Easter Holidays In Tenby

Reviews

What our customers say about their holidays

• Tracy - Verified booking

  I booked this cottage having stayed in another cottage on the complex before.

  After booking and paying in full two weeks before our trip, I read the reviews to discover that the third bedroom has a toddler bunk bed. This was described in the small print, but I missed it. I contacted Sykes straight away to try to change the cottage. After several days of trying to get a response they told me via WhatsApp that I wouldn't be able to change the accommodation or get a refund. They were not interested. I then contacted the owner/caretaker number to discuss how they would be able to accommodate us. We had five adults in our group, and the property only has four suitable beds. Nobody bothered to contact me. We were stuck. My 18yr old had to sleep squashed into the toddler bunk, which dominated the very small room. She felt like she was sleeping in a cupboard. Upon arrival, there wasn't any welcome pack. There were dead ants all over the conservatory floor and on the dinning table. There was lots of long strands of head hair in the double bed (which was also the most uncomfortable bed we have ever slept in) There were crumbs on the kitchen work surface. The extractor fan in the bathroom didn't work. The tv was described as a smart tv, we couldn't get any clear reception. I am very disappointed with Sykes who you can't get hold of, it seems that as soon as they have your money they don't care. The people they use to clean the cottage don't know what cleaning is. The only positive is that the pool and grounds were well kept and a bonus. I will not be returning or be using Sykes or any of there partners again.

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• Shelley - Verified booking

  The details published on the sykes website are misleading.

  We were not advised that the pool had to be booked in advance in 1 hour time slots. The gym and sauna were unavailable, having looked in the gym it contained two exercise machines and a few light free weights. The property had beds to sleep 6 people however, the bunk beds in the third room are tiny, I would almost say toddler size (this was not as pictured) and to stay it was a squeeze is an understatement, the bed literally fills the room and we could just squeeze around the door. This would be ok for a young family but not teenagers. Sykes and the owner did try to resolve the issue but the suggestion that boy and girl teenagers should share a room was not acceptable to us. A sofa bed which is not advertised was the solution but not what we would have chosen if we had of known in advance as this took up the whole of the living space. The sofas are not as pictured and were also very small. The property was not comfortable for us as a family of two adults two teenagers, a child and a dog. The property was very clean and tidy and the site and facilities were exceptionally clean. It is perfectly positioned to explore the beautiful coastline. We left the property early as we all needed some sleep given the cramped conditions. It was a shame and disappointing as the area and site were lovely. More clarity is required in your advert.

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• Mr Anthony Armitage - Verified booking

  The reason for the low Equipment and Comfort/Quality is that our overall feeling is that although the property has a great location, it suffers from a general feeling of being tired, e.g. the two sofas have definitely seen better days, with tears or scratches on the 3 seater and feeling the metal frame when you sit down. We had distrubed nights sleep due to the motion sensitive lights recently installed in the bedroom passage. In my opionion, too many lights, too bright and too sensitive(they even seem to be activated by motion on the stairs). The front bedroom didnt have any way to keep the sash window open to get fresh air into it. My feeling is that the oven temperature control is broken. I cooked an indian ready meal at the lower of the recommended temperatures which should have taken 25 minutes. I checked it after 13 minutes and discovered that the plastic trays containing the meal were melting! A great location, but not the quality we would have expected given the price.

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• Michael - Verified booking

  The approach drive is poorly maintained with potholes.

  I appreciate that this may not be wholly under the control of the owners but it is a problem. The lower bedroom generally lacks drawer space with only a shallow drawer below the wardrobe and no bedside cupboards nor chest of drawers. The kitchen lacked jugs/measuring jug and inadequate storage of cutlery and utensils which either fell out out of the upright rack or got jammed in it. The owner provided us with larger saucepans as we could not cater for our party. The property is well located for the town centre and the beach. the beds were comfortable as was the sofa. There were no hooks in the bedrooms and bathrooms. Nowhere to hang a dressing gown for example and only a small towel rail with no other towel rails. One of the windows in the lounge had no curtains or blind. The TV signal was not amplified sufficiently for the TV to receive programme quite frequently.

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• Karen - Verified booking

  We had a fantastic week and the location was superb.

  The apartment had everything we needed and was spacious enough for three adults and two children. The apartment is close to everything in Tenby and there are shops within a five minute walk if you need to go food shopping. Just a few minor concerns. I think the pictures of the bathroom need updating as there is a walk in shower not a bath. This might be a problem for families with small children. One of the kitchen cupboards was coming off the hinge so we didn’t use it , but I did leave a message when we left. None of these spoilt our holiday. The main concern was the parking. We didn’t use bay 1 as there was no way we could have got in or out. We parked at the multi storey all week for £30 which wasn’t a problem but I think it needs mentioning in the information about the apartment.

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