Luxury Holiday Cottages

Reviews

What our customers say about their holidays

• Victoria - Verified booking

  From the outside the property is as listed.

  Wonderful location to the beach with beach and sea views. The rear of the property is directly by the station meaning you have the convenience of access but the inconvenience of noise. During the day this is less intrusive but not ideal if you are a light sleeper or if you like to have the window open at night. The garage advertised for possible parking is full of junk. There is no way you could park in here. The junk is old, various and just thrown in making for an unpleasant and unsafe environment. Unfortunately this is where the washing machine is located. NOT a washer/dryer as stated on the amenities which was a nightmare for us as a young family drying our beach towels and swimwear after a day in the beach. Sykes need to update their amenities to washer as there is NO DRYER! Once inside the outer door, access to the property is via several steep stairs. This was fine for us but if you are less able bodied or have wheelchairs/pushchairs I would not recommend. The hall way has a cupboard under the stairs which contains the high chair, vacuum and clothes horse for drying. The items again are just thrown in and disorganised making it extremely frustrating to access any of the items. Being respectful of the carpet we vacuumed daily. The vacuum however has an horrible strong smell when used. Before turning it on we opened the front door and windows. I can only assume the filter has never been cleaned/changed. The kitchen is old. Old cupboards that look shabby and don’t close properly with large plates inside. The shelves had not been cleaned before our arrival with food debris and dust accumulating. The lower cupboard where pots and pans are stored was again a mixture of items just thrown in without organising or any care and attention. Pots and pans are old and shabby. The cooker is old, the numbers and indicators have worn off, the oven door seal is perished and leaked heat from the top of the door. Inside the oven is rusty. There is a water mark on the floor under the oven door which I assume is where condensation leaks down past the perished oven door seal. The microwave is rusty and dirty inside. The kettle and toaster were dirty and shabby, not the stylish modern ones in the pictures. There was not enough cutlery for 6, good job we were only 4. The cutlery is in an old shabby draw with an old shabby wooden tray. Larger cooking utensils are in the draw below, again just thrown in disorganised and shabby. The bin is broken and unusable. It had not been replaced after the previous occupants already highlighted this. The tea towels are stained and filthy. Unusable! The communal areas were dusty with pet hairs on the carpet. This is advertised as pet free. Yet there are pet hairs in the property and a dog bed in the garage. My daughter had itchy eyes and sore itchy skin on her hands all week which was distressing. The bathrooms were mouldy around the shower doors and sinks. The toilet seats are thin plastic and cheap, they were also dirty around the hinges. The toilet roll holder in the downstairs toilet was hanging off on our arrival and needs repair. The shower heads are all black with mould. The downstairs shower room is dirty and stinks! We just closed the door and never went in there all week! The balcony decking needs jet washing to clean. The accumulation of dirt is making the surface slippery. The nice cushions on the pictures are not the ones in the property, they have been replaced with cheaper alternatives. The beds were comfortable but there were some light marks in the sheets which gives a further unpleasant unkempt feel to the property. Hinges around the doors and blinds are rusty and black with mould. The radiators are rusty on the tops and when you look inside they are filled with dust! The light in the rear upstairs bedroom did not work. The furniture in the bedrooms looks shabby. Not like the pictures. The handles have all been replaced with odd floral cheep replacements. Not 5ticks! More like 3. Needs a review of its tick status, amenities list and dog status. The property needs a good tidy, replacement of basic items and in desperate need of a deep clean. Disappointed with our stay at this property!! 5 ticks should feel like something special. This property made me want compensation for the misrepresentation of 5 ticks, poor management of the interior, misrepresentation of amenities and the issue with pet hairs!!

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• Debra - Verified booking

  We holidayed at Ocean Cove last year.

  Loved it so much we booked again this year. Of course, the view is still sensational but the apartment was not as clean as it should have been and is in need of maintenance. There were crumbs on the floors, dining chairs, table , hob and work surfaces. The hob was dirty. The dining chairs had smeared food/finger marks as well as crumbs on them. The windows were dirty & smeared inside. There was a huge dead spider under the lounge radiator Clearly squatted but not removed. The downstairs toilet roll holder was hanging off, as was the main bathroom shelf. The toothbrush holders were put away in the bathroom cabinets, we assumed because they were absolutely filthy and unusable. The downstairs wetroom and 2nd bedroom bathroom smelled of drains. Last year we had complimentary toiletries, a lovely touch, but this year just a bottle of cheap handwash. There was a stairgate at the bottom of the stairs which was fixed in such a way that it was really dangerous. The bottom bar was halfway between risers so a huge trip hazard. My husband managed to take the gate off to prevent any accidents. We weren’t sure why it was even there as the apartment was for just the two of us. All in all the apartment was grubby and in need of maintenance. I realise it is coming towards the end of the summer season and probably had a lot of use, but it should have been clean and dirty marks on walls, windows & furnishings removed. I have many photos I can send if you’d like them. All of that said, after a good clean & vacuum, we enjoyed our week. The apartment is in a fabulous position and the views are breathtaking. It is comfortable, nicely furnished, very well equipped, and there are nice touches such as books, games, DVD’s etc. Plus the all important binoculars. Shame about the cheap handwash but it was nice that it was provided. Would we book again next year? I’m honestly not sure…

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• Mark - Verified booking

  Having read the bad reviews left in late 2021 we were very nervous about staying here.

  We were notified by Sykes prior to our stay the property had undergone refurbishment which is correct. The owners have clearly spent a lot of money upgrading this apartment to a better level than it was previously. The beds are brand new and are extremely comfortable. Linen and towels are also new. The whole apartment has been painted through from top to bottom and all carpets replaced. All of the lounge furniture has been replaced and makes the property feel very homely. Full credit must be given to the owners for their investment. The smell from the shower in the lower bedroom is still present but not as pungent. We left the door shut and didn't use it so it didn't cause us an issue. The only thing I would say the apartment is missing is a pair of oven gloves which in the grand scheme of things is nothing. There is literally nothing wrong with this apartment so book with confidence. Having stayed in other apartments like this in the block the fact the owner allows you to use the garage is a god send. Everyone is hosed down and wet suits washed and left to dry in the garage overnight along with our beach things. It means the sand stays outside and helps to keep the apartment tidy. What did let the apartment down is there has been an animal in the apartment as there was animal hair all over the Lounge carpet. This is the only reason I marked the cleanliness down as Sykes' cleaner has not hoovered the carpet properly. We only knew about this as I am allergic to pet hair and I couldn't stop sneezing! We would book this apartment again if the price was more in line with what the competitors are charging and not what Sykes want to charge!

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• Jo - Verified booking

  The house is generally as described but the two bedrooms are very small and there is insufficient space to unpack and store clothes in each bedroom.

  We stayed with 4 children aged 9, 11, 12 and 14. One of the bedrooms was extremely small and not really suitable for two people to share. The main bedroom is lovely with ample space and a comfortable bed. The en-suite is small but perfectly adequate. The main shower room is in need of some updating. The shower door needs a new seal to prevent water leaking out of the shower when in use- this was a major issue for 4 children using the shower as the floor was continuously soaking wet. The kitchen is a good size and has all the necessary facilities other than a tumble dryer which made it difficult to dry towels and swim suits especially with 4 children. The weather didn’t always permit drying outside so a dryer would improve things considerably. The main lounge is lovely although the sofas are small and it is a tight squeeze to sit 6 people all at once. The Tv does not have freeview channels - it is a smart tv so it’s possible to access all the usual apps. The outdoor space is pleasant enough. It is all decked. There is a large table and chairs, a small bbq and a clothes line. It would be a much more comfortable experience if there were cushions for the outdoor chairs as they are very heavy wooden chairs that aren’t particularly comfortable. Also, a couple of sun loungers with cushions would be a good idea to relax properly in the garden. Overall, we had a lovely holiday at Crantock Lodge and would return as the location is fantastic - very close to the village and beach enabling us to walk everywhere.

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• Sandra - Verified booking

  I have a lot of positive feedback for Ocean Cove, great location and comfortable furnishings and would definitely recommend.

  However I also have a few negatives I'd like to add as I feel these were oversights; broken peddle bin lid; door handle of bathroom broken and actually fell off on day 1; baby highchair and stair gate I had requested were not found easily. The parts to the stair gate was found in 3 different places which meant we weren't able to put the baby down until we had found all parts and assembled ourselves. The highchair was also in 2 different places The wardrobe door in the twin room had come off it's runner which meant we weren't able to use half the wardrobe for fear of it falling on us. All the sharp knives in the kitchen are not sharp at all making cooking prep very frustrating. The washing machine is in the garage not the apartment - this was ok but found walking outside with all my dirty laundry a little strange. The garage provided to park your car in had a white metal bench inside so you couldn't park you car in it if you wanted to. This wasn't an issue as the street wasn't busy and were able to park however peak season this may not be possible. All the above did not ruin my holiday and we had a great week but I didn't expect so many minor issues and I feel this is an oversight by Sykes.

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