Lodges & Log Cabins in Bowness On Windermere with Hot Tubs

Reviews

What our customers say about their holidays

• Christopher - Verified booking

  The whole lodge is very worn and tired, needs work done on it to justify the spend on hiring this lodge.

  The lodge had not been cleaned very well and wallpaper was dirty, dust in lots of places and lampshades were thick with dust. There was also a very unpleasant smell so we called the owner to mention some of these things including broken rail in wardrobe, we were unhappy with. Its fair to say his comment was that it had been a long season and that he would sack the cleaners. He would talk to the park, too which we had a visit from maintenance within the hour and they looked at all the drains and noticed a hose under the waste for shower had been disconnected. He connected it up, but still the smell lingered.The next time the shower was used the tray filled up with water and didn't run away which is why i believe the hose had been disconnected in the first place,we called the owner. Again, he called maintenance and they turned up again and said they would do some checks of all the pipes at the time they also confirmed that the cleaners were not people they used for this lodge so there was nothing they could do in respect of our concerns of the cleanliness especially as we had a 4 month old with us. When we got back in the evening the shower water did run away but the smell was still there and quite overpowering some days. The mattress in the on suite double room was also very dented on one side as if it had a hole, so some very uncomfortable sleeping. Overall very disappointed with the stay in this lodge and very expensive for the state it was in and owner not particularly bothered about our concerns.A lot of wasted time waiting round to sort the drains In my opinion someone should have come along to at least give it all a steam clean after our complaint....

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• Sonia - Verified booking

  This is a lovely lodge which is well-maintained, clean and spacious.

  It’s suitably equipped for a holiday lodge (though no bath sheets which would be useful). We had a lovely holiday overall but the Parkdean clubhouse (which has a restaurant/bar, swimming pool, small shop) really let things down. We have been to White Cross Bay 3 times before but we felt standards had dropped this year. The service in the restaurant was appalling with longs delays, missing items and a limited menu. Meals have to be ordered via an App and downloading and using it was really difficult given that the Wi-Fi is useless and it’s difficult using even 3G/4G on site. On one occasion, we sat in the restaurant for 15 minutes trying to get the app to work and eventually gave up, and went to the bar to try and order. When we got there, we were told that all meals were sold out and there is absolutely no food available. This was at 7pm! On another occasion, the bar closed at 10pm because staff wanted an early finish despite there being customers still present. I’d have no hesitation in recommending this lodge, but I don’t think I’d recommend White Cross Bay again. By the way, the Lee really is no Wi-Fi availability so bear this in mind if you need to do any work.

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• Marion - Verified booking

  The lodge was very “tired” and not cleaned to a good standard(photos are available).

  There were: Dusty skirting boards Mould in the shower Kitchen surfaces dining table and mats all required cleaning before we could use Cupboard which housed an arier and ironing board was messy and smelt fusty Ironing board cover was stained and not fit for purpose There was refurbishment taking place in the lodge next door and thus our view from the lounge was of a skip!! There was refurbishment also taking place three lodges away and at times during the day this was quite noisy The tv did not work on the main channels and despite several phone calls to the owner it took four days to restore which was an annoying thing to have to sort on your holiday One of the main reasons for booking this lodge was the hot tub but my husband and I did not use it and my daughter, son in law and two children only used it once as the ground around it was overgrown (in some places there were nettles) which made it difficult to get into and put the “senior” members of the group off even attempting to use it. Overall we were very disappointed with the quality of the lodge and would not stay again sndceoukd nit stay again

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• Hayley - Verified booking

  We had a fantastic week stay in black dog lodge for our honeymoon.

  The lodge was spotless and has everything you need. The beds and new sofas were super comfortable. It was like a home from home. We were left a lovely gift for us and the dog too. My only recommendations would be to upgrade the hot tub as the jets were very weak, when I reported this to the hot tub man that visited daily he advised it’s because it’s an old tub so won’t be powerful anymore. Also it would be nice to have a guest book/information pack, I like to read these for recommendations of places to visit. It would also be nice if you could pay for early check in, we got married in a near by hotel prior to our stay and we asked if we could pay for early check in and this wasn’t an option. We would love to come back again, the lodge is in a nice location very close to the lake! We were very sad to be leaving yesterday.

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• Terry - Verified booking

  Views were incredible.

  Beautiful and quite. The cleanliness however was not so great. Cobwebs, mould in places, as well as THICK dust (especially under the sofas). When we stripped the bed at the end of our stay, the pillows and quilt were stained yellow with what I'm hoping was sweat. The lodge itself was very difficult to find, however, that was probably more to do with my sat nav. That's enough moaning, now onto the positives. The lodge was very comfortable and well furnished. Every you needed was there, and then some. The owner made us feel very at home and left us to our holiday and never interfered once. Mr D'Arcy (the owners dog) kept a watchful eye over us from his balcony which made us all feel safe. Overall very happy with the our stay, although I would invest in a cleaner before the next group stay. Would definitely come again.

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