New Year Cottages

Reviews

What our customers say about their holidays

• Deena - Verified booking

  Firstly the cottage has not been cleaned on arrival.

  With two children and after a 4 hour drive we had to them sit in a local pub for 2 hours whilst it was cleaned. (Sykes did give us some compensation however 6 days later have still not received). On arrival back at the cottage it was still not cleaned to a suitable standard. There was hair stuck to the carpets upstairs and fat splatted at the back of the cooker. The hob has residue left on it and the bathroom has marks on the floor. The parking situation outside of the cottage caused havoc. The advert stated roadside parking opposite the cottage. This is not true. There are double white lines painted therefor you cannot park opposite them, which when we were loading and unloading we were told by numerous ‘locals’ who would go out of their way to tell us we can’t park. There is also a parking warden issuing £35 fines. To find somewhere to park in a village of this size with no parking available was an absolute nightmare. I was baffled on arrival at the front patio which is actually the door step… you would also never want to sit out there on a main road through the village? To watch tv we tried using the sky box which asked us to insert our viewing card. Firstly it’s 2023, who still has these type of devices and secondly, if we did, why would we bring the viewing card on holiday?? Wifi is chargeable, we had to buy this daily at quite a significant cost. There are no instructions for the cottage left out we had to search cupboards but this was minimal. As there is no garden, there was also no access to an outside bin so the kitchen bin became very full and we had to start taking rubbish out with us to find a bin? The welcome we received was the most unwelcome I have had in any cottage I have stayed in over the years. There wasn’t as much as half a toilet roll in the bathroom… The whole experience left us baffled, frustrated and put off from ever staying with Sykes again. It was an inaccurate listing of a property. That said, the village itself had 2 nice pubs with very friendly staff.

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• Mr Ward - Verified booking

  Surprisingly much more spacious on the inside than it looks on the outside. Very large Kitchen (biggest area in the house) with huge amount of storage throughout cottage. Warm and comfortable living area and sofas, attractive master bedroom with lovely en-suite. A second bedroom with two small single beds. The cottage is located within a few minutes walk of shops and 20 minutes walk from the cove. Marvelous art studio, galleries, and fantastic bakers a minute away with the best pasties in North Cornwall. The village has much history, charm and character with a few 17th century thatched cottages on the approach to the cove. There's a regular bus service into Turo, Perranporth and Newquay. Some good (and hilly) walks to Chappel Porth, The Beacon, and Trevellas Cove but the coastal path is not suitable for the infirm or wheelchair users. Some parts are challenging. Fully equipped RNLI Lifeboat near beach but careful of the water, sewage is dumped onto the beach by the water company on occasion. Most days it's OK but don't swim in the sea when the water is brown. Don't picnic on the beaches as sea gulls will swipe your food!

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• Karen - Verified booking

  The property was falsely advertised.

  Photos made the appearance of the property spacious, however, dangerously cluttered with furniture making it very difficult to move around. The WiFi did not work and no card for the sky box. There were food bits and chewed gum on the floor and couches. Surfaces very dusty. The photos showed outdoor space with garden. There were lawn chairs in the house and no place to set them.outside. The mattresses were extremely hard and uncomfortable. There was a pair of boy's underwear under the duvet of the twin bed and stains on the duvet. I talked with a representative on Friday who told me to respond via email. This is my second complaint and I have had no response from Sykes. I have rented via your company many times, I am very disappointed that there has been no follow-up on your behalf, poor business practice in my opinion and very hesitant to further rent a property listed with Sykes. I await your feedback and some resolution to the absence of advertised amenities.

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• Paul - Verified booking

  August 23 Firstly as mentioned in previous reviews the WiFi doesn’t work!

  Please don’t advertise a property having WiFi when it clearly doesn’t! Unfortunately my network provider doesn’t have good service in the lakes and I booked the property knowing I could still keep in touch with my poorly relative because of the property having WiFi. And a broken dining table had been left underneath the stairs, clearly this must have been sorted as there’s a new dining table, but then why leave the broken one? Especially with the compact size in the living room. That said the property is lovely and very welcoming. A really good area with fantastic walks from all directions and the Hawkshead Brewery is extremely welcoming and very accommodating for dogs. And Eagle and Child great traditional lakes pub with a good selection of beers/largers/ciders on tap. I have used Lakelovers for many many years and i always find them extremely professional and flexible when looking and booking properties. Thanks Paul

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• Kevin - Verified booking

  We had a fantastic three week stay in West Yorkshire.

  The house is ideally placed for all the textile mills and museums we wanted to visit. Had some excellent days up in the Dales and visited some lovely market towns. Had an excellent visit to SMJ Falconry which is just down the road. Flew 7 different birds and learnt all about them. Excellent pubs on your doorstep. The Lamb on a Thursday night for their homemade pizzas is well worth a visit! The access to the house is not as bad as some of the comments would leave you to believe. There is a knack to it which you master very quickly and it is well worth it for the views. You also have the added benefit of wildlife on your doorstep, the Barn Owl feeding, deer grazing just below the house and what appeared to be a resident squirrel.

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