Luxury Holiday Cottages

Reviews

What our customers say about their holidays

• Sarah - Verified booking

  Before reading this review, please note, we are not people who complain often and like to give fair and honesy reviews.

  We want to provide honest feedback to the owner, so that guests can continue staying in this beautiful location. The owner has a pure gem of a property to rent out and we would love for them to continue to benefit from this. Winster Fields is set in a beautiful and peaceful location. It is a spacious, and has all the amenities you will need for a comfortable stay. We stayed in this accommodation 4 years ago and were really looking forward to returning for our holiday this year. Unfortunately, when we entered the property, it smelt 'fusty', like it had been shut up for weeks. There were wasps and flies all over the surfaces and the kitchen was filthy! The cutlery and crockery were dirty in the cupboards, the bin smelt, there were food stains up the walls, the cooker hood and tiles were covered in grease, as well as the lights in the kitchen. It was clear that the property had not been cleaned properly before our arrival. If cleaners had been in, then they really didn't clean it properly. There were public hairs in the bathroom sinks, and urine splattered on the toilet brushes. We were less that impressed in arrival. Such a shame as we couldn't fault the property four years ago. We contacted Sykes straight away, who were very apologetic and contacted the owner in a timely fashion. We were informed that the cleaners would be in the day after our arrival, but nobody appeared. I then contacted sykes again and they arranged cleaners for the following day. They did come this time, but again, it was clear they only did the bare minimum and only dealt with the issues I had provided pictorial evidence for. In my opinion, the owner needs to liaise with the cleaning company regularly and discuss non negotiatiables for weekly, fortnightly and monthly cleans to ensure everything is cleaned regularly. In addition to this, there are maintenance jobs that need to be reported to the owner, who lives away. Light bulbs were out, damp patches on the ceiling and a broken chair. These all should be addressed quickly to ensure a comfortable stay. There needs to be some investment into thsi property now, as it is looking worn. Decorating needs to be done, new frying pans and utensils in th kitchens and new sofas and cushions as they are worn and smell. I am disappointed to be writing such a negative review as we love the location and had such a lovely stay 4 years ago. We enjoyed our holiday in the lakes, however didn't feel as comfortable as we should have done in our accommodation, due to the cleanliness.

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• Vera - Verified booking

  Negative stuff: Some issues with the ground floor shower - lack of pressure/cold water - which we think might have been to both showers being in use at the same time.

  Fridge could have been bigger. Noisy cooker fan and first floor bathroom extraction fan. Place didn’t have any signs of damp but there was a slight humidity/dampness that made it impossible to dry any washing and we couldn’t get the drier to work (might have been user error didn’t check instructions and managed to dry most stuff outside). Outdoor furniture was old greyed teak passed its best but useable. 6 chairs - one broken chair (unuseable) and one broken, but repaired. We did sit out a lot as there was a great view. BBQ looked new, but wasn’t clean so didn’t use it. Positive stuff: Lovely quiet location and possible to walk along footpath (1 mile) to Mason’s Arms pub for a pint. Everything work (except for intermittent water issues in shower). Lots of kitchen equipment, pans, crockery etc. Place was clean and all beds made with fresh linen and towels available. Good location for south Lakes - off the beaten track but all the better for it if you want to avoid the crowds at Bowness etc. and have walks that aren’t full of other people.

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• Rodney - Verified booking

  Great location, very picturesque and quiet.

  Good size comfortable house. It needs a proper deep clean, unwashed cutlery, sticky hob, TV remote control was filthy. We left the house much cleaner than we found it. Happy with the price but we wouldn't return unless we could be assured the house had been thoroughly cleaned. Generic descriptions of property were misleading. We thought that it had a wood burner and an external EV charging point. We couldn't find either, although the adjacent cottage had a wood burner. The new front door lock was problematic and requires resetting. It took several attempts by others in our group to open the lock from the inside of the house which could be a safety hazard in the event of an emergency. The hot water system cut out on 2 separate occasions and required rebooting and we were relieved that your responsive and helpful customer support lady was available to take my call and instruct us on how to do this. Apparently you know of this issue and it's surprising it hasn't been rectified. I trust you find these comments helpful.

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• Chris - Verified booking

  The property is in lovely quiet location through narrow lanes ,easy access to the southern lakes .

  Our stay was mostly positive however a few niggles is that we ran out of toilet roll so we had to buy some as there were no spare ones available in the property or any that we could find.The front door lock is a bit fiddly as the key kept turning and not locking but eventually found a way to lock it..Bit more attention to cleaning as cobwebs on the ceilings in a few rooms and a strange eggy smell coming from the sink/tap in the upstairs bathroom. Bit of strange one is that there were lazy wasps every morning in the kitchen/ lounge area most were dead but a few alive but didn't cause any issues. These are minor niggles as we enjoyed our stay ,all amenities are there and the property was quiet plus 20 mins walk to a pub via some fields to the Masons arms is a bonus..Lovely neighbours behind the property and could buy fresh hen eggs off them. Iron out the niggles as stated and it would be a perfect place to stay.

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• Chris - Verified booking

  The property is in lovely quiet location through narrow lanes ,easy access to the southern lakes .

  Our stay was mostly positive however a few niggles is that we ran out of toilet roll so we had to buy some as there were no spare ones available in the property or any that we could find.The front door lock is a bit fiddly as the key kept turning and not locking but eventually found a way to lock it..Bit more attention to cleaning as cobwebs on the ceilings in a few rooms and a strange eggy smell coming from the sink/tap in the upstairs bathroom. Bit of strange one is that there were lazy wasps every morning in the kitchen/ lounge area most were dead but a few alive but didn't cause any issues. These are minor niggles as we enjoyed our stay ,all amenities are there and the property was quiet plus 20 mins walk to a pub via some fields to the Masons arms is a bonus..Lovely neighbours behind the property and could buy fresh hen eggs off them. Iron out the niggles as stated and it would be a perfect place to stay.

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