Group Accommodation Apartments In North Yorkshire

Reviews

What our customers say about their holidays

• Tanya - Verified booking

  Honestly? We actually really liked the place.

  It was large and spacious, lots of room for the 5 of us. It's well equipped, and the owners have obviously put quite a lot of hard work into making the place a nice and welcoming base from which to explore Filey and it's surrounding area. However... What let it down? Cleanliness. Whoever is cleaning the property was obviously rushing through and simply cleaning easily seen areas so that first impressions are positive. Look a little deeper though and that changes. I really don't want to spend the first hour of my holiday cleaning and bleaching the toilets. Lifting the lid to find 'dirt' marks and hairs meant i wasn't going to let my family use the bathrooms until they were cleaned to a good standard. It just went downhill from there, with the fridge having crumbs and marks in (all easily cleaned off by us), one of the freezer drawers was full of unwrapped sausages and burgers obviously left from a previous group, and an opened bag of ice, all of which we had to throw out ourselves along with cleaning the drawers so we could use it for our own food. The kitchen hadn't been properly wiped down, the microwave, oven and bin obviously just given a quick wipe over and there were crumbs at the back of the kitchen-sides and under the glass chopping boards/around the sink. In the living room we only had to sit on one sofa to be given a perfect view under the opposite sofa of thick dust and crumbs. Non of the above was 'searched out' by us, just easily viewed areas that should be obvious to someone cleaning a place. The bannister was wiped but sticky. I didn't dare move any furniture, beds, etc as I dread to think what it would have been like underneath things. That said, my husband told me on the way home at the end of our week, that he checked all rooms to make sure we hadn't left anything and found a soiled thong behind the bed my son had been using. I guess that will still be there as I very much doubt the cleaners ever look so it could have been there months! On our last day, while loading the car, my husband was approached by someone we assume was one of the cleaners, and asked if he was staying at No.1 and could we strip the beds and bring all the washing downstairs for them as they 'can't park for long so it saves us time' - I suppose that explains the lack of proper cleaning... Unfortunately in addition to this the beds were very hard, like sleeping on a board, with the pillows being very cheap and flat so giving very little comfort. I appreciate bedding is a very personal preference, but a little comfort on holiday would have been nice. Such a shame as it's obvious the owners really care about the place. We love Filey and have been coming for a long time. Sadly we won't be back here.

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• Bernadette - Verified booking

  We stayed at East Row lodge in early June and enjoyed the stay as we knew Sandsend really well having stayed many times.

  We completed the feedback section when we got back but put this in the hide option as we felt we wanted the owners to have a chance to rectify some concerns we had as overall we had really enjoyed our stay. We were back again at this property at the end of August and found that the concerns had not been dealt with and on looking at the feedback saw that other customers had similar concerns. We wanted to feed these concerns back as we felt this is a terrific property and the stay could have been enhanced so much more with just a few little amendments. Firstly, the toilet in the bathroom had a faulty flush button and when turning the hot taps on in the property the boiler made a very loud noise suggesting maybe air in the system. Secondly we made a suggestion to put black out blinds in the main double bedroom and the annex as the sunlight woke us up very early, it was lovely to get such nice weather! Finally, we mentioned the tap in the garden decking area which is to be used to clean up after visiting the beach before entering into the property. When we were there in June the water had built up as there is no grid and had become stagnant, as it was very warm there were flies hovering over it. A few minor points - there were 2 beach chairs when we visited in June but these were missing in August? The locks on both the main property and the annex could do with oiling. The induction hob was difficult to get on as there was not an instruction to get the safety lock off but thank haven for google! In June we did leave a phone charger plugged into the hall socket but when we reported this we were told it was not there, this was disappointing as we clearly remember where it was. We really enjoyed our stay in the property and it is a great location for the beach and also has a premium parking spot which is a real bonus. We would like to stay there again but the property is looking a bit tired in real life so could do with a little spruce up which would be fantastic! Also these concerns we think would be covered by the maintenance of the property so not difficult to rectify.

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• Andrea - Verified booking

  The property was lovely and clean.

  It's in a fabulous location with lovely views. We had problems with parking, arriving late at night we didn't notice the disc zone sign on the arch as its not lit up. There we no lines o parking restrictions notices on the road where we parked, next to the triangle, so 2 out of our 3 cars got fines. This was also after I rang Steve number, the number supplied on the back of the door to ring if any problems, he said it was OK to park there. He also informed me that he is no longer in charge of the property. The large front room was very cold, the thermostat is in the hall and kept knocking off when the small hall had reached temp. Maybe a suggestion would be to move the thermostat and get some warm curtains to cover the large glass windows. The master bedroom definitely needs larger bedding. It appeared to be a double quilt on a king-size bed. It did not cover us well at all. The instructions to open up the property need to be re wrote. I maybe my mistake, followed the instructions step by step whilst carry out the process, I didn't read ahead. We climb the 4 flights of stairs with our cases to find out then that the key to the appointment was being the drain pipe down stairs. Maybe this could be mentioned first. Parking in the allocated spot is also very very tight to get into and out. Finally I was sent an e mail each day reminding me to strip the beds when we leave. However I do think when paying 360 for a 3 night stay this should be covered in your cleaning cost. Please advise people of the public SBC parking opposite for ove rnight extra parking at £10. 50 for 24 hours it's much cheaper than the 2 parking fines we received. It's a lovely spacious appointment and very very clean, we appreciated the games and had great fun playing them, we also left pne of our games to add to the collection as we had such fun with your games. Thank you

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• Emma - Verified booking

  Amazing views and beautiful apartment.

  The views from this property cannot be overstated; the Abbey framed perfectly in the balcony door, the town rooftops, the whole of the bay, wonderful sunsets, watching the tide come in and out. Sitting on the balcony watching the world go by and listening to the sea. The apartment was large, clean and comfortable, well equipped kitchen, comfy beds, fluffy towels. Clean bathrooms. Great spot as near to town but not in the thick of it. The owners send a very handy guide to the flat (where things are, how appliances etc work, the local area) to you digitally which was a great touch and very handy. There is a lift which is handy for bringing everything in when you first arrive. Otherwise the stately old hotel stairs are easy to go up and down if you have no mobility problems. If you don't know Whitby, the cliffs down to the beach are STEEP; there is a cliff lift but not working when we were there. I think my legs are still tired! The beach is clean, lifeguarded and the sea very clear and calm. Dogs are allowed on certain parts only. High tide comes right in so keep an eye on the tide times. Whitby is absolutely charming and incredibly pretty. However, I have never stayed anywhere in the UK as packed and busy as it was over a sunny, summer holiday weekend. Luckily the flat is away from the hustle and bustle. I recommend walking round early in the morning to get a real feel for it before the crowds arrive. If I visit Whitby again, I would absolutely rent this flat.

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• Sharon - Verified booking

  Oh dear, where do I start.

  This property was advertised as a luxury apartment, what a misleading statement! We stayed from the 7th - 21st September 2024 (unfortunately we could not leave without staying as the previous people who left a review stated, I hope they can get their money back) one of the ladies is elderly and in quite delicate health and was unable to travel any further, we had driven from Gwynedd, North Wales, and having paid for the apartment, couldn't afford to pay for anywhere else. We decided we would have to stay and clean as we went along, you do not expect to have to buy disinfectant and cleaning equipment and work when staying in supposed luxury, the cleaners need to be replaced by someone who can do a decent job. We complained to Yorkshire cottages who were very helpful and provided a replacement microwave for the disgusting filthy one left in the kitchen, which had been mentioned in previous reviews but nothing had been done about, the rest of the problems we encountered they unfortunately could not help with as they are the responsibility of the owner. The cleanliness and maintenance of the property is disgusting especially as this is supposed to be a luxury apartment. There are too many safety issues, faults and complaints to list here, we will be sending a detailed list to Sykes/Yorkshire Cottages so they are aware of the problems and can take appropriate action.

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