2 evenings, which was not an issue but could have been if the weather had been colder. Libby the owner contacted me the next day to check if all was well, when I said the upstairs radiators were still not working, she did say she would get the management team back out to look at the problem further, however I did decline this offer as once in bed and under the duvets which were warm, cosy duvets, we were fine, I wanted Libby to be aware that there was a problem with the upstairs heating so following guests would not have the same issues. During our full week stay at the cottage, the radiators never came on, all the valves were fully open and turned on to max, the thermostat was displaying a room temp which was less than the setting for the heating so it should have triggered the heating system to come on, maybe it was just a small problem with the thermostat rather than the radiators? This did not impact on our holiday as the bedding was warm, and although the bedrooms were cold, we were warm in bed. Both the king size and twin room were generous size rooms, the double was small yet comfortable. Only slight negative I would say is, my grandson’s car rolled under the bed (double bedroom) when I looked under the bed to retrieve it, I was shocked to see an array of previous guests lost items but worse of all the long-standing accumulation of thick, heavy, dust. I accept that beds cannot be thoroughly cleaned under on a weekly basis, however the amount of grime and lost items under the bed was clearly more than a few weeks. This is the fault of the management team, not been thorough in their cleaning and checking. I want to end on a positive as this cottage is beautiful, in a great location and only 40mins drive away from lots of fabulous places of interest. Our grandsons had a great time on the trampoline, playing with the jigsaws, games, etc that are provided. The hot tub was fantastic. We’ve all had a lovely, family holiday in this gorgeous cottage.

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• Alex - Verified booking

  Nice cottage and great location you can tell a lot of work has been put into the cottage to make it how it is but a few improvements needed.

  Location is amazing, with lots of activities to do on the doorstep or a short drive. Black Rock Sands is a great location to visit, being able to drive on the beach and spent a couple of hours there. Plenty of walks and a trip to Zip World locations gives plenty of activities. Hot tub and the trampoline is a great part of the cottage. Hot Tub was used everyday! And the trampoline was used by the kids on a daily basis. Outside space is great with two areas for the children to play. (Even with the unpredictable Welsh weather) There was a struggle with the internet, it worked but not amazing connection especially when a lot of people connected. There was 8 in total in the cottage 6 Adults and 2 children we found the sleeping arrangements a struggle with the space upstairs being a bit limited for a larger group. We made up a few beds using the trundle beds but we had to go and find the bed linen and blankets. Sofa bed could be used but maybe for a few nights not the whole week we stayed for. Moving the beds/furniture around found lots of dust and cobwebs not the best when kids are playing around. Could not find the patio furniture, but with the weather could leave these out for long if we had it. We found we were running out of dishwasher tablets/toilet roll after a couple of days. We brought our own whilst out and about, maybe provide enough for the whole duration of a stay. We also had no tea towels to use. Previous reviews mention a house being built, we were there for the whole week and only noticed noice on a couple mornings. Also as mentioned before cottage only has one shower downstairs which leaks used a few towels to dry the floor. Would stay again with less people as the cottage is really nice, just a few improvements to take it the next level!

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• Jane - Verified booking

  We had a lovely stay - just a few things that we would like to recommend.

  The sofa for us "oldies" was extremely low - difficult to get in and out of. Therefore we would sit a lot at the dining room table - however - you really should put some felt pads on the bottom of the dining chair legs, as they created a lot of scraping noise for the folks below. The towels need to be replaced - once wet they smelt very musty - that indicates that they need new ones. We even tried washing them to improve the smell - but that did not help :( It would have been perfect to have some sort of sun shade or umbrella on the deck - it was lovely to sit out there but only when the sun went down. The outdoor cushions were somewhat dirty and need a good clean. Also really need some room darkening drapes in the bedrooms - only the front bedroom had a drape. We were confused regarding garbage requests as there was one set of instructions in the book and another pinned to the board in the entry way - we went by the book - thereby missing that garbage should go out on the Tuesday night - although we did not have any by then - there was some left by previous guests that we did not know about. Notice should be consistent as the book said garbage goes out on Thursday night - which was NOT the case. Lastly we were surprised that the trains started at 6:45 am and then ran every hour until around 9 pm - the noise can shake and rattle the house - so it would have been good to be told that this was the case. We learned to put up with it. On the positive side the TV was great - nice big size and moveable so it could be seen from many angles. The view was amazing - the proximity to the beach and the town was fantastic. We did have a lovely week. Thanks, Jane

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• Bernadette - Verified booking

  Libby the owner was very approachable and helpful with the issues we experienced and is doing everything she can to ensure your holiday is as good as it can be and really cares.

  However being remote she isn't able to oversee that everything is as it should be, which it wasn't. Cleanliness isn't at the top of the management team's list of priorities and we spent the first couple of hours cleaning before we unpacked. There was no welcome pack and only one old and burnt teatowel and no bin liners. No spare toilet rolls and no washing powder for the washing machine which I wasn't sure was included or not but would have been nice to have. A note as to whether the washer/dryer can be used just as a dryer would be helpful as we tried and couldn't work out if it did or not and couldn't find any instructions. The boiler broke on Sunday, obviously, this was out of anyone's control and was mended by Tuesday but it did affect our holiday. The cottage will definitely benefit from a thorough deep clean and managed by people that care. That said we made the best of the good weather and the time we had together and had a lovely break away. The owners have spent a lot of money on this renovation which provides a good location for the many lovely places to visit but we did find the bedrooms a bit of a compromise especially one which is very small but you make do. The previous families that stayed left the cupboards in a bit of a mess so I sorted them out in the hope the next family staying doesn't find this aspect an issue for them. The hot tub is a bonus, especially with a nice drop of wine! Overall we had a lovely holiday.

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