Dog Friendly Villas In Mid Wales

Reviews

What our customers say about their holidays

• Kate - Verified booking

  A week before we were due to check in I received an email to say that check in was now 5pm and check out was 9:30am due to Covid-19 and them needing to clean.

  I replied to that email because I found that extremely unreasonable as you practically loose a day by only being able to check in at 5pm and indeed we did after getting stuck in traffic and only arriving at 19:45pm and I stressed this in my email and i don’t know about anyone else but the excuse of Covid for every single thing is starting to become quite annoying. Having said that we arrived with an open mind, it was 3 friends going for a quiet weekend. Upon arrival “reception” is a tiny cubicle with an envelope with your name on as everyone else who booked a lodge all with their envelopes and names on too. We entered the lodge and it’s nice, looks quite open from the outside but when your inside or in the hot tub you actually don’t see anything which is nice. Very quiet again nice and exactly what we wanted. No information on local amenities and your literally in the middle of nowhere so that would have been good. We used the cooker and couldn’t turn it off, no instructions, missing light and no signs on the cooker to know what was on,grill or oven so that wasn’t great. The fly’s are unreal, take fly spray because it’s like they appear from nowhere (fly spray should be provided) No home touches at all, no welcome pack, coffee, tea, even a touch of milk just to carry you through a few hours of your day. Hot tub is amazing however, your bringing water into the lodge which is a slip hazard no mop to wash it up? A list of everything you need to do before you leave: 1. Strip the beds 2. Clean and put away your dishes 3. Separate your rubbish and put it in big bins provided on the way out. 4. Open all windows before you leave. What exactly are you doing with the extra time you have to clean for Covid?? I myself had to rewash dishes that had been put away dirty by previous customers so you are checking for cleanliness? There was dust all over the wardrobe shelves that again we had to clean before placing our clothes on. There is a memo to say staff will come around to clean the hot tub so keep social distancing...there was not one staff member in sight and the hot tub never got cleaned and we know that because when planning to go in for second night there was leaves and all sorts floating. Although I enjoyed the peace and quiet and it was nice for what it was the little touches and actually seeing someone to communicate with would have made things a lot better and don’t use Covid as an excuse for your cleaning expectations when there is very little evidence you are living upto what you are saying you are doing.

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• Katie - Verified booking

  The lodge was nice although a bit outdated.

  The key collection is in a small area of reception with no one there to greet you. We didn't see anyone the whole time. The lodge doors lock very strangely and the door wedges when you are trying to get in. The cooker does not work. We tried loads of different combinations and could only get the grill to work. Couldn't cook dinner at all. There are no small glasses so we had to have pint ones. There is no floor towel for the bathroom or for the hot tub so we had to put some down. The shower door doesn't close properly so floods the floor. When you open the windows flies come in everywhere so maybe a fly catcher would be nice. There is no welcome basket or anything which for a luxury lodge is a disappointment The double bed had massive springs coming out of it. There is NO noise limit at all. We had a hen party screaming and shouting until 3am and we had kids. Not kid friendly for that reason. There wasn't anyone to tell or anyone around the inspect. All the furniture is old and out dated and broken. There was also glass, a bottle with cigarette butts and cups outside... They didn't check or clean the outside at all. There was also dog poo on the grass. Overall for £400 was completely no worth it and we were very disappointed. Also the hot tub wasn't full enough or cleaned properly.

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• Jean - Verified booking

  Absolutely stunning cottage!

  It had EVERYTHING you could possibly need whike away - we took all sorts of things we thought we might need for self catering but needn't have bothered as this beautuful place has it all. The owners run the pub, literally a couple of minutes away from the cottage, and were really lovely and helpful. Everything you need to know is in a welcome pack folder set out when you get there and they gave us all the essentials like milk, tea, bread all ready for us! If you run out of anything, there's a shop right next to the pub too. All rooms are beautifully presented - the log burner is huge and a real bonus in the cold weather. The hot tub is amazing and is a 6 person one with plenty of room and views across the fields at the rear of the house. Beds are very comfy, bathrooms are gorgeous and all newly fitted. We had a couple of takeaways from the pub menu, and the food is great - very reasonably priced! I could go on about this cottage for hours and we already plan to return next year. It's a hidden gem in a beautiful place... just WOW! Thanks to the owners and we will return as soon as we can

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• Graeme - Verified booking

  Tried to contact the number left as had issues with the TV.

  Rang and text on Saturday am and didn't get reply so resent message Sunday pm- still no reply. Had issue with hot tub Wednesday pm rang and text no reply so emailed and they came round a few hours later- we then made them aware of the issue with TV and was told girls would sort it in the morning. Was told had rang electrician re hot tub and they were waiting for him to come. Unable to use tub Wednesday evening. When got up Thursday morning tub was at 62 degrees, The girls came round - no electrician available till Friday. The tub was to be slightly emptied and filled with cold water so we could use Thursday and a thermometer was being left so we could check temperature- we went out and left them doing this and when we came back too much hot water had been let out so tub was freezing, they came back round and said they could could top up with hot water from boiler so we could use but by this time we had had enough so we declined. Lots of flies but nothing the owners could do about it-- fly spray and bombs left in lodges. Shelving in bathroom/ shower would be a good idea for shower gel/ shampoo.

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• Clare - Verified booking

  My husband an I booked the Chapel for our 5th wedding anniversary.

  From the moment we arrived we were made to feel extremely welcome. The Old Chapel is welcoming, cosy and comfy, with a lovely log burner and a spacious hot tub over looking the beautiful hills and countryside. There is everything you need at the chapel - from washing up liquid, to tea,coffee, ketchup, dishwasher tablets, cleaning stuff - everything you would need. The log burner is all set ready to light, there was milk and bread, plus a homemade cake which was delicious. We immediately felt relaxed and at home. The pub - The Stiperstones Inn is a short walk away, and as it is run by Lara & Phil you get a discount on the food there. The food is delicious, proper pub grub with a good selection and very reasonably priced. The staff an locals are also so friendly and make you feel like it is your own local! There are lots of beautiful walks to do, and it is truly a stunning location. We will be going back for sure. Thank you for a wonderful stay.

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