Group Accommodation Lodges & Log Cabins In The Lake District

Reviews

What our customers say about their holidays

• Kate - Verified booking

  Since you ask for my opinion here it is….

  , 1. the ‘lodge’ is opposite a Dilapidated lodge , making the view on the ‘patio’ unsightly. 2. the hot tub area is at the back of the lodge near the bins and surrounded by bushes with lots of debris in plain sight, old mop, bottles , cans, old wooden door , horrible smells, flys and potentially rodents as my dog would not settle and there was movement in bushes. 3. the toilet when flushed makes the most horrendous sound which went on for 35 seconds each time, maintenance were unable to fix during our stay 4. the sofa has collapsed and is not fit for purpose, maintenance could obviously not resolve this issue 5. the outside of the property is unnecessarily dirty, needs a good jet wash and the wooden railings have not seen paint on years , even the small touches like hanging basket were full of weeds 6. there is an unclean smell which has been disguised by sickly plug inns. 7. the front door sticks, and there areas of damage in the lodge that should be addressed , I.e broken furniture that could easily be repaired. 8. there are not two decent parking spaces as advertised, if you take two cars you have to strategically park them very close together. Ok, so my experience, we stayed here for two days to celebrate a 70th birthday , we arrived on a Monday to a stone cold hot tub so I called Sykes. The engineer arrived and said the hot tub was too full ( nothing to do with us) and should have been turned on hours ago, he appeared to be blaming his colleague for this. So despite us only arriving at 4pm as this was the check in time we were told the tot tub would take 5-6 hours to heat, needless to say we never got chance to use the hot tub on day one so we were super disappointed as we were only there for 2 days. Plan B was to sit on the patio, however the view of the dilapidated lodge was so unsightly I might as well have taken my 70 year old mum to sit on the car park of the local tip. Plan C was to move inside however the sofa does not seat 6 so then you have to move wooden uncomfortable dining chairs into the living g area, and those sitting on the sofa are equally uncomfortable as the sofa has completely collapsed. Each time someone goes the loo and flushes you get 35 seconds of what sounds like a plane about to take off! This is very disturbing especially through the night. In The first 24 hours I had maintenance in to …. 1. fix the gate as the bolt fell off due to rot and I didn’t want dog to escape 2. To sort the freezing cold hot tub out but the outcome to this was to wait 5-6 hours! 3. To change a flickering light bulb in the lounge above the tv. 4. To look at the collapsed and very uncomfortable sofa 5. To try and fix the horrendous sound coming from under the sink which they could not. Needless to say I had the worst time , hated every minute ,so much so I packed up on night two and left the property at 7am on the Wednesday morning grateful I’m going to get home , can’t believe they are charging £800 for two nights For this less than adequate holiday ‘lodge’ and my poor mums birthday a disaster.

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• Claire - Verified booking

  We’ve holidayed through Sykes for a number of years now and I like to go by my own judgement on the property we rent and not be put off by reviews.

  However, I can honestly say that this was the most disappointing stay we’ve ever had. We arrived late and went straight to the site restaurant which was fab. My son went to get into bed to discover blood on the quilt cover. Clearly the bed hadn’t been changed and considering the late check in time of 4pm I very much doubt that any of the beds had been changed. Sykes assisted us the following morning and I asked for all beds to be changed. Sykes contacted me back to say that someone was coming out to change the one soiled bed. Not at all impressed with this. The hot tub was cold till the second night. I appreciate that it’s cleaned out but to have already wasted a whole day was disappointing. It was never ‘hot’ and after half an hour you had to get out as it definitely wasn’t warm enough to stay in. The third day we were having my daughter come but had to turn her away due to the stench coming from the boiler cupboard in the smallest room ( with the bunk bed) it smelt like the sewers and was awful. On the day we arrived the window in that room was open and we couldn’t understand why, now it was obvious. I contacted Sykes and they said they’d send someone out but it wasn’t worth it as we were going home early. A real disappointment in all. The couch needs replacing as it’s so un comfy and the lodge could do with a clean outside.. I don’t think this lodge is big enough for 7 people though as it was a bit of a squeeze. A shame really as it could have been nice

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• Glenis - Verified booking

  We spent 6 wonderful nights at Greengarth Lodge over Xmas.

  The property had recently been completely renovated with an ensuite walk-in shower room to the main bedroom and a separate bathroom with overhead shower for the 2 other generous sized bedrooms. As I like to cook, the fitted kitchen was a bonus! It was well-stocked with everything you would need in terms of glassware, dinnerware, cutlery and cooking equipment, plus some basic staple foodstuff. I loved the Bora induction hob and the split level Neff oven. Being Xmas week it was to nice to find a substantial sized fridge/freezer as well as a wine fridge. The area was open plan, bright, and felt very sociable. There was even a well-equipped utility room with an extra sink, individual washer and dryer. Every single room and space was so well thought out with no shortage of storage space. The property was powered by an air source heat pump for the underfloor heating and solar panels on the roof. It had also been refurbished with porcelain tiling through-out, and being a lodge we were concerned it may have not been warm enough. Far from it, the lodge was exceedingly cosy. We walked around in bare or stocking feet the whole time. My only request to the owner would be brighter lighting in the rear 'quarry' bedroom! The views from the large picture windows across Glendowlin valley were a delight. We'd definitely recommend Greengarth Lodge to our friends and family. A nice touch was the sparkling wine left for us by the owners.

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• Hannah - Verified booking

  We rented this property based on its close proximity to the lake, pet friendliness and having the hot tub.

  It met those expectations perfectly. In general the property presents really well, it is absolutely perfectly located. The staff on site as well as the online customer service team were all fantastic and I can not fault them. We enjoyed using the on-site swimming pool and walking through the woods and along by the lake. You can walk along the road as well and there is a huge play park for the kids. It is a short 15minute drive to Rydal Caves which I highly recommend. The hot tub was great when we got in, the handles were not attached which if you were a single person would make it hard to open. Luckily my partner was able to open it. Inside the beds are in desperate need of replacing, very uncomfortable as was the sofa. There is water damage in the lounge and bedrooms. The fire in the front room does not function, one of the buttons is just glued on. The drains are backed up so there was an almighty stench daily in the property. Predominately in the back bedroom and bathroom. The kettle was broken. I reported the issues via email and I was so impressed by the response of Fran from customer service who replaced the kettle straight away and called me to go through my other concerns which she was following up with the owners. She really was fantastic and we are so grateful. The property isn’t bad, it’s just tiered and needs a few little modifications. Wonderful location.

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• Amanda - Verified booking

  I feel a lot of the recent reviews have been a bit unfair.

  I was a bit reluctant to book at first because of them but I am glad I did. The lodge itself is a bit tired, but it is clean and well equipped. We where a group of two adults and three teenagers so was plenty of room,but think would have been a bit of a squeeze with 7 ! I did not experience any discomfort with the couch and the beds where really comfortable. We did cook while we where there and instructions of how to use the hob and cooker would have been useful but we worked it out after a while. The hot tub was great we used it lots. It was clean/hot and roomy and was maintained everyday by a member of staff . We had no issues with the proximity of the bin shed that has been mentioned in some reviews in fact if it wasn’t mentioned I wouldn’t have known it was there !! The park is great the pub/restaurant is very dog friendly and nice we eat there a few times. We got passes to use the pool but only used it once but it was ok. There is a bus stop just outside the park to take you to Ambleside/Windermere/Kendal and beyond but be aware they only run until about 8/9 pm. Overall we had a lovely chilled holiday and I would recommend Owls Nook Lodge.

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