Dog Friendly Villas In Keswick

Reviews

What our customers say about their holidays

• Ian - Verified booking

  Beech Nook was a mixed holiday.

  The property is beautiful, and well equipped. We noticed that some previous holiday guests had reported that water was leaking into the kitchen from the upstairs shower. The same happened to us. I did report it on the phone number supplied but nobody came to repair it. When we arrived at Beech Nook we noticed that outside there were five full rubbish bins, and some rubbish bags. On the board in the kitchen it said rubbish would be collected on Tuesday, it never was. I reported this to the phone number supplied, but nothing happened. There were no rubbish bags supplied so we went out and bought some and as they were filled we put them in the garage. There was a washing machine and dishwasher but no washing powder or dishwasher tablets supplied. This is unusual in rented cottages. We also noted that there were no instruction books for any of the appliances. Washing machines and dishwashers are fairly easy to work out, bud the microwave was a bit of a challenge. Half way through the week one of the carbon monoxide alarms burst into life. After following the emergency procedures it appeared that it was signalling the battery was nearly flat. I reported this on the supplied phone number and was told maintenance would come to the cottage and sort the matter out. They never showed up. As I said at the beginning of this review, Beech Nook is a lovely holiday cottage but the customer service is diabolical. Most of the problems were simple and cheap to sort out, but there appeared to be a complete disinterest. Quick to take the rental money, but indifferent to responding to problems.

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• Ella - Verified booking

  This place was great, right slap bang in the middle of keswick, so close to everything including a shop beneath us.

  The location was mostly quiet except a few late night revellers but we didn’t mind. The overall cleanliness of the place was okay but things definitely needed a deep clean for example the cooker top and utilities as some surfaces felt quiet grimey. we loved the space and it had everything we needed such a as a washer etc and drying racks which was great, as after a long day hiking we needed to wash our clothes. there was also a couple tea bags and biscuits left for us which were comforting when we arrived. some feedback, not keen on the 9am check out especially when check in is at 4:00pm! i have been a cleaner and housekeeper and definitely think during a trip in which most days were out busy hiking that the check out should be at least 10 as a place should not need a 7 hour turn around. our relative was picking up our luggage and we were slightly late out but we couldn’t wait anywhere else with our luggage. overall it was a brilliant place to stay and sykes allowed us to pay off the accommodation when we wanted, however i do think that finding reviews for the place , and the listing of amenities needs updating. we were sent a list of things to bring and an oven glove was part of the list, however when we arrived there was one there? and also like a hair dryer and iron being included wasnt on the list, so we brought them with us which led us to carrying more stuff than we needed.

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• Timothy - Verified booking

  We really enjoyed our first holiday with Sykes in this flat.

  The communication before we went was excellent as were the general directions, instructions etc. The flat was spacious and comfortable with every facility needed for the stay. The wifi, dishwasher and washing machine were a bonus and everything worked as it should except for the Playstation controller but that's minor (to me, tragic to our 9-year old!) anyway. We did dish wash the lovely wine glasses which unfortunately took the red colour off the stems, apologies for that but there was no warning that they weren't dishwasher safe. I would say the only small negatives are that parts of the flat (skirting boards, window frames) could be cleaner and the bathroom could do with updating and some TLC to the door. That didn't detract from how good it was, and what a convenient location it was is. Yes it's above a shop on a busy street but the noise was in no way intrusive, as stated by a previous reviewer who is clearly a pint half empty chap. So all in all a great flat, perfect for our needs and thanks very much!

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• David - Verified booking

  The apartment was superb.

  ..really well designed with a high spec interior it had everything you could wish for. The bathroom in particular was fantastic. A wonderful deep bath to soak the muscles after a days walking... The location is fantastic, only 2 mins from town but still a quiet location. There was a parking space in the buildings car park... probably the only negative as it's a bit tricky parking a large car, but you do get used to it..you need to reverse in !! Keswick is a wonderful base, the town has LOTS of really good places to eat, the fellpack was the best and closest.. (hence we didn't use the flats lovely kitchen very much). Quick mention for Angela the housekeeper a real asset, very helpful and knowledgeable... Pointed us in the direction of the best Chinese takeaway. (Golden hills). All in all an excellent stay and we really hope to return. Thankyou!

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• Adrian - Verified booking

  The property is for 8, however the smaller 1st floor bedroom does not have any clothes hanging space due to the double bed - the wardrobe is outside the room down 4 steps on the mid-landing?

  As with all properties the accommodation is non-smoking. It should be noted that the rear outside area is covered over and shared with the adjoining property. During our stay the area was used 'by others' for outside smoking? - No smoking sign would clarify the legal status. The split kitchen/dining area is not an easy to use layout. The table although a good size, has restrictive chair seating access. The front hallway has a mobile entrance mat that rides up and is a trip hazard. It should be noted that the instructions in accommodation book say the bed linen is to be turned back and not stripped as per the email read on our return. That all done with, the TV was great, the water pressure was good, plenty of cutlery, cups, plates etc.. The location was good for the town shops, park and Latrigg Fell not far away.

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