Lodges & Log Cabins in North West with Hot Tubs

Reviews

What our customers say about their holidays

• Jacqueline - Verified booking

  This is an honest review of our stay: The lodge is lovely, overlooking onto the small lake, although lodges are quite close together on the lakeside so lack privacy.

  Beds were comfortable. Kitchen was nice and big with useable space, plenty of crockery, utensils etc but only 5 mugs. I recommend plastic glasses be provided for outside drinking (I took my own) Living area nice, comfortable and spacious. Parking for 2 cars. Outdoor sitting area. Had to walk up to the lodge to collect keys then back down to open barrier to allow us to enter. Only one key and fob supplied, we had two cars so asked for an additional fob the following day and this was refused bluntly by the manager at reception (no explanation as to why) so this prevented us from asking anything again. Note - the restaurant is only open Wed-Sun (so check website for accurate information). Spiders! There were cobwebs and spiders inside the living area and on the outside of lodge above external doors/windows (we saw other lodges being cleaned with a brush to get rid of them). The veranda didn’t look like it had been swept so one of our party swept it and brushed the cobwebs from the glass around the veranda inside and outside as the glass was dirty. Could I recommend you put an external light near steps as two of us tripped going up and down. Hot tub is not very private, it also didn’t have a handle to open/close the lid so unfortunately it was only used three times in as it was too heavy/awkward (everywhere we’ve been it’s used at least one a day). Hot tub hours 10:00-22:00 I would have an expected earlier start like 08:00. The hot tub was not maintained once while we were there for chlorine/safety levels (everywhere else we’ve stayed it’s checked daily). TV remotes had batteries missing and in one bedroom the back of remote and one battery was found at the back of lower shelf in cabinet - obviously lack of attention to detail). Toilet paper was found under a bed (was there when we got there as my dog found it). Unfortunately because lack of external cleanliness (lack of attention to detail) non maintenance of hot tub, no external lighting and lack of privacy we won’t be returning to this lodge.

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• Jaime - Verified booking

  On arrival around 8pm the key was not in the key safe.

  after a 6 hour drive with a three year old you don't need that. The fridge was warm as it was set to minimum. The freezer wasn't switched on, so also warm. The dishwasher was broken.The gas cooker hob and oven didn't work. The toilet in the ensuite was blocked. There was so much clutter and tat in the property we had no where to put any of our things. Plates cups etc were dirty. The only hand soap was in the kitchen. There were so many scatter cushions on the beds when you took them off to get in to bed there was nowhere to put them out of the way. The hot tub had no chemicals in it after using it twice the water was dark brown and stank. No effort was made to visit this everyday to check the water and change the filter / add chemical to it. It made our bathing wear stink. There were no instructions how to use that. Or the washing machine, or the dishwasher, or even the heating. The outside gate glass door didn't latch properly and when it was pushed home correctly overnight it opened again and banged in the wind. This wasn't our choice of property as we booked number 8 originally which we found backed on to the one we had. We were dismayed to see the owners of our property repeatedly visit the one we had previously booked and subsequently had cancelled, they evidently are 'managing it' along with many other properties on the same site, there was no one staying there which has annoyed us no end as that is where we wanted to stay to start with. Given this I doubt very much we will ever book or recommend this booking site ever again. The Park itself was well kept and ideally located.

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• Gemma - Verified booking

  I am very disappointment that i have checked out of the lodge and received an unexpected £180 cleaning bill because i left a bag of rubbish, 2 bowls to be washed and not hoovered the carpet or made the beds.

  I was sent a picture of the bed not made, some crumbs on the carpet and a bowl to be washed and a bag of rubbish. Surely when every person checks out of the lodge you get it deep cleaned surely that’s in the price you pay when booking? Surely you Wash/change the bedding? & Sanitise all the kitchen, bedrooms bathroom? Surely you don’t rely on the people renting the lodge to make sure it’s at a high cleaning standard for the people next checking in? As that’s very very unhygienic & you should be getting the lodge deep cleaned after every stay! I came away with my 4 year daughter who’s currently on chemotherapy & my son who’s 8 to have a few days respite between my daughters treatments I thought we could go away and enjoy some time together we rushed back the morning of check out and left a couple of bowls to be washed & beds not made and a bag to be disposed and we have been charged £180 I find this disgusting. I have never stayed anywhere where I have been left responsible for cleaning the property to an inch of it life before checking out. When booking there is nowhere that states if I don’t clean the lodge I will be charged. It says if there is damage I will be charged and there was no damage to the property! I expect cleaning fee to be returned to my account immediately.

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• Lucy - Verified booking

  We had an amazing stay at the lodge.

  It was in such a quiet and relaxing park and the pitch itself looking out at the small pond was wonderful. Just what we needed for our escape. I hadn’t realised the access to the pool wasn’t included or that day passes literally meant you could come and go - both of these things would have been helpful to know as £25 a go for a family for a swimming session adds up. However the pool and facilities were very good and we did use them. Including visiting the lovely restaurant. The hot tub is very large and was a wonderful addition. The main reason we booked! As well as outdoor seating that we were able to use in the April sunshine!!! The bathroom with a BATH was superb and additional en-suite just made everything more comfortable for us. Your selection of games and especially dvds went down so well. The van was fully equipped and we really enjoyed the stay. Nearest shop/supermarket is Tesco’s approximately 10 minute drive which is useful and the drive to beaches including Morecambe was only short which meant getting out and enjoying the sea air was easy. There was a manual for everything in the van plus taxi numbers, places to visit etc which meant not having to do the leg work yourself. You can’t wish for more from a booking. Peaceful and (almost) perfect.

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• Mrs Henderson - Verified booking

  Fantastic cabin just as it looks on images. Could look at the view for hours. The outdoor area is perfect with space for eating, relaxing and of course the jacuzzi and barbecue hut. Inside the living area is ideal for a family holiday with plenty of comfy seats and a well equipped kitchen. Off this area the bedrooms are large with comfortable beds and there are two bathrooms with powerful showers, with plenty of hot water available after long walks. Alton itself has petrol station, Spar and Co Op, plus nice pubs and a few little shops. We went on the South Tynedale railway and walked to the nearby Roman fort. Also had good local walks to Long Meg and her daughters, and to Ashgill Force, plus visits to Hadrians wall (two of our party walked the entire path), Hexham, Corbridge and Penrith. The weather forecast for the local area is misleading. It often was forecast for worse weather than actually came. The predictions were rain all week but then improving as we got to each day. In fact it was warm and dry most of the time. The owners were very friendly and helpful, popping over just as we arrived from their nearby farmhouse. Thank you so much for building this fantastic piece of paradise and allowing us to share it.

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