Lodges & Log Cabins in England

Reviews

What our customers say about their holidays

• Rachael - Verified booking

  Claife View Lodge - Ambleside 77 We stayed here for a weeks holiday in November 2018.

  This was booked through Sykes Cottages as the lodge is privately owned. On arrival the lodge was freezing cold, the heating had not been on for days and it would have been nice and welcoming, to arrive to a warm lodge especially this time of year. The lodge did not appear to be very clean. The basics were fine; clean bedding, clean toilet and shower, and main floor areas ok. We moved the coffee table to make more space for our little baby and noticed the rug was quite stained and the part of the rug under the coffee table had not been hoovered for a while! We attempted to hoover ourselves but the hoover was pretty useless. The bathroom door handle was broken and we reported this 2 days after our arrival, and it was finally repaired the day before we went home. There wasn’t much storage in the kitchen as the cupboards were all full of kitchen equipment (not sure it was all necessary!) so we stored stuff on top of the kitchen cupboards only to discover it was thick of dust and very greasy. We noticed that the extractor fan wasn’t even connected to anything. Skirting boards were grubby especially near kitchen bin, so we cleaned this ourselves. (Who wants to clean while they are on holiday?!) There was lots of dirt and old sweets etc under both sofas. The shower screen leaked everytime you used the shower and the grout/sealant was mouldy in places. We found a hairball on top of bathroom cabinet and hairs/dust behind bathroom door. We found food smears on inside of curtains in living room, and inside of windows were covered in fingerprints. Decking area could do with a jet wash after the summer. We reported these issues to Sykes Cottages when informing them of the broken door handle. The cleaning team did visit the following day and cleaned the floors, removed hairs from behind door and left fresh towels but did not action the other issues. However, it did make us feel a little more comfortable about staying there the rest of our holiday. We had an ok holiday, the site is nice, clubhouse is canny, and the site is in a great location. However, this lodge needs a deep clean and a bit of TLC asap! Hopefully no one else will feel the way we felt while staying there, or have to do their own cleaning whilst on holiday, and that the owners of this lodge have dealt with all the issues we informed them of! Lastly, the third bedroom is quite small, with no cupboard space and is definetly a bedroom for children. I don’t think the lodge is really suitable for 6 adults.

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• Tracey - Verified booking

  A spacious and comfortable lodge.

  A nice quiet area with good access to places of interest. Easy key collection and lots of equipment in the lodge to make the stay homely. Unfortunately the cleanliness was an issue. The floor had not be cleaned at all, within 5 minutes our socks were covered in dog hair and dirt. Never have we had to clean on arriving at a property. The floor and carpets were so dirty. There was remnants of a dog bone under the edge of the sofa and it was clear that large items had never been moved to clean. Lumps of hair and grit were hoovered up and I had to wipe all the window sills. The dust on the router had been there for weeks if not months, it was covered. Dog hair all over the leather sofa had to be cleaned before we could sit. Other issues we had were that the fire did not work, shower leaks lots of watet all over the floor in the main bathroom, you can see this is ongoing as the paint has gone brown on the skirting board. Freezer drawers all broken.

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• Susan - Verified booking

  We arrived at white cross bay after the designated check in time, but still had to wait over an hour to access our accomadation as cleaners were still busy.

  This was not acceptable as we had a tired toddler in our party. When we did get in to our lodge we found it wasn’t cleaned to a very good standard, cobwebs in the bedrooms, and under sofas had not been vacuumed, as were still dirty. Also there was six of us in our party, so we expected enough towels for us all, however this was not the case as there were no towels left in master bedroom, this was very disappointing, we asked at reception for extra towels but were told that they did not provide any linen for our lodge, so we had to go out and buy towels, this was very inconvenient. Beds in one of the twin rooms were very uncomfortable and the sheet provided on one bed was awful and not a proper sheet. We have booked with Sykes before and were pleased with our accomatation, but were disappointed this time so will think twice before booking again, especially for the price we paid.

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• Peter Leete - Verified booking

  Relaxation and Memory making at West Heath. We had a lovely week staying at West Heath in the pretty village of Brancaster Staithe with it's quaint harbour. We enjoyed our family beach adventures at Brancaster with it's large expanse of sand which our Daughter and dogs loved. The coastal walk has stunning views and plenty of wildlife to spot. West Heath has lots of space, privacy and home from home comforts, whether you want to curl up with a book on the sofa's or enjoy a barbecue in the garden. With it's large kitchen and dining area it's a great place to make family memories. We had a very comfortable stay and would love to go back to West Heath and visit the area again to explore some more.

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• David - Verified booking

  We had a really super week at Burley, a warm and comfortable retreat chalet.

  Almost everything a person could want was there. We would certainly return. Unfortunately there were just 2 negative here, these being the kettle arrangement and relaxed seating arrangements. The hot water boiler for tea etc was not to our taste so we bought a kettle from the superstore, and there were a sofa and an arm chair for relaxed seating. 3 up on the sofa was a little squashed (none of us are large people). We asked for another arm chair, but recieved a throw away remark. I must emphasize that we had a really super week and look forward to returning. Thank you.

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