New Year Breaks In Scotland

Reviews

What our customers say about their holidays

• Nick - Verified booking

  We had a nice stay here overall but we did leave a day early.

  . The owner left our children Easter eggs and decorated the room with bunting as it was Easter.. Which was really kind. The house is decorated and equipped to a very high standard with everything you need. The area is nice with plenty of pubs but you need to be aware of the opening times for food. Whilst we was there not much was open on the days that we went out. We couldn’t go out much because of the weather being so bad. The Indian takeaway is very very expensive and isn’t nice food, the Chinese takeaway is cheap and isn’t nice food, but that’s our own preference. If you fancy a takeaway make sure you know the opening and closing times as we wanted a pizza around 9pm and the pizza/kebab shop had already closed. The chippy was nice and the pubs also serve nice home cooked meals. The sweet shop is also worth a visit. As someone else stated in their review there is nowhere to sit whilst using a mirror, no plugs near a mirror either. The road outside is very busy which wouldn’t bother some people but this disrupted sleep every night for us. We don’t own a dog and we did see that the holiday home accepted well behaved dogs. Unfortunately we could smell dogs especially in the living area from the cushions and rug. I’m sure this wouldn’t bother everyone but for us as we don’t own a dog the smell just lingered but this will happen when dogs are allowed in the property. Also dog hairs were on the downstairs bed were someone has let their dog sleep in the bed which we personally think shouldn’t be allowed as people who don’t own dogs don’t want to sleep in a bed with dog hairs. The upstairs bathroom was really hot like a sauna and we couldn’t figure out how to turn off the two radiators so we kept the door closed all the time due to the heat being unbearable. The hot tub was lovely, our children enjoyed going in every day and it’s a good size! We did however have maintenance messaging us early morning regarding the hot tub to come and clean it etc… We have stayed at many holiday homes and this work is usually done without disturbing the guests. Then on another occasion they wanted to come round and put up a curtain pole which we think should have been sorted before or after us leaving the property. We decided to pack our things Thursday night and leave a day early as we felt uncomfortable and unsettled.

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• Elaine - Verified booking

  My family used to have caravans in Southerness for 20+ years in the Lighthouse Leisure site so spent my childhood there every weekend and holidays, lots of happy memories, but when my dad became terminal gave van up so hadn't been back for 20 years.

  I was shocked at how close the vans are in all the sites now, far too close. After being housebound for 3 years after breaking my back and covid lockdown living alone I really needed to get back out into the world but my confidence took a humdinger of a battering so I thought go back to Southerness but I wanted a peace and quiet too so not in a caravan in a busy noisy site so thought a private cottage and came across Sykes where I chose Wigwam because I knew the family had good taste because they've got 2 of the same pictures I have lol The Sykes internet booking experience I admit I had trouble with trying to pay for it because the part that sends you to your bank site to acknowledge you're paying they send you a code to type in then continue on to finalise but instead kept taking me back to start of booking process and after 6 times I gave up but unfortunately staff aren't allowed to take over the phone payments so had to wait until I was on another device for it to go through. The Wigwam itself is an amazing place with beautiful decor throughout every bit reminding you that you are on holiday by the sea. The views overlooking the beach from the 'a little sand between your toes takes away your woes' bedroom (sure as heck does btw) and the single bedroom and the whole of the living room windows look out onto the beach and the 2nd double bedroom even although overlooking the back of the site complex it was still quiet. Wigwam has all mod cons kitchen, dining area and living area, bedrooms and bathroom which admittedly I was a bit worried about with my mobility issues walk with crutches, have a wetroom and seat at home, but I still managed in and out of bath holding on to sink and towel rails. Overall an exceptional home, holiday which brought back plenty of happy memories and aye a wee bit teary bits too from start on the bus going turning into the Southerness road knowing all the times we went down 'the tickly hill' (kind of big dipper tickly tummy feeling like you get on the big dipper when dad put foot down on that bit for 20 years lol) but first time dad not there. I'll definitely be back.

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• Amber - Verified booking

  Had a lovely week's stay in the cottage.

  The house is decorated to a high standard, it is larger than it appears in the photos and the winding staircase gives it so much character. Thank you for the shortbread on arrival they went down a treat. The sofa in the living room was so comfortable, it was difficult to get up after. The hot tub is very large, and could easily fit up to six people in it. The town of Moffat, while small has lots to do, it has plenty of cafes and pubs. There is an outlet shop 5 minutes away from the cottage with a lovely cafe, but be warned you can buy some stuff cheaper in other shops in the town. The toffee shop is also worth a visit to try some Irn Bru fudge. Some things to note about the cottage, it is located on a main road, so could be quite noisy with HGV's passing in the night. Parking is located on the street, but we never had an issue parking outside the cottage. A dressing table would be useful in the house as there was nowhere to do my hair and makeup and a hairdryer would also be useful. A guest book would be appreciated as I enjoy reading other people's recommendations of places to visit. In the information booklet it says you can connect your phone to the TV speakers in the room, however, when we attempted this the TV froze. When we contacted the owner asking how to resolve this, we were told not to connect our phone to the TV, so this needs amending in the information book as it is misleading. After leaving the property we were contacted by Sykes to say we would need to pay an extra fee for additional cleaning to the hot tub. This was surprising as we were present as the hot tub was refilled, and there didn't seem to be an issue. After 5 days we received another message from Sykes to say the matter had been closed with no information provided. This caused unnecessary stress and put a negative end to an otherwise enjoyable holiday.

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• Claire - Verified booking

  It's a lovely cottage.

  The sunroom is brilliant, and the views are outstanding. The location is beautiful, and the garden was perfect for our dog. Having the beach just over the road and the ability to walk in the woods and go to Culzean Castle was just perfect. The pub, Ropes, is good. The food and beer are lovely, and it is dog-friendly outside. We did not go to the restaurant as it is not dog-friendly. The shop/cafe/post office is a gem! You honestly need never leave the village; everything is right there—even an ice cream van comes to visit, making your stay even more convenient. The cottage is exceptionally well equipped, leaving us feeling secure and comfortable. We cannot think of anything that was missing. The bed was a little too firm for my husband and like concrete for me. Despite the overall positive experience, we were surprised and a bit disappointed to find that there was no welcome pack, not even a pint of milk. Basic amenities like tea, coffee, and sugar were also missing from the canisters provided. Additionally, we felt some information or tourist leaflets about the area would have been helpful. We picked up some information leaflets from the Girvan tourist information office and left them in the cottage. Also, the tile grout and caulk in the shower need a good cleaning, and there is some mould around some of the window frames. We had a truly fantastic time and will definitely return again, assuring you of the overall positive experience we had.

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• Annmarie - Verified booking

  Burnside cottage was amazing .

  ...from location to accommodation 10/10. We were met by the owners mother who showed us around the cottage , explained heating etc and reassured us they were only a phone call away if we needed assistance , which we didn't but felt safe in the knowledge they were there to help. The cottage faces full on to the loch with a huge set of picture windows in the huge open plan living area, with 5 leather recliners and foot stools to sit in and admire the view ...pick a seat , pick a window and just relax and take it all in !! The cottage sleeps 5 and we were only 2 so it was huge , there is an ensuite with the double room and a large family bathroom with a bath which was fully utilised after walking every day . The kitchen is fully stocked with everything u can think of ... there's even a slow cooker if you want to put a stew on before u go out for the day !! Everything is very clean and well appointed . Under floor heating ensures the cottage is always the perfect temperature. Full laundry facilities also . All in all feel lucky to have gotten a last minute booking as you can see its almost fully booked through the seasons . We will definitely stay again given the opportunity . As an aside this location feels perfect for exploring the whole island as its more or less in the middle . There's also a large well stocked co-OP 7 miles away in Portree for every provision.

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