New Year Cottages in Wales

Reviews

What our customers say about their holidays

• Sarah - Verified booking

  Problems Experienced with our Holiday.

  Front Door was insecure/not working. Unable to unlock and open or lock and secure. Bulb missing and Host was unable to replace. Shower Hose Broken. Very weak water pressure in both showers. Drainage problems - both in Shower and Kitchen Sink. This must be an ongoing issue and there was a plunger for the Sink close by. Main Blind in Living Area not working. High Standards Expected of Guests - outlined in the 'Welcome Pack' - yet High Standards not provided by Hosts. Strict Recycling Protocols but yet No Bin Bags. Only 1 spare Food Bag provided - for a family of 5 for 1 week. (These aren't things guests are able to bring as they are council provided.) Only 3 Dishwasher Tablets for a 7 Night Stay meaning we were unable to use the Dishwasher, with a large family we spent a lot of time washing dishes rather than enjoying time together. Toilet Seat upstairs is peeling away, very badly. Clean Towels provided were very smelly and not fit for use. Outside - All around the property was extremely slippery and dangerous to walk on. We couldn't let the children outside to play or explore as it was like an Ice Rink, with leaves and Slippery Algae. Outside light not working sufficiently which meant it was a struggle to go outside as soon as it got Dark, around 4pm. Hot Tub was dirty when we arrived. With Grit/Sand all in the bottom and on the seats. Grime was all around the Hot Tub. The staps were all broken and the Bar to lift the lid wasn't working. Very Rusty and Loose. The property felt very tired. We contacted the Host on Arrival to highlight some initial problems and we didn't have a response back. Not even the following day. The Host did turn up, unannounced, whilst we were in the Hot Tub. She verbally acknowledged our message from the previous evening and did hand us some Teaspoons that we had requested. We had to leave the Hot Tub so chemicals could be added. I feel a polite message in response to our message would have been welcomed. Or even a heads up to say they were on route to top the chemicals and supply Teaspoons. But communication was poor. Nothing was mentioned about the Door/Security issue. We contacted Sykes Cottages on Saturday. We were informed they would try and get hold of the Host and call us back. We didn't hear anything from either the Host if Tynddol Barn or Sykes Cottages so we had little other choice but to cut our Holiday short and Return home 2 days early. This has been very disappointing. I feel the advertised holiday property was very misleading. We were mis sold this holiday and are feeling extremely disappointed. *OWNER HAS NOW RESPONDED AND CLAIMED £185 FOR BROKEN HOT TUB HANDLE THAT WAS ALREADY BROKEN* NO RESPONSE TO OTHER PROBLEMS.

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• Beverley - Verified booking

  We had a lovely week here visiting the many places of interest in mid Wales and have been inspired to visit the area again.

  Our favorite was the Red Kite Centre, what an amazing experience! Waking up to the birdsong was delightful and watching the house martins by day and bats by night! Whilst the property and location were absolutely lovely and the welcome items were really thoughtful, I have a few of issues to point out please. Kitchen utensils. Can opener is faulty, you need a new one and the wooden spoon has seen better days. I do a lot of home cooking so I bought a silicone spoon, spatula and tongs which I have left behind for others to use. A few smaller food prep bowls would be handy too please. Cleaning materials, only washing up liquid, hob cleaner and 2 dishwasher tablets were provided. I have had many holiday lets and Airbnb's over the years and it is customary for hosts to provide extra kitchen hand/tea towels, antibacterial, degreaser sprays, enough dishwasher tablets for the week & extra cloths, for cleaning around to maintain a satisfactory hygienic environment. These were extra items that I had to buy so I've brought them home. I always leave the kitchen immaculate and vacuum all around before leaving. No basic long lasting groceries supplied, e.g. salt & pepper, cooking oil, again I bought these and took them home. Washing machine, urgh! when I opened the machine to do a laundry load, the rubber seal and drum edge were really thick with black mold which took an age to clean off and then had to do an empty wash with antibacterial liquid to make it useable. The machine would benefit a deep clean and a note to remind folks to leave the door open to dry out. No mop and bucket to clean the kitchen floor. Flies, I'm well aware that these are to be expected living next to livestock but there was no sign of an electric fly guard nor any supply sticky fly papers as mentioned in the house. Again, I bought box of fly papers myself and left the rest for others to use.

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• Mrs Harper - Verified booking

  Beautiful property in stunning countryside location with everything you need for a relaxing stay. The owner was friendly and accommodating the cottage was immaculate with comfy beds, high quality bed linen, pillows & duvets, and well equipped kitchen a real home from home. The hot tub was beautiful & made our stay special as we were celebrating our daughters 30th so went as a family of 6 adults a child and a baby. We ate at the hand in the village on 3 occasions where the food was amazing, but the kitchen has everything you need to cook for a family too. We visited Chirk castle & Erddig both lovely properties about 15 to 20 miles away and Barmouth about 50 miles for a day at the seaside. Levi & all staff at the hand were very friendly & arranged for a taxi to take us back to the cottage from the village one night so that's an option if you don't want to walk back. The walk from the barn to the village takes about 40 minutes but its a beautiful walk with stunning views. We would definitely recommend this cottage lovely people, lovely welcome pack, accommodation & countryside.

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• Mrs Blakemore - Verified booking

  The property is far better than the pictures on the website. The ceilings in the bedrooms are very high so nice and airy. The kitchen is extremely well equipped. Please remember that is self-catering accommodation in a remote location so please ensure you take everything you need for your stay. There are shops just outside the village to stock up. Also, some of the main supermarkets deliver to the property. Also, there are two nice pubs in the Village with an extensive menu. The village is a 2 mile along a very quiet road. You have fantastic views from the back of the cottage where your hot tub is situated. Added bonus of a stream and small waterfall also which is very relaxing. I cannot express how much my friends and I enjoyed our stay. The cottage was lovely and clean. The owner was extremely helpful and very nice. I would highly recommend a visit if you want peace and quiet.

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• Laura - Verified booking

  A really wonderful place to escape for a relaxing weekend!

  Everything has been done to a lovely standard, it feels new and fresh. Just 25mins from Newtown or Llandrindod Wells for supermarkets etc. The only small details stopping this place being 5 star are - The listing states there is a BBQ, this is a small rusted grill on top of the fire pit. I wouldn’t want to cook on it. - The listing states all towels are included however there was no hand towel in the downstairs bathroom, no bathmat in the upstairs bathroom and separate towels for the hot tub would be great! - I feel some more comfortable outdoor seating is needed such as loungers or rattan couch seating. With the gorgeous weather, it’s uncomfortable sitting at a dining chair for long periods. Still a wonderful place and I would return and recommend!

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