Group Accommodation Villas In North Yorkshire

Reviews

What our customers say about their holidays

• Emma - Verified booking

  We have just got back from our stay here.

  There was 10 of us and a baby, that went for Christmas. We had to take our own Christmas tree and try and make it Christmassy. (Sorry this is going to be a long review) On arrival, we had no cold water, so after text messages with the owner, we eventually got water, but to find the tap was broken and just dripped all the time. We then found out that we had no hot water or heating. Again after texting we had someone come out, but couldn’t get there till after 10pm. (It was the owner who came out, we found out afterwards.) He then had to call an engineer to come and help. So by 1:30/2am we were all sorted. After all this excitement, we went to bed, to find one bed had broken slats, so we had to repair the bed before going to sleep. We then had the fun of finding out that the downstairs shower didn’t work as we couldn’t get hot water to work in there. So we had 10 people of all ages using the main bathroom, that was not ideal. The cleanliness wasn’t the best. I cleaned the bathrooms and won’t put you off by saying how dirty the plugs etc was, it’s lucky I had some gloves on. On the surface, the house look lovely but once you started living there, you started to notice things that didn’t work or looked funny. It could be a fantastic house, if things where finished to a higher standard, but then again it did allow 4 dogs at a time (we only had one dog with us) It was missing the front door key. We had no instructions on how to use the cooker washing machine dishwasher, tumble dryer, etc thank goodness the Internet was good and we could find them all on Google. The main television in the front room had no main channels you had to watch BBC iPlayer or Netflix, lucky we had accounts. We had to message him again regarding rubbish and the bins etc. a hand book/welcome notice would have been very helpful. Would I book this house again, no. It’s a shame really as the beach was a lovely for children and you could walk there easily.

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• Mick - Verified booking

  I tried many times to contact Sykes but found your company must be one of the worst I have come across to speak with.

  For instance, Chat line - busy contact, What's App - busy - contact us by text message and wait several days only then did I hear from you, but you did not answer my question even then. One week before I did eventually get a reply from Ian (I think) and managed from there. Do you not realize actually speaking to someone on the phone is the best Customer Service anyone can offer and takes away so much frustration. The cottage itself - heating excellent - upstairs comfortable and situated central which were all good. However, the dishwashes soap holder was broken so we could not use it, only half the kitchen lights worked, the downstairs lights were too dim so could not read from them at night, and the shower head fell off the top floor shower and we had to buy some more rubbish bags. Really and end of season situation which at the cottage price is really not good enough. We did manage to have a decent holiday though,

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• Natalie - Verified booking

  The cottage is lovely, warm & beautifully decorated & fitted the bill perfectly for 5 adults - 2 en suites & a separate bathroom.

  Everything was provided & the welcome pack of milk & cake, biscuits, crisps etc was a lovely surprise. A small leak from one of the showers was fixed immediately & the only negatives - the top floor bedroom window wouldn't open; the toilet roll holders were a bit precarious; and the bedroom next to the bathroom although had a superking size bed (singles zipped together) was a very small room, the picture in the brochure being very deceptive - we all had a lot of baggage for outfits for the Pickering war weekend so had to share another bedroom for clothes - but on the positive side - the bed in this room was exceptionally comfortable. As a group we have always stayed in hotels/B&Bs but it was so nice to get back in on an evening & sit around a fire & chat - and not rush in the morning for breakfast - we found a number of lovely places for breakfasts, a stones throw away from the cottage. We will definitely return.

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• Adele - Verified booking

  Just came back from a lovley holiday in Scarborough.

  I would recommend staying at Victorian house. The house is lovley, spacious and clean. The beds are comfy and loads of wardrobe space. The bathroom downstairs was great with shower and washer in there. Theres a Massive table in the dinning room which we sat around for family meals and played games in the evenings. The Kitchen was well equipped with everything we needed when we cooked a meal. Even had a dishwasher. The children loved playing chess and the table top pool table that was at the house. Theres a bathroom on the 1st floor with a bath and another shower and a seperate toilet next door. All 5 bedrooms were all lovley tidy and clean when we arrived. Dogs are welcolme . We had 4 dogs with us which was lovley as they are part of our family too. There is a enclosed yard to the rear with garden furniture. Would stay again had such a lovley time. Thank you

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• Ronald - Verified booking

  Lovely apartment with great views.

  Would be a 5-star listing if it were not for maintenance issues and lack of instructions. Toilet seats were loose, the lobby toilet the seat came off in our hands. Bedside cabinet draws falling out. The shower flip door was very stiff so much so that it was moving the main glass panel and felt dangerous. The extractor fan remote control not working assuming flat batteries, same with the hall ceiling blinds. Tried to download the Control S app but an access code was required we did work out how to work the system. Sykes should have a system for people to report faults as it seems most people don't tell the owners of faults. A simple book in the apartment to report faults too. We were there for a short weekend break, so full instructions save us wasting time trying to work out how things work!

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