New Year Breaks In Wales

Reviews

What our customers say about their holidays

• Allie - Verified booking

  On arrival, out of respect, I took my shoes off but unfortunately the carpet in the bedroom was soaking wet.

  When discussed with staff, they said it had been deep cleaned prior to us arriving. The cabin was clean and well presented but unfortunately with the carpet being so wet, there was a strong damp smell throughout. The shower was cold. This was mentioned to the reception staff, no one came to sort it. Due to having PTSD, I have a service dog. I explained this to staff but unfortunately this wasn’t passed down and I was repeatedly questioned by multiple staff (some lovely, some not so kind) about this even though she had her labelled harness on. Unfortunately, 1 member of the bar staff was extremely rude- when I went to the bar to get a drink she was standing with her work colleague, looked me up and down and said to her work colleague ‘You can sort that one’. There was a dog roaming around outside the cabins, pooing everywhere which the owner didn’t clean up even though there are lots of dog bins. I had to point this out to staff. I refuse to pick up other people’s dogs poo. On leaving, there were two males sat in their car on the carpark right outside reception smoking very strong cannabis. Marian staff were seen walking past the car but nothing was mentioned. The car parking spaces were small and the disabled parking spaces were small too, there was only 4 and were being used by people in large trucks with no blue badges displayed. As a disabled badge owner, this is extremely frustrating!! I would like to say on a positive note- Jason the handyman was an absolute godsend and I wished I got to thank him before we left.

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• John - Verified booking

  The flat itself is lovely, well equipped, comfortable, spacious, in a really good location and the view of Lllandudno from the living room is great.

  Maybe the TV aerial needs fixing because the freeview reception (on both TVs) was sometimes so bad the the picture broke up completely and was basically unwatchable. There were a lot of DVDs available to watch instead so not a big deal. Take this next bit with a pinch of salt, it's only a small thing and may not even occur for you but it really bugged us. Don't let this put you off the flat, it's more feedback for the owners than anything else. The cleaner turned up at 9am on our leaving day and asked us to be out of the flat as soon as possible so she could do a deep clean due to COVID-19. We explained the check out time was 10am, but we would be out as soon as we had finished packing everything. She said she needed as much time as she could to deep clean the flat, which is understandable, but if the check out time is 10am then no-one should be bothering guests before then. Check in time for the next guests isn't until 3pm so I don't think it's right to ask people to leave at 9am; 10am should allow enough time for a thorough clean, or employ more cleaning staff. We felt quite pressured by this lady's approach. If you want to vary the check out time then put that on the property details.

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• Ray - Verified booking

  A very clean, comfy, holiday let.

  Only a couple of minor niggles, - 1) There is just a single induction hob ( makes mealtimes a bit of a brain-teaser ), - 2) No room to hang clothes (in spite of the clever rail in the bedroom), so you are living out of your suitcase for your stay. Both are due to the last of space I understand. You've no doubt had other adverse comments about the "posh" taps, which won't allow you to get hot water without splashing everything in the area. So you are constantly mopping-up and drying off worktops etc. The last niggle is the (very comfy) bed. I rolled out a number of times, due to the edges of the mattress having lost any support now. We tried changing sides but no different. The middle of the bed is higher than the sides, which is exaggerated when you get into bed. I'm sorry if it sounds like I'm having a "go", I'm not. We enjoyed our stay, - it's a really cosy place to come back to, in a great location. I would be happy to stay there again, 100%. ( You are welcome to edit my feedback if you want to publish part of it !)

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• Gemma - Verified booking

  Our lodge was in a lovely spot, up in the corner and a short walk to the facilities.

  It was clean but did have a dog smell. (I chose a doggie lodge as I wanted the option to invite a friend I was visiting in Wales over for coffee with her dogs, but we always went out!). The shower was big and always had plenty of hot water. The spa was a bit disappointing. The jacuzzi was attached to the pool and was cold (we had goosebumps!), the sauna had 'turned itself off' so was only 50 rather than 80 as it heated back up, but the steam room was good. We ate at the restaurant the first night and enjoyed our food and drinks. We were given vegan custard without being told it was vegan, but the colour and consistency of it looked all wrong. This was sorted quickly and yummy ice-cream was brought out very quickly to go with the delicious sticky toffee pudding! Huge range of cocktails on offer too.

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• Mr Graham - Verified booking

  Very disappointed in this place. Photos make the place look better than it is. It wasn’t very clean. Dirty tissues behind the bedside cabinet, very dusty everywhere. No pillow protectors on the pillows. The cushions on the bed were grubby. Old used air fresheners left in various places. No wi fi. The bathroom was ok and the bath good. It is so well situated to the town and the beach. It’s a pity that it is so tired and old!! Thought it was bad that we couldn’t get in till 6.30pm as we could see the place was empty and we don’t think it had been cleaned as it didn’t smell clean. Definitely wouldn’t recommend or come to this flat again.

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