Villas In Holyhead

Reviews

What our customers say about their holidays

• Kathleen - Verified booking

  I wouldn’t know where to begin with the story of our holiday stay.

  The home was everything it states but if there is a problem the Menai Holiday agency is hopeless. There was a very distressing incident during the holiday. Without going into it fully as this matter will be taken further, but the caretaker called, we were in the back garden, my grandchildren were in the front living room. Apparently they knocked but thought no one was in so they let themselves into the house, where they then banged on the living room door where my grandchildren were. They were petrified and frightened that this stranger was stood there and asking where there parents were, the children starting shouting as the caretaker had blocked the doorway so they were unable to run out, in all the commotion and shouting my son stepped out of the shower ( half undressed ) to open the bathroom door to find the caretaker had then walked down the length of the hallway to the kitchen. She said the owner had asked her to call to check the model of the fridge and staining damage on the worktop. By this time the children are crying with shock and needless to say I had come in from the garden and was in complete shock at the commotion and trauma to the children. I contacted Menai letting agency straight away and ( this was a Monday morning ) I explained what had happened and they said they would contact the owner. 24 hours later there was no contact from them. I had to ring them several times, left on hold for ages, or cut off , I did have a ring back at one point to which they would just reassure me it wouldn’t happen again. They didn’t seem to understand the fact that a complete stranger let themselves in ( thinking we were out, which is even worse ) o our privately rented holiday home. It ruined the holiday for the children, my son took my grandson home on the Tuesday evening as he was to upset he kept talking about it. He just couldn’t understand how someone had let themselves in ( thinking we were out ) Our cars were in the drive and the grandchildren were in the living room. I have sent several emails, with the full distressing story but they have all been ignored. I think it’s disgraceful what happened but it seems the agency and owner think it was ok. I have been inundated for feedback since arriving home. Well if this is the only way to get them to realise the distressing effects on my grandchildren then I have no hesitation in putting this story out there so it won’t happen to others. Appalling Service.

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• Steven - Verified booking

  AVOID Very disappointed….

  Don’t waste your money! We arrived on the Saturday and within an hour the kitchen door came away from two of its hinges. We fixed this after the caretaker advised on the location of a screwdriver, it came away the next day! Sat down for board games at the dining table only for the dining chair to collapse with me. All seats were also stained. Sunday my partner wanted a shower only to find the en-suite shower doesn’t work. Went to main bathroom and the temperature dial was so stiff I had to use a towel to get it to an acceptable temperature for all the family to use. The children went to use the hot tub and it wasn’t filled up enough so we had to fill it up and then wait for it to heat up. The dishwasher was a third full with dirty dishes. The sofa had a large rip on the cushion. Lamp didn’t work in one of the bedrooms. Main bedroom mattress was so uncomfortable that I chose to sleep on the floor, it was stained and too thin to provide any support. The garden furniture was beyond filthy and too dirty to even be used. We reported all complaints and the landlord advised someone would be with us the next day, no one showed up. Maintenance showed up Wednesday and couldn’t fix the shower as it needed parts, advised we couldn’t use the hot tub as it was out of chemicals and there were no more to provide. This makes me conclude that the hot tub wasn’t serviced. Maintenance arrived the following day to clean the garden furniture but didn’t bring any hot tub chemicals. We had three days where we couldn’t use the hot tub. We booked a 5 bedroom and 3 bathroom property for my daughter’s 18th birthday and were are very disappointed with the rental accommodation. Dear owner I believe a full refund is warranted!

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• Kieran - Verified booking

  Property is in a great spot and close to loads of things to do, places to eat, beaches.

  Views from all angles are stunning and the garden areas are large and useable. Kids really enjoyed playing outside in such a big area. The property itself needs heavy maintenance and investment. We couldn’t use the conservatory at all because of the amount of mould in it (the blinds are covered in it) and there were mouldy areas in both of the bedrooms at the front of the building. Several things were broken including the toaster (we bought our own and left it for the next people), the lock on the bathroom door (stuck open) and the push button on the master bathroom toilet. The front door is not fitted properly and jams every time it is opened or closed (this is more of a minor issue though) There is also an area of serious water ingress in the utility room on the right hand side by the back door to the garden. The brickwork is saturated (when you touch the wall your hand comes away wet) and if I owned the property I would investigate that as a matter of priority before it becomes a structural issue. On rainy days we had to move all our things out of this room due to the water ingress. It did us ok for a short stay, due to the proximity of it to places we wanted to visit during our holiday and the fact we only really returned to go to bed, but I wouldn’t recommend it or entertain staying there again until some investment is made getting it back up to scratch. Properly renovated the place would be an absolute gem.

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• Ian - Verified booking

  The positives lovely house with a great view, super beds , very ...

  The positives lovely house with a great view, super beds , very comfortable kitchen fully kitted out, washer, dryer, dishwasher, lots of storage etc big comfortable lounge lovely bathrooms with shower's , master bedroom well equipped with lots of storage cupboards the negatives very creaky/noisy floor boards, keeps kids awake down stairs when you are upstairs relaxing Towels need larger bath sheets, and a few more washes to stop them shedding fluff on you when you dry, On suit shower room is really nice but could do with an end screen instead of the folding door as showering splashes all over the toilet unless you are really careful, we ended up just using the main shower room to stop getting the toilet wet Bin in kitchen needs a swing or lift lid as picking lid up to put on the table or side is not ideal when putting rubbish in, looks nice but a bit awkward Computer chair in main room has been put on back to front so tilts forward instead of backwards, Blinds needed on front door as you can see in when going to the toilet in the evening Other two bedrooms only have draws for storage Could do with table and chair/ sun lounges outside, Small chair's for balcony up stairs would be nice for looking at the sunset or sun rise These are all minor things detracting from a really lovely house that we would come back to

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• Jacqueline - Verified booking

  Rhiangwyn is a lovely, spacious, 5 bedroomed, 3 bathroomed house which was a perfect size for our party of 8 people.

  However, it was not clean. My son and and his girlfriend hoovered before we arrived so that we wouldn't be disappointed, but it needs a thorough clean. There were dirty dishes in the cupboards - presumably the dishwasher hadn't quite cleaned them and they had been removed in bulk and not checked. We couldn't use the shower in the family bathroom because it was leaking through the doorframe in the kitchen. The maintenance man came to have a look the next day after I had let the owner know and I showed him where it was leaking - he said that had been reported 6 months ago, but he hadn't found anything and it hadn't been reported since so it must be something that is moving. He also said that he couldn't fix the problem while we were there as the job was too big. The shower tray in the downstairs bathroom is not on a firm base and dips when you stand in it. I am sorry to give this review because the owner responded to questions appropriately and arranged for the maintenance man to come etc, but the standard of cleanliness and upkeep of the house, I feel, is not up to standard.

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