Group Accommodation Cottages in Cornwall

Reviews

What our customers say about their holidays

• Shannon - Verified booking

  The location was great, nice and quiet and good facilities on site.

  The setting was lovely, close to the town centre and a short walk to some local beaches. The house was as listed, but we just had a problem with a few of things: The rug and the curtains in the living room were covered in dog hairs. It seemed like it hadn’t even been vacuumed before our stay. When we tried to vacuum it ourselves (which we were not happy about having to do on our holiday) the vacuum was terrible, and we had to request a new bag from the onsite restaurant to give it another go. There was also a lot of dog hairs and debris between the sofa cushions, which was not nice to see. When we enquired though, the housekeeper did come out to vacuum the property again, but it was still not 100% clean. Not a good start to our holiday. There were only 2 toilet rolls in the house- there was 4 adults and 1 child staying there for a week- this was never going to be enough. When we enquired, we were given an extra 2 but even this was not enough, and we ended up having to purchase our own. It’s not on the listing that you have to bring your own toilet roll- so this needs to be addressed. There is no Wi-Fi, this was an inconvenience but not the end of the world. However, from a facilities point of view, there was a DVD player, but no DVDs. It did not state on the listing that there was a DVD player so obviously we didn’t bring any with us. The listing needs to be updated really. Or the property need me Wi-Fi. There is a smart tv so it seems pointless not to have Wi-Fi. The airer has been commented on in previous reviews, but this has not been removed from the property. it is broken and there are bits of sharp and rusty metal pointing out. This needs to be removed from the property as it is not safe or fit for purpose. There was no ‘welcome pack’ for us at the property, so we did not know the opening times or door codes for any of the facilities and had to enquire with the onsite restaurant, who were more than happy to help but rightly pointed out that it’s not their responsibility to give out this information. One last little thing- coat hangers. There are facilities to put away and hang clothes in the bedrooms which is great. But the coat hangers are all random. I just think a little finishing touch would be to get some matching coat hangers, so it doesn’t look all so put together. I hope this feedback will be addressed and relevant changes made to the property and listing.

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• Shannon - Verified booking

  The location was great, nice and quiet and good facilities on site.

  The setting was lovely, close to the town centre and a short walk to some local beaches. The house was as listed, but we just had a problem with a few of things: The rug and the curtains in the living room were covered in dog hairs. It seemed like it hadn’t even been vacuumed before our stay. When we tried to vacuum it ourselves (which we were not happy about having to do on our holiday) the vacuum was terrible, and we had to request a new bag from the onsite restaurant to give it another go. There was also a lot of dog hairs and debris between the sofa cushions, which was not nice to see. When we enquired though, the housekeeper did come out to vacuum the property again, but it was still not 100% clean. Not a good start to our holiday. There were only 2 toilet rolls in the house- there was 4 adults and 1 child staying there for a week- this was never going to be enough. When we enquired, we were given an extra 2 but even this was not enough, and we ended up having to purchase our own. It’s not on the listing that you have to bring your own toilet roll- so this needs to be addressed. There is no Wi-Fi, this was an inconvenience but not the end of the world. However, from a facilities point of view, there was a DVD player, but no DVDs. It did not state on the listing that there was a DVD player so obviously we didn’t bring any with us. The listing needs to be updated really. Or the property need me Wi-Fi. There is a smart tv so it seems pointless not to have Wi-Fi. The airer has been commented on in previous reviews, but this has not been removed from the property. it is broken and there are bits of sharp and rusty metal pointing out. This needs to be removed from the property as it is not safe or fit for purpose. There was no ‘welcome pack’ for us at the property, so we did not know the opening times or door codes for any of the facilities and had to enquire with the onsite restaurant, who were more than happy to help but rightly pointed out that it’s not their responsibility to give out this information. One last little thing- coat hangers. There are facilities to put away and hang clothes in the bedrooms which is great. But the coat hangers are all random. I just think a little finishing touch would be to get some matching coat hangers, so it doesn’t look all so put together. I hope this feedback will be addressed and relevant changes made to the property and listing.

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• Michelle - Verified booking

  I am a ex travel agent of 18yrs & have stayed at a lot of places so this is my point of view.

  One of the roads which we needed to get to the Rivercrest was closed due to a previous landslide, We were not made aware of this. The caretakers didn’t explain the way to get to Rivercrest very well over the phone, it took a local man to give us fab & easy directions which we found Rivercrest straight away. Just go over the bridge to the West side take a left follow the road along the harbour turn right at the fire station which is in a square take the 3rd turning into North Rd on the right (it is very narrow be prepared to pull over & reverse back for on coming traffic) Rivercrest is up the top on the right hand side where the road forks off to the right, the sign could be bigger on the Gate. You can unload here but no parking as double yellows. You could be lucky as we were to get a space just back down the hill on the left, otherwise parking is pay & display apart from Millpool car park which you can pre book on line, this is hard to get too at the mo as the one road is closed. Pros: Fab views, great facilities in kitchen, cosy little place.prepare for a visit from the locals(seagulls) also a cute little Robin which I named Dave :-) Cons: beds are hard, had a bad back all week, bunk beds not suitable for adults as they state that they are, we had two 60yr olds on them, one kept knocking her head, not good as recovering from a bleed on the brain?! NO HAIR DRYER! This would be a nice touch. Stains on the rug in living room. Larger Tv needed due to positioning of sofas, size of the room & how high it has been put up onto the wall. Sofas not very comfy they could do with new ones. Cushions kept sliding forward on the sofa bed. The 18 steps down to the apartment are very STEEP so beware of this if thinking of booking. Downstairs garden could do with a tidy up. Freezer needs looking at as over freezing. Damp smell in the living room/kitchen area, it is coming from the boiler cupboard. Lit candles but they didn’t help as the smell was bad. Apart from this we had a lovely week but just a few things need addressing. Cheers

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• Suzy - Verified booking

  Had a lovely stay at Penlaurel.

  Very comfy and plenty of space to relax, cook, or enjoy the lounges in. Also a nice welcome of bubbly & chocs. The garden was large but due to some wet weather I found some flagstones very slippery underfoot. I kept my dog on his stretchy lead as parts of the garden seemed less secure for my dog and animals were entering overnight and toileting. However the garden is so big, my dog still had plenty of space to play in. The hot tub was large and welcome after a day of walking and exploring Cornwall. The hot tub is set back in amongst trees and shrubs, which was nice and private. But as the light fades in autumn we found there was not enough garden light to clearly see the entrance to the hot tub and tripped against steps partially hidden by an overgrown bush on the first night. Defo grab a torch from the property or use the one on your phone if going into the hot tub during the evenings. A garden broom would be useful so visitors can sweep away fern leaves etc away from the hot tub as we tracked some back into the house. On the last morning I found the neighbours gardener in our garden using an electric saw at height chopping down tree branches, with our side gate open. Thankfully my dog was on his lead, or he would’ve run straight out of the gate. The bloke didn’t seem remotely concerned with his behaviour and I had to quite firmly tell him to leave and shut the gate. He hadn’t even knocked at the property to ask if it was ok to come into the garden. I was fuming. I would recommend a lock for the gate to prevent another near miss. Overall we had a fantastic time, in this beautiful property. It is well located for visits to Tintagel, Bude, Padstow, Bodwin moors to name a few. I would recommend.

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• Edward - Verified booking

  Very much enjoyed our holiday Sept2-9 at Cuckoo's Lodge.

  This cottage chosen because of availability, price & dog friendly has a good layout within, generally well equipped and very comfortable. Thank you for the complimentary milk,tea,coffee,sugar&biscuits. However, we did have a few niggles which we would like to bring to attention:- a)No WiFi Connection. This was an inconvenience when needing to access internet for local information, plus as mobile signal was also weak & fickle internet access would have enabled us to use email facility to contact family more easily. b) Over sink light in 1st floor bathroom didn't work ? c) Allocated car parking space seemed narrow. d) Kitchen Equipment LACKED the following:- i) Can opener that actually/successfully worked - those supplied not easy to use! ii)Good supply of teaspoons and dessert spoons (knives&forks were plentiful). iii) Small milk saucepan for use when only small quantity of food/liquid required heating not suited to microwave. iv) Average 2-4 cup sized teapot - one supplied = too big for small brew. Glad we took our own! v) Average 1-pint measuring jug , plastic or pyrex. Again, glad we took our own. vi) Food Tongs. vii) Bottle of Washing Up Liquid - Not everyone wants to use a dishwasher. viii) Henry hoover brush head seemed well worn; either needed good clean or replacing. Hope these observations are useful without seeming too critical! We will certainly consider returning for a holiday on the Pendra Loweth site through Sykes Cottages.

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