Durham Holiday Cottages

Reviews

What our customers say about their holidays

• Joanna - Verified booking

  A very mixed review for our stay last weekend.

  The house itself is lovely and was comfortable and clean. A few damp patches in the second double room that needed tending too but we appreciated the age of the building. Unfortunately we all came back from the weekend unwell, my son has such a bad rash I've had to take him to the doctor's who confirmed Pseudomonas Folliculitis and that it came from the poorly sanitised hot tub he said the bacteria comes from poor sanitation and upkeep of the water. We complained to the owners whilst we were there about the smell coming from the tub and that the water was extremely dirty after only one use. The owner suggested that it was my makeup that had caused the filter to clog up and that he hadn't seen anything like it before as the filter was completely blocked and refilled the tub but it was too late. My son had already started to get spots, there is no way we could have made the water that unsanitary in one use that it caused such an infection. I also had no makeup on while using the tub. My son is so unwell as a result that he's had to be treated with two different types of antibiotics and steroid cream as it's really painful and inflamed and he's had a raging temperature all week - the rest of us are seeing how we get on but all have spots where our swimwear was all apart from my mother who didn't go in. This is definitely a health and safety matter and very concerning. He could potentially have scars all over his torso now as the infection is so bad! We complained to Sykes days ago and have had no response so leaving our review here so that others are aware of the dangers of unclean hot tubs.

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• Ian - Verified booking

  The cottage was as described, very welcoming and comfortable, very clean and tidy .

  The kitchen has every thing we needed and more besides. The bedrooms were very comfortable and large enough for our needs. The bathroom was very good and clean. The only catch indie the cottage was that none of the bedroom doors could be closed as all the door handles and locks were either damaged or falling apart. The bathroom door was the only door that fastened properly but the did have a 2 inch gap at the bottom of the door, also the water pump in this room was extremely load and seemed to rattle throughout the house. The only other 2 things was the steep steps outside could do with a hand rail as they are very sloppy when wet or frozen. And the parking was bad as the neighbour had parked his van,car and motorbike outside so I had to park further down the road. I would still recommended the cottage as these things can be fixed , as for the location it was perfect , peaceful with very stunning views and central to all locations. We loved it and would go here again.

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• Patricia - Verified booking

  Had a lovely stay.

  Fabulous location with stunning countryside views and a great hot tub. Negative points include, steep access to walking routes, not suitable for those with limited mobility or babies/ toddlers with pushchair or pram. We weren't happy that there wasn't a wasbasin in the downstairs loo, or a working light. Back double bedroom had a little black mould in the shower and an area on the wall near to the ceiling. Both ensuite showers were good, but the shower in the family bathroom was poor, with very limited pressure, only a dribble. Well equipped kitchen. Would have appreciated a slow cooker as It's nice to prepare a meal to come back to after a day out walking. The welcome cheese and biscuits and fizz was very much appreciated. We had a nice stay celebrating a special anniversary,however not sure we'd rebook this particular property for the points mentioned but would definitely visit the area again

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• Neil - Verified booking

  The cottage is situated in a really lovely spot.

  Great views of the countryside front and back. The cottage itself is pleasant and reasonably furnished. Parking is a real problem. Only two decent spaces on the road outside and both of these are used by the neighbouring cottage. You are dependant on the neighbour’s goodwill to get a space. Without it you are parking a little way away on the roadway. The book of instructions in the cottage desperately needs updating. Currently it refers to equipment (such as the TV) which is not in use. There is a good shower but visitors need to know to ignore the fact that it appears slow to empty; if left it does so in time and, despite appearances, does not flood. Owners were very helpful when we raised the various problems with them on our arrival.

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• Carole - Verified booking

  We had a delightful week in this pristine cottage.

  The property is very well maintained and you want for nothing, everything has been catered for and then some. So comfortable and you feel so t home from the minute you walk through the door. There is nothing that has not been thought of and provided. It is a semi-detached property and the family next door are absolutely lovely, helpful and friendly. The views out of the windows are beautiful and there are plenty of walks to do out in the beautiful scenery. St John's Chapel is minutes away and the beautiful mountain tops of Langdon Beck, their hotel is wort a visit. We had a Sunday lunch there. Can not wait to return to 2 Holme Pool. 5***** Thank you for the joy ! Carole and Phil Washington, Tyne and Wear October 2022

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