Villas With Hot Tubs In Alnmouth

Reviews

What our customers say about their holidays

• Margaret - Verified booking

  Overall the interior of the lodge is clean, well equipped and comfortably furnished.

  The quality of bedding & towels is good and the supply of dvd's, toys, games & books is a nice touch. There was a good supply of hot water however the cold tap in the kitchen runs warm initially. We assume the hot & cold pipes are too close together? We found the heated airer had a broken catch so it would not stand properly making it rather dangerous if there are children or dogs in the property. The only reason we have not given Treetops a 5* review is lack of attention of tidiness of the exterior. Understandably due to the many surrounding trees there will always be an element of leaf detritus. However the decking had not been swept for a long time with lots of leaf matter around the whole area. Dead leaves were in the hot tub scoops one of which is falling to pieces. There were bird droppings along the railings and on the outdoor furniture and the hot tub was splattered. The overall appearance of the exterior with cobwebs, debris etc let's down what the lodge offers internally. It would also be useful if there was a book with details of how the equipment worked. There were a number of instruction leaflets in a drawer but nothing relating to heating, the automatic rubbish bin, soap hand dispenser etc.

  Read more less >

• Marguerite - Verified booking

  I have a number of observations re Starwood and the site.

  There are obviously some issues with the water supply on site. We were unable to utilise the showers early mornings as the tanking system used apparently has had a fault for some time with no or very little water pressure. With Starwood itself there was an issue with the main toilet. We were unable to flush. The owner was advised but he was unable to arrange a fix. As this was an issue I was forced to undertake a repair. It wasn't difficult but not what I was looking to do. In addition the outside space could do with a bit of care and attention as it wasn't really condusive for outside entertainment, and I believe the site has banned the use of BBQ,s. Finally a little more attention to the general cleaning of the cabin would not go amiss or cleaning under the beds as an example. Sorry to go on but the cabin has the potential to be excellent and we had a very good holiday. Regards Marguerite and Ken

  Read more less >

• Brionie - Verified booking

  We booked Phoenix as a last minute holiday and we couldn’t have been happier!

  The whole park was lovely and quiet and the hot tub was perfect to relax in. We also brought our dog which was a massive bonus as there’s not many places where dogs are accepted! We will definitely be booking again and we can’t wait for our next stay ☺️ the only thing I would add for people who bring their dogs, (which I don’t think has anything to do with the property itself or the owners, just more of a heads up!) but the hot tub maintenance who comes to check the hot tub on a daily basis don’t come at a set time. So just make sure you keep your ears peeled for them as the guy startled our dog to which he started barking which startled the guy coming to do the hot tub! I think if a set time could be put in place for when they come would be fantastic so people can keep their dogs in for the few minutes they’re here! I know it’s easier said then done ☺️

  Read more less >

• Jennifer - Verified booking

  The cottage was beautiful however, due to a power cut 2 hours into our holiday we were without any electric, heating or phone connections for the whole 3 days!

  !!! We have stayed at this property before, so we are aware that the owner only lives 3-4 minutes away, however they never bothered to check if we were ok. The whole of the village was without power, so they would have been aware. There was no torch or candles left and no wood for the log burner, which would have been the only form of heat we had, the temperature got down to minus 3. All of the food we had taken went off, due to having no electricity, so that was £75 worth of food gone!!! All we had was bread but nothing to put on it, as the butter had gone off!!! We were unable to call the people who had dropped us off to come and collect us, so we had no option but to stay until we were picked up 3 days later. All in all, it was an absolute disgrace and no offer of any kind of recompense!!!

  Read more less >

• Helen - Verified booking

  Cottage was immaculate and in a beautiful setting over looking the lake.

  Host had left a welcome pack, including a dog bag with a ball, this was a lovely touch. The only recommendation I would make is that the holiday park is huge and not well sign posted when you enter. It was extremely hard to find the cottage on the site and I had to ask in the on site pub for directions (which they weren’t even sure about). I appreciate this isn’t the host’s responsibility but the park itself could do with directional signage to the correct roads within. Thankfully I arrived in the day but it would have been virtually impossible to find in the dark. That said, we had a fabulous stay. The location is in a prime spot for exploring. I would imagine the site is very busy in the summer but I would definitely visit again at quieter times as that’s just my personal preference.

  Read more less >